United Kingdom-Newcastle upon Tyne: Technical computer support services
Contract award notice
Results of the procurement procedure
Section I: Contracting authority
Main address: http://www.ncl.ac.uk
Address of the buyer profile: http://www.ncl-tenders.co.uk/suppliers
Section II: Object
(NU/1330) Provision of Support and Maintenance for the University's SAP System including maintenance and Development of Mandatory Student Reporting
There are three elements to this scope:
a) Provision via the VAR of SAP Standard support for the full scope of the current SAP products and licences purchased by Newcastle University.
b) The on-going maintenance of the mandatory student reporting requirements, including HESA/HESES functionality to ensure the University meets its obligations. This includes the implementation of annual mandatory updates and logic revisions in line with changes in UK HE.
c) The supply of new and additional SAP licenses as and when required by the University. It is envisaged that this may include Success Factors over the lifetime of this contract.
Newcastle upon Tyne.
The University implemented SAP as its main corporate management information system in 1999 and has expanded the SAP landscape over the past eighteen years. The University’s SAP environment is extremely wide-ranging and complex and regularly upgraded. The underlying database was migrated from Oracle to HANA in 2016. The core systems include:
1: Financials, Logistics, HR, Payroll, Student Lifecycle Management (all ECC 6.0 EHP 8);
2: CRM (7.0 EHP 4);
3: Portal (Netweaver 7.5);
4: PI (Netweaver 7.5);
5: SRM (7.0 EHP 4);
6: Business Warehouse (Netweaver 7.5);
7: HANA 1.0 SP12;
8: Identity Management (Netweaver 7.5);
9: LAMA (Netweaver 7.5);
10: ILM (Netweaver 7.5);
11: SAP Gateway (Netweaver 7.5);
12: Solution Manager (7.2).
As with any SAP customer, the majority of functional updates and corrections are delivered as part of SAP annual support packs (eg mandatory reporting/HESA for HR/Payroll and Finance; Tax Year end changes etc). However, there are 2 key areas of UK-specific functionality for the SAP Student Lifecycle Management module that are delivered and maintained outside this standard process: Student Mandatory Reporting (HESA and HESES) and UCAS UG Admissions.
Additionally the University wishes to utilise the contract to purchase SAP licenses for existing and new SAP products on an as and when required basis.
The contract may be extended for 2 years at the end of the initial period.
The contract price includes the optional purchase of SAP licenses under the contract. The precise numbers and types of licenses will become known over the contract period.
Section IV: Procedure
Section V: Award of contract
Provision of Support and Maintenance for the University’s SAP systems including maintenance and development of mandatory student reporting
Section VI: Complementary information
The estimated contract value in II.1.5 and II.2.6 includes an estimate for the provision of the services and the optional purchase of additional and new SAP licenses. This total includes the optional purchase of Success Factors licenses.
The University will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
The Public Contracts Regulations 2015 (SI 2015 nº 102) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland) within 30 days of knowledge or constructive knowledge of breach.