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Noruega-Trondheim: Servicios de tecnología de la información
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Apartado I: Poder adjudicador
Direcciones de internet:
Dirección principal: www.ntnu.no
Dirección del perfil de comprador: https://kgv.doffin.no/ctm/Company/CompanyInformation/Index/2686
Dirección principal: www.uib.no
Dirección principal: www.uio.no
Dirección principal: www.uit.no
Dirección principal: https://www.uninett.no/
Dirección principal: https://www.nmbu.no/
Dirección principal: http://www.ceres.no/kdto/
Apartado II: Objeto
Company service handling system
NTNU would like to digitalise the reception place for user enquiries. The users of NTNU´s services shall have one place to apply to for all types of need for support, whether they are registering an error, requesting help in use, ordering changes, etc. This contact point shall very quickly clarify what the enquiry is about. This shall happen via a self-help portal. Needs that cannot be solved in the digital dialogue shall be routed to the relevant help-desk for manual support. The number of manual processes will thus be reduced and this will give executive officers more time to give value increasing support to users. This effect is expected to increase as the knowledge base for the self-help part is built up.
NTNU would like to procure an Enterprise Service Management-system for this purpose.
NTNU would like to digitalise the reception place for user enquiries. The users of NTNU´s services shall have one place to apply to for all types of need for support, whether they are registering an error, requesting help in use, ordering changes, etc. This contact point shall very quickly clarify what the enquiry is about. This shall be done by a self-help portal that uses digital mechanisms to analyse and have a dialogue with the user. Needs that cannot be solved in the digital dialogue shall be routed to the relevant help-desk for manual support. The number of manual processs will, thus, be reduced. This effect is expected to increase as the knowledge base for the self-help part is built up. In the long-term the service will also be able to provide better support to show the service catalogue and make it more available, contribute to management support, etc.
Unless a different contract period or a different initiation date is agreed upon in annex 5, the agreement will be valid for 3 (three years) from the date of implementation. The contract will then be renewed automatically for 1 (one) year at a time, unless 3 (three) months notice is given by the contracting authority before the renewal date. The tenderer has the option to terminate the contract 12 (twelve) months prior to the notification of contract renewal.
The customers can choose whether an option is taken up or not in each individual contract.
Options for cooperation parties:
UiB, UiT, UiO, NMBU, as well as Uninett and KDTO.
Have an option on the contract on equivalent terms as those for NTNU. All options of this type will be entered into as independent contracts where an implementation project with set-up, description of APIs etc. will be carried out per contract. The option is valid for 12 months after the contract has been signed between NTNU and the Tenderer.
Apartado III: Información de carácter jurídico, económico, financiero y técnico
The tenderer shall be registered in a company register, professional register or a trade register in the state where the tenderer is established.
For Norwegian companies: A company registration certificate from the Brønnøysund Register Centre will be sufficient.
For foreign companies: Proof that the company is registered in.
A company register, trade register or business register as prescribed by the law of the country where the tenderer is established.
Tenderers must have sufficient economic and financial capacity to fulfil the contract.
Creditworthiness with no requirement for guarantees will be sufficient to meet the requirement.
The tenderer shall have experience from comparable assignments.
Description of the tenderer´s up to 3 most relevant contracts in the course of the last 3 years.
See the attached contract formula.
Apartado IV: Procedimiento
Apartado VI: Información complementaria
A decision has not yet been made as to whether electronic orders will be used.