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Services - 490024-2019

18/10/2019    S202    European Commission - Services - Prior information notice without call for competition - Not applicable 

Belgium-Brussels: Delivery of Contact Centre Services for General Enquiries by Citizens on the Functionning and Policies of the EU and Necessary Logistical Arrangements

2019/S 202-490024

Prior information notice

This notice is for prior information only


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Commission, COMM — Communication, B2 — Interinstitutional Relations, Corporate Contracts and EDCC
Town: Brussels
NUTS code: BE1
Country: Belgium
E-mail: COMM-TENDERS@ec.europa.eu

Internet address(es):

Main address: https://ec.europa.eu/info/departments/communication_en

I.2)Information about joint procurement
Additional information can be obtained from the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement

Delivery of Contact Centre Services for General Enquiries by Citizens on the Functionning and Policies of the EU and Necessary Logistical Arrangements

Reference number: COMM/2019/OP/0037
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

Under this call for tender, DG Communication is seeking the services of a contractor who will operate the Europe Direct Contact Centre (EDCC). The purpose of the EDCC is to answer questions from citizens about the European Union. All the 24 official languages of the EU are offered via the channels of telephone, email and messenger apps. The objectives are to: offer a reliable and direct service to citizens who have an EU related question, and thereby contribute to a better understanding and functioning of the EU; costs control for the Commission and reducing the administrative work for officials in the services of the Commission.

The services requested comes in continuation of an already existing contact centre. Information of the existing EDCC are found here: the main internet webpage for using the EDCC: https://europa.eu/european-union/contact_en; short annual activity reports https://ec.europa.eu/info/publications/europe-direct-annual-activity-reports_en

II.1.5)Estimated total value
Value excluding VAT: 20 000 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: BE
II.2.4)Description of the procurement:

Open call for tender resulting in single framework contract over 5 years.

II.2.14)Additional information
II.3)Estimated date of publication of contract notice:

Section IV: Procedure

IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes

Section VI: Complementary information

VI.3)Additional information:
VI.5)Date of dispatch of this notice: