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Services - 573390-2018

26/12/2018    S248

United Kingdom-Wakefield: Business and management consultancy services

2018/S 248-573390

Prior information notice

This notice is for prior information only


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: NHS England
Postal address: Phoenix House, Topcliffe Lane
Town: Wakefield
Postal code: WF3 1WE
Country: United Kingdom
Contact person: Anita Pannu
Telephone: +44 1138251422
Internet address(es):
Main address:
I.1)Name and addresses
Official name: National Health Service Commissioning Board (known as NHS England)
Postal address: Quarry House, Quarry Hill
Town: Leeds
Postal code: LS2 7UE
Country: United Kingdom
Internet address(es):
Main address:
I.2)Information about joint procurement
The contract involves joint procurement
In the case of joint procurement involving different countries, state applicable national procurement law:


The contract is awarded by a central purchasing body
Additional information can be obtained from the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
I.4)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)Main activity

Section II: Object

II.1)Scope of the procurement

Productive General Practice Quick Start

Reference number: tender_3585 - Productive General Practice Quick Start (PGP QS)
II.1.2)Main CPV code
79410000 Business and management consultancy services
II.1.3)Type of contract
II.1.4)Short description:

Service providers are sought to deliver the Productive General Practice Quick Start (PGPQS) Programme in England.

PGPQS forms a significant part of the Time for Care (TfC) programme delivered by NHS England’s Sustainable Improvement Team in its delivery of local support to General Practice. Between Autumn 2016 and March 2019 over 1 700 practices (out of a total of 7000+) have received the PGPQS support package.

In order to service a national TfC commission that will encourage the participation of all general practices across England. A number of ‘Delivery Partners’ (DPs) will be required to deliver PGPQS.

The number of practices to be supported each year is subjected to different factors and whilst no guarantees can be made, we would estimate around 400 to 600 practices per annum would receive the PGPQS package.

This contract would commence 1.12.2019 for a period of 36 months with a further possible extension period of 12/24 months thereafter.

II.1.5)Estimated total value
Value excluding VAT: 12 000 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
79632000 Personnel-training services
80000000 Education and training services
80500000 Training services
80561000 Health training services
85000000 Health and social work services
85121000 Medical practice services
85121100 General-practitioner services
II.2.3)Place of performance
Main site or place of performance:


II.2.4)Description of the procurement:

In July 2016, the SI team’s general practice improvement team was commissioned to deliver a three-year development programme for general practice across England as described in the General Practice Forward View; this includes ‘Productive General Practice Quick Start’.

Practices also have access to tailored workshop facilitation (called Learning in Action), General Practice Improvement Leaders programme and ‘What is Quality Improvement’? Other than PGPQS all elements of the development programme are delivered by a ‘Faculty’ made up of people with a combination of primary care and improvement experience.

For the past 3 years PGPQS has been delivered by 3 DPs, with between 500–750 practices being supported each financial year, and around 100-300 practices being engaged at any one time. During peak delivery times DPs collectively therefore may have up to 40 whole time equivalent facilitators actively providing hands on support to practices. This contract has worked very well, and there is a continuing desire to provide support to practices but also to accelerate collaboration between practices in a geographical area.

The aim of this procurement is to find a suitable number of PGPQS Delivery Partners. The provider must have existing experience and expertise in relation to implementing service improvement within general practice and understand the environment within which PGPQS will be implemented. Working within general practice will require flexibility and sensitivity from the provider to manage issues and situations when they arise. The provider will deploy and manage their improvement facilitators to local cohorts (groups of between 8 to 12 practices) and for engagement and learning group sessions around England. Therefore their expertise in responsively planning resource allocation and capacity utilisation is imperative, as are demonstrable skills in service improvement facilitation in primary care and management of group based learning and sharing sessions.

The specific service requirement includes hosting a group of improvement experts to deliver the hands on PGPQS support and upfront engagement activity with the local scheme (PCO) and practices. It also includes providing both contractual and infrastructure support required to schedule, deploy and manage this delivery capacity.

Consequently it will include;

— Engaging, in partnership with the local Development Advisor, with schemes that express an interest in PGPQS..

— Providing advice, in partnership with the local Development Advisor, to schemes to help them complete their Delivery Plan.

— It is only after the Plan has been submitted that it is assessed by the Central PGPQS Team and a decision made as to whether it will be supported or not.

— Delivery Plan deadlines are set at regular intervals throughout the year and are communicated to DPs in advance.

— Facilitation of Group based Learning sessions.

— Deliver the required number of on-site visits.

— Scheduling the improvement facilitators in order to deliver the sessions.

— Management of all aspects of employment of your improvement facilitators.

— Total management of delivery of the support to practices, engagement and liaison with the local PCO and TfC Development Advisor.

— Monitoring of delivery and impact in line with the systems and processes and tools identified by the Central PGPQS Team. Adherence to the financial monitoring requirements outlined by the PGPQS Team.

— Attendance of all relevant improvement facilitators at mandatory training sessions.

— Appointment of Master Trainer once specific person has been accredited by the PGPQS Central Team.

— Running an internal Quality Assurance process including elements identified by the PGPQS Central Team (including the Skills Assessment Framework, Practice manager ratings and Milestone Checklist review data)

— Sharing of experience with the Central PGPQS Team, local Development Advisors and other DPs.

[Continued in II 2.14 below]...

II.2.14)Additional information

... — Attendance at face to face contract review meetings.

— Periodic face to face sessions with all DPs and occasionally with the wider members of the TfC Team.

II.3)Estimated date of publication of contract notice:

Section IV: Procedure

IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no

Section VI: Complementary information

VI.3)Additional information:

**Supplier engagement opportunity**

As part of the development of the strategy for this procurement NHS England intend to hold a supplier engagement day. NHS England is looking to engage with potential suppliers who can meet one, or more, or the entire non-exhaustive list of requirements set out in II.2.4 above.

The purpose of the day will be for potential providers to hear more about the programme and for all parties to ask clarification questions about the proposed procurement approach.

If you are interested and think you can meet the requirements of this opportunity you are asked to:

(a) Register your interest via the link below.

(b) Download the supplier Information Pack and Request for Information document that will be available via the link

(c) Complete the Request for Information (RFI) exercise via a written submission to NHS England – instructions will be available via the portal once you have registered your interest.

This PIN is part of NHS England’s preliminary market consultation phase and its purpose is to give the market a broad indication of the requirements of NHS England. The purpose of the RFI is for NHS England to receive feedback from the market to help inform NHS England’s strategy for this requirement going forward and help NHS England to better understand the potential supplier market. The closing date and time to register and submit RFI’s is 12:00 (GMT) 14.1.2019.

NHS England intends to offer all potential suppliers who express an interest and/or submitted a RFI for this requirement, the opportunity to participate in an engagement day. Details of the engagement day are below:

Date: 29.1.2019

Time: 10:00

Location: Birmingham

Specific details will be issued via the NHS England e-Sourcing portal once potential suppliers register. It is recommended that attendees from potential suppliers should include at least one of the individuals who would undertake delivery of the programme directly to clients.

How to express interest in this tender:

1. Register your company on the e-Sourcing portal (this is only required once).

— Go to and click the link to register,

— Accept the terms and conditions and click ‘continue’,

— Enter your correct business and user details,

— Note the username you chose and click ‘Save’ when complete,

— You will shortly receive an email with your unique password (please keep this secure).

2. Express an interest in the tender:

— Login to the portal with the username/password,

— Click the ‘PQQs / ITTs Open To All Suppliers’ link. (This will list all pre-qualification questionnaires or invitations to tender open to any registered supplier),

— Click on the relevant PQQ/ ITT to access the content,

— Click the ‘Express Interest’ button at the top of the page,

— This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page,

— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box,

— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,

— Please consult the online help tool or contact the e-Tendering help desk for support.

This notice is published for information purposes only. It is not a call for competition. NHS England will not be responsible for any costs incurred by suppliers in responding to this PIN or for participating in the supplier engagement process.

Note that all information provided by NHS England as part of this supplier engagement, including any presentation materials or questions asked and answers given during general Q&A sessions will be made available via the NHS England procurement portal for suppliers that register an interest.

VI.5)Date of dispatch of this notice: