<?xml version="1.0" encoding="UTF-8" standalone="no"?><ContractAwardNotice xmlns="urn:oasis:names:specification:ubl:schema:xsd:ContractAwardNotice-2" xmlns:cac="urn:oasis:names:specification:ubl:schema:xsd:CommonAggregateComponents-2" xmlns:cbc="urn:oasis:names:specification:ubl:schema:xsd:CommonBasicComponents-2" xmlns:efac="http://data.europa.eu/p27/eforms-ubl-extension-aggregate-components/1" xmlns:efbc="http://data.europa.eu/p27/eforms-ubl-extension-basic-components/1" xmlns:efext="http://data.europa.eu/p27/eforms-ubl-extensions/1" xmlns:ext="urn:oasis:names:specification:ubl:schema:xsd:CommonExtensionComponents-2" xmlns:ns8="urn:oasis:names:specification:ubl:schema:xsd:ContractNotice-2" xmlns:ns9="urn:oasis:names:specification:ubl:schema:xsd:PriorInformationNotice-2"><ext:UBLExtensions><ext:UBLExtension><ext:ExtensionContent><efext:EformsExtension><efbc:TransmissionDate>2024-03-28+01:00</efbc:TransmissionDate><efbc:TransmissionTime>00:00:00+01:00</efbc:TransmissionTime><efac:NoticeResult><cbc:TotalAmount currencyID="EUR">129786.36</cbc:TotalAmount><efbc:OverallMaximumFrameworkContractsAmount currencyID="EUR">900000</efbc:OverallMaximumFrameworkContractsAmount><efac:LotResult><cbc:ID schemeName="result">RES-0001</cbc:ID><cbc:HigherTenderAmount currencyID="EUR">197438.88</cbc:HigherTenderAmount><cbc:LowerTenderAmount currencyID="EUR">129786.36</cbc:LowerTenderAmount><cbc:TenderResultCode listName="winner-selection-status">selec-w</cbc:TenderResultCode><efac:LotTender><cbc:ID schemeName="tender">TEN-0001</cbc:ID></efac:LotTender><efac:FrameworkAgreementValues><cbc:MaximumValueAmount currencyID="EUR">900000</cbc:MaximumValueAmount></efac:FrameworkAgreementValues><efac:ReceivedSubmissionsStatistics><efbc:StatisticsCode listName="received-submission-type">tenders</efbc:StatisticsCode><efbc:StatisticsNumeric>3</efbc:StatisticsNumeric></efac:ReceivedSubmissionsStatistics><efac:ReceivedSubmissionsStatistics><efbc:StatisticsCode listName="received-submission-type">part-req</efbc:StatisticsCode><efbc:StatisticsNumeric>7</efbc:StatisticsNumeric></efac:ReceivedSubmissionsStatistics><efac:SettledContract><cbc:ID schemeName="contract">CON-0001</cbc:ID></efac:SettledContract><efac:TenderLot><cbc:ID schemeName="Lot">LOT-0001</cbc:ID></efac:TenderLot></efac:LotResult><efac:LotTender><cbc:ID schemeName="tender">TEN-0001</cbc:ID><efbc:TenderRankedIndicator>false</efbc:TenderRankedIndicator><cac:LegalMonetaryTotal><cbc:PayableAmount currencyID="EUR">129786.36</cbc:PayableAmount></cac:LegalMonetaryTotal><efac:SubcontractingTerm><efbc:TermCode listName="applicability">no</efbc:TermCode><efbc:PercentageKnownIndicator>false</efbc:PercentageKnownIndicator><efbc:ValueKnownIndicator>false</efbc:ValueKnownIndicator></efac:SubcontractingTerm><efac:TenderingParty><cbc:ID schemeName="tendering-party">TPA-0001</cbc:ID></efac:TenderingParty><efac:TenderLot><cbc:ID schemeName="Lot">LOT-0001</cbc:ID></efac:TenderLot><efac:TenderReference><cbc:ID>WEngage NV</cbc:ID></efac:TenderReference></efac:LotTender><efac:SettledContract><cbc:ID schemeName="contract">CON-0001</cbc:ID><cbc:IssueDate>2024-03-27+01:00</cbc:IssueDate><cbc:Title languageID="NLD">Raamovereenkomst voor extern call- en/of contact center</cbc:Title><efbc:ContractFrameworkIndicator>false</efbc:ContractFrameworkIndicator><cac:SignatoryParty><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0001</cbc:ID></cac:PartyIdentification></cac:SignatoryParty><efac:ContractReference><cbc:ID>IB-2023-007-1</cbc:ID></efac:ContractReference><efac:LotTender><cbc:ID schemeName="tender">TEN-0001</cbc:ID></efac:LotTender></efac:SettledContract><efac:TenderingParty><cbc:ID schemeName="tendering-party">TPA-0001</cbc:ID><efac:Tenderer><cbc:ID schemeName="organization">ORG-0005</cbc:ID></efac:Tenderer></efac:TenderingParty></efac:NoticeResult><efac:NoticeSubType><cbc:SubTypeCode listName="notice-subtype">29</cbc:SubTypeCode></efac:NoticeSubType><efac:Organizations><efac:Organization><efbc:AcquiringCPBIndicator>false</efbc:AcquiringCPBIndicator><efbc:AwardingCPBIndicator>false</efbc:AwardingCPBIndicator><efac:Company><cbc:WebsiteURI>http://www.sint-trudo.be/</cbc:WebsiteURI><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0001</cbc:ID></cac:PartyIdentification><cac:PartyName><cbc:Name languageID="NLD">Sint-Trudo Ziekenhuis VZW</cbc:Name></cac:PartyName><cac:PostalAddress><cbc:StreetName languageID="NLD">Diestersteenweg 100</cbc:StreetName><cbc:CityName languageID="NLD">Sint-Truiden</cbc:CityName><cbc:PostalZone>3800</cbc:PostalZone><cac:Country><cbc:IdentificationCode listName="country">BEL</cbc:IdentificationCode></cac:Country></cac:PostalAddress><cac:PartyLegalEntity><cbc:CompanyID>STZH</cbc:CompanyID></cac:PartyLegalEntity><cac:Contact><cbc:Name>Ilse Beertens</cbc:Name><cbc:JobTitle>Strategisch aankoper</cbc:JobTitle><cbc:Telephone>+32 11699017</cbc:Telephone><cbc:Telefax>+32 11699076</cbc:Telefax><cbc:ElectronicMail>info@stzh.be</cbc:ElectronicMail></cac:Contact></efac:Company></efac:Organization><efac:Organization><efac:Company><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0002</cbc:ID></cac:PartyIdentification><cac:PartyName><cbc:Name languageID="NLD">3P Aanbieder van diensten</cbc:Name></cac:PartyName><cac:PostalAddress><cbc:CityName languageID="NLD">Antwerpen</cbc:CityName><cbc:PostalZone>2000</cbc:PostalZone><cac:Country><cbc:IdentificationCode listName="country">BEL</cbc:IdentificationCode></cac:Country></cac:PostalAddress><cac:PartyLegalEntity><cbc:CompanyID>BE 0475.480.736</cbc:CompanyID></cac:PartyLegalEntity><cac:Contact><cbc:Telephone>+32 3 294 30 51</cbc:Telephone><cbc:ElectronicMail>info@3p.eu</cbc:ElectronicMail></cac:Contact></efac:Company></efac:Organization><efac:Organization><efac:Company><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0003</cbc:ID></cac:PartyIdentification><cac:PartyName><cbc:Name languageID="NLD">FPS Policy and Support</cbc:Name></cac:PartyName><cac:PostalAddress><cbc:CityName languageID="NLD">Brussel</cbc:CityName><cbc:PostalZone>1000</cbc:PostalZone><cac:Country><cbc:IdentificationCode listName="country">BEL</cbc:IdentificationCode></cac:Country></cac:PostalAddress><cac:PartyLegalEntity><cbc:CompanyID>BE001</cbc:CompanyID></cac:PartyLegalEntity><cac:Contact><cbc:Telephone>+32 2 740 80 00</cbc:Telephone><cbc:ElectronicMail>e.proc@publicprocurement.be</cbc:ElectronicMail></cac:Contact></efac:Company></efac:Organization><efac:Organization><efac:Company><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0004</cbc:ID></cac:PartyIdentification><cac:PartyName><cbc:Name languageID="NLD">Rechtbank van Eerste Aanleg van het gerechtelijk arrondissement Limburg, afdeling Hasselt</cbc:Name></cac:PartyName><cac:PostalAddress><cbc:CityName languageID="NLD">Hasselt</cbc:CityName><cbc:PostalZone>3500</cbc:PostalZone><cac:Country><cbc:IdentificationCode listName="country">BEL</cbc:IdentificationCode></cac:Country></cac:PostalAddress><cac:PartyLegalEntity><cbc:CompanyID>Rechtbank</cbc:CompanyID></cac:PartyLegalEntity><cac:Contact><cbc:Telephone>+32 11374165</cbc:Telephone><cbc:ElectronicMail>griffie.correctioneel.rea.hasselt@just.fgov.be</cbc:ElectronicMail></cac:Contact></efac:Company></efac:Organization><efac:Organization><efbc:ListedOnRegulatedMarketIndicator>true</efbc:ListedOnRegulatedMarketIndicator><efac:Company><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0005</cbc:ID></cac:PartyIdentification><cac:PartyName><cbc:Name languageID="NLD">WEngage NV</cbc:Name></cac:PartyName><cac:PostalAddress><cbc:StreetName languageID="NLD">Woluwelaan 158</cbc:StreetName><cbc:CityName languageID="NLD">Diegem</cbc:CityName><cbc:PostalZone>1831</cbc:PostalZone><cac:Country><cbc:IdentificationCode listName="country">BEL</cbc:IdentificationCode></cac:Country></cac:PostalAddress><cac:PartyLegalEntity><cbc:CompanyID>0793.259.664</cbc:CompanyID></cac:PartyLegalEntity><cac:Contact><cbc:Telephone>+32 78480273</cbc:Telephone><cbc:ElectronicMail>sander.paredis@wengage.eu</cbc:ElectronicMail></cac:Contact></efac:Company></efac:Organization></efac:Organizations><efac:Publication><efbc:NoticePublicationID schemeName="ojs-notice-id">00191812-2024</efbc:NoticePublicationID><efbc:GazetteID schemeName="ojs-id">65/2024</efbc:GazetteID><efbc:PublicationDate>2024-04-02Z</efbc:PublicationDate></efac:Publication></efext:EformsExtension></ext:ExtensionContent></ext:UBLExtension></ext:UBLExtensions><cbc:UBLVersionID>2.3</cbc:UBLVersionID><cbc:CustomizationID>eforms-sdk-1.8</cbc:CustomizationID><cbc:ID schemeName="notice-id">fdec10fd-5f07-4fb9-b00d-1e4e81ea1a87</cbc:ID><cbc:ContractFolderID>e3d9f17a-ffbd-4f16-a42f-7b8561be7a92</cbc:ContractFolderID><cbc:IssueDate>2024-03-28+01:00</cbc:IssueDate><cbc:IssueTime>00:00:00+01:00</cbc:IssueTime><cbc:VersionID>01</cbc:VersionID><cbc:RequestedPublicationDate>2024-04-02+02:00</cbc:RequestedPublicationDate><cbc:RegulatoryDomain>32014L0024</cbc:RegulatoryDomain><cbc:NoticeTypeCode listName="result">can-standard</cbc:NoticeTypeCode><cbc:NoticeLanguageCode listName="language">NLD</cbc:NoticeLanguageCode><cac:ContractingParty><cbc:BuyerProfileURI>https://www.publicprocurement.be</cbc:BuyerProfileURI><cac:ContractingPartyType><cbc:PartyTypeCode listName="buyer-legal-type">pub-undert</cbc:PartyTypeCode></cac:ContractingPartyType><cac:ContractingActivity><cbc:ActivityTypeCode listName="authority-activity">health</cbc:ActivityTypeCode></cac:ContractingActivity><cac:Party><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0001</cbc:ID></cac:PartyIdentification><cac:ServiceProviderParty><cbc:ServiceTypeCode listName="organization-role">ted-esen</cbc:ServiceTypeCode><cac:Party><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0003</cbc:ID></cac:PartyIdentification></cac:Party></cac:ServiceProviderParty><cac:ServiceProviderParty><cbc:ServiceTypeCode listName="organization-role">serv-prov</cbc:ServiceTypeCode><cac:Party><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0002</cbc:ID></cac:PartyIdentification></cac:Party></cac:ServiceProviderParty></cac:Party></cac:ContractingParty><cac:TenderingProcess><cbc:ProcedureCode listName="procurement-procedure-type">neg-w-call</cbc:ProcedureCode></cac:TenderingProcess><cac:ProcurementProject><cbc:ID schemeName="InternalID">PPP0OG-223/4097/IB-2023-007</cbc:ID><cbc:Name languageID="NLD">Raamovereenkomst voor extern call- en/of contact center</cbc:Name><cbc:Description languageID="NLD">Raamovereenkomst voor extern call- en/of contact center</cbc:Description><cbc:ProcurementTypeCode listName="contract-nature">services</cbc:ProcurementTypeCode><cac:RequestedTenderTotal><ext:UBLExtensions><ext:UBLExtension><ext:ExtensionContent><efext:EformsExtension><efbc:FrameworkMaximumAmount currencyID="EUR">900000.00</efbc:FrameworkMaximumAmount></efext:EformsExtension></ext:ExtensionContent></ext:UBLExtension></ext:UBLExtensions></cac:RequestedTenderTotal><cac:MainCommodityClassification><cbc:ItemClassificationCode listName="cpv">64210000</cbc:ItemClassificationCode></cac:MainCommodityClassification><cac:RealizedLocation><cbc:Description languageID="NLD">Sint-Trudo Ziekenhuis VZW</cbc:Description><cac:Address><cbc:StreetName languageID="NLD">Diestersteenweg 100</cbc:StreetName><cbc:CityName languageID="NLD">Sint-Truiden</cbc:CityName><cbc:PostalZone>3800</cbc:PostalZone><cbc:CountrySubentityCode listName="nuts">BE224</cbc:CountrySubentityCode><cac:Country><cbc:IdentificationCode listName="country">BEL</cbc:IdentificationCode></cac:Country></cac:Address></cac:RealizedLocation><cac:RealizedLocation><cbc:Description languageID="NLD">Sint-Trudo Ziekenhuis VZW</cbc:Description><cac:Address><cbc:StreetName languageID="NLD">Diestersteenweg 100</cbc:StreetName><cbc:CityName languageID="NLD">Sint-Truiden</cbc:CityName><cbc:PostalZone>3800</cbc:PostalZone><cbc:CountrySubentityCode listName="nuts">BE224</cbc:CountrySubentityCode><cac:Country><cbc:IdentificationCode listName="country">BEL</cbc:IdentificationCode></cac:Country></cac:Address></cac:RealizedLocation><cac:RealizedLocation><cbc:Description languageID="NLD">Sint-Trudo Ziekenhuis VZW</cbc:Description><cac:Address><cbc:StreetName languageID="NLD">Diestersteenweg 100</cbc:StreetName><cbc:CityName languageID="NLD">Sint-Truiden</cbc:CityName><cbc:PostalZone>3800</cbc:PostalZone><cbc:CountrySubentityCode listName="nuts">BE224</cbc:CountrySubentityCode><cac:Country><cbc:IdentificationCode listName="country">BEL</cbc:IdentificationCode></cac:Country></cac:Address></cac:RealizedLocation><cac:RealizedLocation><cbc:Description languageID="NLD">Sint-Trudo Ziekenhuis VZW</cbc:Description><cac:Address><cbc:StreetName languageID="NLD">Diestersteenweg 100</cbc:StreetName><cbc:CityName languageID="NLD">Sint-Truiden</cbc:CityName><cbc:PostalZone>3800</cbc:PostalZone><cbc:CountrySubentityCode listName="nuts">BE224</cbc:CountrySubentityCode><cac:Country><cbc:IdentificationCode listName="country">BEL</cbc:IdentificationCode></cac:Country></cac:Address></cac:RealizedLocation></cac:ProcurementProject><cac:ProcurementProjectLot><cbc:ID schemeName="Lot">LOT-0001</cbc:ID><cac:TenderingTerms><cbc:FundingProgramCode listName="eu-funded">no-eu-funds</cbc:FundingProgramCode><cac:AwardingTerms><cac:AwardingCriterion><cac:SubordinateAwardingCriterion><ext:UBLExtensions><ext:UBLExtension><ext:ExtensionContent><efext:EformsExtension><efac:AwardCriterionParameter><efbc:ParameterCode listName="number-weight">poi-exa</efbc:ParameterCode><efbc:ParameterNumeric>40</efbc:ParameterNumeric></efac:AwardCriterionParameter></efext:EformsExtension></ext:ExtensionContent></ext:UBLExtension></ext:UBLExtensions><cbc:AwardingCriterionTypeCode listName="award-criterion-type">cost</cbc:AwardingCriterionTypeCode><cbc:Description languageID="NLD">Prijs</cbc:Description></cac:SubordinateAwardingCriterion></cac:AwardingCriterion><cac:AwardingCriterion><cac:SubordinateAwardingCriterion><ext:UBLExtensions><ext:UBLExtension><ext:ExtensionContent><efext:EformsExtension><efac:AwardCriterionParameter><efbc:ParameterCode listName="number-weight">poi-exa</efbc:ParameterCode><efbc:ParameterNumeric>30</efbc:ParameterNumeric></efac:AwardCriterionParameter></efext:EformsExtension></ext:ExtensionContent></ext:UBLExtension></ext:UBLExtensions><cbc:AwardingCriterionTypeCode listName="award-criterion-type">quality</cbc:AwardingCriterionTypeCode><cbc:Description languageID="NLD">Plan van aanpak</cbc:Description></cac:SubordinateAwardingCriterion></cac:AwardingCriterion><cac:AwardingCriterion><cac:SubordinateAwardingCriterion><ext:UBLExtensions><ext:UBLExtension><ext:ExtensionContent><efext:EformsExtension><efac:AwardCriterionParameter><efbc:ParameterCode listName="number-weight">poi-exa</efbc:ParameterCode><efbc:ParameterNumeric>10</efbc:ParameterNumeric></efac:AwardCriterionParameter></efext:EformsExtension></ext:ExtensionContent></ext:UBLExtension></ext:UBLExtensions><cbc:AwardingCriterionTypeCode listName="award-criterion-type">quality</cbc:AwardingCriterionTypeCode><cbc:Description languageID="NLD">Mogelijke rapporteringen</cbc:Description></cac:SubordinateAwardingCriterion></cac:AwardingCriterion><cac:AwardingCriterion><cac:SubordinateAwardingCriterion><ext:UBLExtensions><ext:UBLExtension><ext:ExtensionContent><efext:EformsExtension><efac:AwardCriterionParameter><efbc:ParameterCode listName="number-weight">poi-exa</efbc:ParameterCode><efbc:ParameterNumeric>10</efbc:ParameterNumeric></efac:AwardCriterionParameter></efext:EformsExtension></ext:ExtensionContent></ext:UBLExtension></ext:UBLExtensions><cbc:AwardingCriterionTypeCode listName="award-criterion-type">quality</cbc:AwardingCriterionTypeCode><cbc:Description languageID="NLD">Sanctie voorstel niet naleven SLA</cbc:Description></cac:SubordinateAwardingCriterion></cac:AwardingCriterion><cac:AwardingCriterion><cac:SubordinateAwardingCriterion><ext:UBLExtensions><ext:UBLExtension><ext:ExtensionContent><efext:EformsExtension><efac:AwardCriterionParameter><efbc:ParameterCode listName="number-weight">poi-exa</efbc:ParameterCode><efbc:ParameterNumeric>10</efbc:ParameterNumeric></efac:AwardCriterionParameter></efext:EformsExtension></ext:ExtensionContent></ext:UBLExtension></ext:UBLExtensions><cbc:AwardingCriterionTypeCode listName="award-criterion-type">quality</cbc:AwardingCriterionTypeCode><cbc:Description languageID="NLD">Voorstellen om het aantal oproepen en de totale gespreksduur te verminderen</cbc:Description></cac:SubordinateAwardingCriterion></cac:AwardingCriterion></cac:AwardingTerms><cac:AdditionalInformationParty><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0001</cbc:ID></cac:PartyIdentification></cac:AdditionalInformationParty><cac:AppealTerms><cac:AppealReceiverParty><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0004</cbc:ID></cac:PartyIdentification></cac:AppealReceiverParty></cac:AppealTerms></cac:TenderingTerms><cac:TenderingProcess><cbc:GovernmentAgreementConstraintIndicator>true</cbc:GovernmentAgreementConstraintIndicator><cac:AuctionTerms><cbc:AuctionConstraintIndicator>false</cbc:AuctionConstraintIndicator></cac:AuctionTerms><cac:ContractingSystem><cbc:ContractingSystemTypeCode listName="dps-usage">none</cbc:ContractingSystemTypeCode></cac:ContractingSystem><cac:ContractingSystem><cbc:ContractingSystemTypeCode listName="framework-agreement">fa-w-rc</cbc:ContractingSystemTypeCode></cac:ContractingSystem></cac:TenderingProcess><cac:ProcurementProject><cbc:ID schemeName="InternalID">IB-2023-007</cbc:ID><cbc:Name languageID="NLD">Raamovereenkomst voor extern call- en/of contact center</cbc:Name><cbc:Description languageID="NLD">Raamovereenkomst voor extern call- en/of contact center</cbc:Description><cbc:ProcurementTypeCode listName="contract-nature">services</cbc:ProcurementTypeCode><cac:RequestedTenderTotal><ext:UBLExtensions><ext:UBLExtension><ext:ExtensionContent><efext:EformsExtension><efbc:FrameworkMaximumAmount currencyID="EUR">900000.00</efbc:FrameworkMaximumAmount></efext:EformsExtension></ext:ExtensionContent></ext:UBLExtension></ext:UBLExtensions></cac:RequestedTenderTotal><cac:MainCommodityClassification><cbc:ItemClassificationCode listName="cpv">64210000</cbc:ItemClassificationCode></cac:MainCommodityClassification><cac:RealizedLocation><cbc:Description languageID="NLD">Sint-Trudo Ziekenhuis VZW</cbc:Description><cac:Address><cbc:StreetName languageID="NLD">Diestersteenweg 100</cbc:StreetName><cbc:CityName languageID="NLD">Sint-Truiden</cbc:CityName><cbc:PostalZone>3800</cbc:PostalZone><cbc:CountrySubentityCode listName="nuts">BE224</cbc:CountrySubentityCode><cac:Country><cbc:IdentificationCode listName="country">BEL</cbc:IdentificationCode></cac:Country></cac:Address></cac:RealizedLocation><cac:PlannedPeriod><cbc:StartDate>2024-06-24+02:00</cbc:StartDate><cbc:StartTime>00:00:00+02:00</cbc:StartTime><cbc:DurationMeasure unitCode="MONTH">48</cbc:DurationMeasure></cac:PlannedPeriod><cac:ContractExtension><cbc:MaximumNumberNumeric>2</cbc:MaximumNumberNumeric><cac:Renewal><cac:Period><cbc:Description languageID="NLD">De opdracht bevat twee verlengingen.
Looptijd raamovereenkomst van 48 maanden, tweemaal stilzwijgend verlengbaar voor telkens 1 jaar.</cbc:Description></cac:Period></cac:Renewal></cac:ContractExtension></cac:ProcurementProject></cac:ProcurementProjectLot><cac:TenderResult><cbc:AwardDate>0001-01-01+01:00</cbc:AwardDate></cac:TenderResult></ContractAwardNotice>