<?xml version="1.0" encoding="UTF-8"?><TED_EXPORT xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://publications.europa.eu/resource/schema/ted/R2.0.9/publication" xmlns:n2021="http://publications.europa.eu/resource/schema/ted/2021/nuts" xsi:schemaLocation="http://publications.europa.eu/resource/schema/ted/R2.0.9/publication TED_EXPORT.xsd" VERSION="R2.0.9.S05.E01" DOC_ID="196253-2023" EDITION="2023066"><TECHNICAL_SECTION><RECEPTION_ID>23-198615-001</RECEPTION_ID><DELETION_DATE>20230512</DELETION_DATE><FORM_LG_LIST>FR </FORM_LG_LIST><COMMENTS>From Convertor</COMMENTS></TECHNICAL_SECTION><LINKS_SECTION><XML_SCHEMA_DEFINITION_LINK xlink:type="simple" xlink:href="https://ted.europa.eu" xlink:title="TED WEBSITE"/><OFFICIAL_FORMS_LINK xlink:type="simple" xlink:href="https://ted.europa.eu"/><FORMS_LABELS_LINK xlink:type="simple" xlink:href="https://ted.europa.eu"/><ORIGINAL_CPV_LINK xlink:type="simple" xlink:href="https://ted.europa.eu"/><ORIGINAL_NUTS_LINK xlink:type="simple" xlink:href="https://ted.europa.eu"/></LINKS_SECTION><CODED_DATA_SECTION><REF_OJS><COLL_OJ>S</COLL_OJ><NO_OJ>66</NO_OJ><DATE_PUB>20230403</DATE_PUB></REF_OJS><NOTICE_DATA><NO_DOC_OJS>2023/S 066-196253</NO_DOC_OJS><URI_LIST><URI_DOC LG="FR">https://ted.europa.eu/udl?uri=TED:NOTICE:196253-2023:TEXT:FR:HTML</URI_DOC></URI_LIST><LG_ORIG>FR</LG_ORIG><ISO_COUNTRY VALUE="FR"/><IA_URL_GENERAL>http://www.afdas.com</IA_URL_GENERAL><IA_URL_ETENDERING>https://www.achatpublic.com/sdm/ent/gen/ent_detail.do?PCSLID=CSL_2023_GuKsBNIaDY</IA_URL_ETENDERING><ORIGINAL_CPV CODE="79512000">Call centre</ORIGINAL_CPV><n2021:PERFORMANCE_NUTS CODE="FR">France</n2021:PERFORMANCE_NUTS><n2021:CA_CE_NUTS CODE="FR">France</n2021:CA_CE_NUTS></NOTICE_DATA><CODIF_DATA><DS_DATE_DISPATCH>20230329</DS_DATE_DISPATCH><DT_DATE_FOR_SUBMISSION>20230512 18:00</DT_DATE_FOR_SUBMISSION><AA_AUTHORITY_TYPE CODE="8">Other</AA_AUTHORITY_TYPE><TD_DOCUMENT_TYPE CODE="3">Contract notice</TD_DOCUMENT_TYPE><NC_CONTRACT_NATURE CODE="4">Services</NC_CONTRACT_NATURE><PR_PROC CODE="B">Competitive procedure with negotiation</PR_PROC><RP_REGULATION CODE="4">European Union</RP_REGULATION><TY_TYPE_BID CODE="1">Submission for all lots</TY_TYPE_BID><AC_AWARD_CRIT CODE="2">The most economic tender</AC_AWARD_CRIT><MA_MAIN_ACTIVITIES CODE="8">Other</MA_MAIN_ACTIVITIES><HEADING>01C02</HEADING><INITIATOR>01</INITIATOR></CODIF_DATA></CODED_DATA_SECTION><TRANSLATION_SECTION><ML_TITLES><ML_TI_DOC LG="BG"><TI_CY>Фpaнция</TI_CY><TI_TOWN>Париж</TI_TOWN><TI_TEXT><P>Услуги на центрове за услуги чрез телефонни обаждания</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="CS"><TI_CY>Francie</TI_CY><TI_TOWN>Paříž</TI_TOWN><TI_TEXT><P>Call centra</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="DA"><TI_CY>Frankrig</TI_CY><TI_TOWN>Paris</TI_TOWN><TI_TEXT><P>Callcenter</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="DE"><TI_CY>Frankreich</TI_CY><TI_TOWN>Paris</TI_TOWN><TI_TEXT><P>Call-Center</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="EL"><TI_CY>Γαλλία</TI_CY><TI_TOWN>Παρίσι</TI_TOWN><TI_TEXT><P>Κέντρο κλήσεων</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="EN"><TI_CY>France</TI_CY><TI_TOWN>Paris</TI_TOWN><TI_TEXT><P>Call centre</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="ES"><TI_CY>Francia</TI_CY><TI_TOWN>París</TI_TOWN><TI_TEXT><P>Centro de llamadas</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="ET"><TI_CY>Prantsusmaa</TI_CY><TI_TOWN>Pariis</TI_TOWN><TI_TEXT><P>Kõnekeskusteenused</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="FI"><TI_CY>Ranska</TI_CY><TI_TOWN>Pariisi</TI_TOWN><TI_TEXT><P>Puhelukeskus</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="FR"><TI_CY>France</TI_CY><TI_TOWN>Paris</TI_TOWN><TI_TEXT><P>Centre d'appels</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="GA"><TI_CY>Fhrainc, an</TI_CY><TI_TOWN>Páras</TI_TOWN><TI_TEXT><P>Call centre</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="HR"><TI_CY>Francuska</TI_CY><TI_TOWN>Pariz</TI_TOWN><TI_TEXT><P>Pozivni centar</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="HU"><TI_CY>Franciaország</TI_CY><TI_TOWN>Párizs</TI_TOWN><TI_TEXT><P>Hívóközpont</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="IT"><TI_CY>Francia</TI_CY><TI_TOWN>Parigi</TI_TOWN><TI_TEXT><P>Centro di raccolta delle chiamate</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="LT"><TI_CY>Prancūzija</TI_CY><TI_TOWN>Paryžius</TI_TOWN><TI_TEXT><P>Informacinių paslaugų centrai</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="LV"><TI_CY>Francija</TI_CY><TI_TOWN>Parīze</TI_TOWN><TI_TEXT><P>Informācijas zvanu centrs</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="MT"><TI_CY>Franza</TI_CY><TI_TOWN>Pariġi</TI_TOWN><TI_TEXT><P>Ċentru tas-sejħiet telefoniċi</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="NL"><TI_CY>Frankrijk</TI_CY><TI_TOWN>Parijs</TI_TOWN><TI_TEXT><P>Telefonisch informatiecentrum</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="PL"><TI_CY>Francja</TI_CY><TI_TOWN>Paryż</TI_TOWN><TI_TEXT><P>Centrum obsługi klienta</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="PT"><TI_CY>França</TI_CY><TI_TOWN>Paris</TI_TOWN><TI_TEXT><P>Centro de chamadas</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="RO"><TI_CY>Franţa</TI_CY><TI_TOWN>Paris</TI_TOWN><TI_TEXT><P>Centre de apel</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="SK"><TI_CY>Francúzsko</TI_CY><TI_TOWN>Paríž</TI_TOWN><TI_TEXT><P>Stredisko hovorov</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="SL"><TI_CY>Francija</TI_CY><TI_TOWN>Pariz</TI_TOWN><TI_TEXT><P>Klicni center</P></TI_TEXT></ML_TI_DOC><ML_TI_DOC LG="SV"><TI_CY>Frankrike</TI_CY><TI_TOWN>Paris</TI_TOWN><TI_TEXT><P>Teletjänstcentral</P></TI_TEXT></ML_TI_DOC></ML_TITLES><ML_AA_NAMES><AA_NAME LG="FR">AFDAS PARIS 20</AA_NAME></ML_AA_NAMES></TRANSLATION_SECTION><FORM_SECTION><F02_2014 CATEGORY="ORIGINAL" FORM="F02" LG="FR"><LEGAL_BASIS VALUE="32014L0024"/><CONTRACTING_BODY><ADDRESS_CONTRACTING_BODY><OFFICIALNAME>AFDAS PARIS 20</OFFICIALNAME><NATIONALID>78471400800165</NATIONALID><ADDRESS>66 rue Stendhal</ADDRESS><TOWN>Paris</TOWN><POSTAL_CODE>75020</POSTAL_CODE><COUNTRY VALUE="FR"/><CONTACT_POINT>Lauriane Arondel</CONTACT_POINT><E_MAIL>L.arondel@afdas.com</E_MAIL><n2021:NUTS CODE="FR"/><URL_GENERAL>http://www.afdas.com</URL_GENERAL><URL_BUYER>https://www.achatpublic.com/sdm/ent/gen/index.jsp</URL_BUYER></ADDRESS_CONTRACTING_BODY><DOCUMENT_FULL/><URL_DOCUMENT>https://www.achatpublic.com/sdm/ent/gen/ent_detail.do?PCSLID=CSL_2023_GuKsBNIaDY</URL_DOCUMENT><ADDRESS_FURTHER_INFO_IDEM/><URL_PARTICIPATION>https://www.achatpublic.com/sdm/ent/gen/ent_detail.do?PCSLID=CSL_2023_GuKsBNIaDY</URL_PARTICIPATION><URL_TOOL>https://www.achatpublic.com/sdm/ent/gen/ent_detail.do?PCSLID=CSL_2023_J5N24gN5Qr</URL_TOOL><CA_TYPE_OTHER>Association</CA_TYPE_OTHER><CA_ACTIVITY_OTHER>Opérateur de Compétences</CA_ACTIVITY_OTHER></CONTRACTING_BODY><OBJECT_CONTRACT><TITLE><P>Externalisation de la Prise d'Appel</P></TITLE><REFERENCE_NUMBER>2022_75_Externalisation De La Prise D'Appel</REFERENCE_NUMBER><CPV_MAIN><CPV_CODE CODE="79512000"/></CPV_MAIN><TYPE_CONTRACT CTYPE="SERVICES"/><SHORT_DESCR><P>L'Afdas souhaite externaliser ses appels entrants</P></SHORT_DESCR><NO_LOT_DIVISION/><OBJECT_DESCR ITEM="1"><CPV_ADDITIONAL><CPV_CODE CODE="79512000"/></CPV_ADDITIONAL><n2021:NUTS CODE="FR"/><MAIN_SITE><P>FRANCE</P></MAIN_SITE><SHORT_DESCR><P>L'Afdas souhaite externaliser la prise d'appel entrants</P></SHORT_DESCR><AC><AC_PROCUREMENT_DOC/></AC><DURATION TYPE="MONTH">24</DURATION><NO_RENEWAL/><NO_ACCEPTED_VARIANTS/><NO_OPTIONS/><NO_EU_PROGR_RELATED/></OBJECT_DESCR></OBJECT_CONTRACT><PROCEDURE><PT_COMPETITIVE_NEGOTIATION/><FRAMEWORK><SINGLE_OPERATOR/></FRAMEWORK><REDUCTION_RECOURSE/><RIGHT_CONTRACT_INITIAL_TENDERS/><NO_CONTRACT_COVERED_GPA/><DATE_RECEIPT_TENDERS>2023-05-12</DATE_RECEIPT_TENDERS><TIME_RECEIPT_TENDERS>18:00</TIME_RECEIPT_TENDERS><LANGUAGES><LANGUAGE VALUE="FR"/></LANGUAGES><DURATION_TENDER_VALID TYPE="MONTH">6</DURATION_TENDER_VALID></PROCEDURE><COMPLEMENTARY_INFO><NO_RECURRENT_PROCUREMENT/><ADDRESS_REVIEW_BODY><OFFICIALNAME>Tribunal de Paris</OFFICIALNAME><ADDRESS>Parvis du tribunal de</ADDRESS><TOWN>Paris</TOWN><POSTAL_CODE>75017</POSTAL_CODE><COUNTRY VALUE="FR"/><URL>https://www.tribunal-de-paris.justice.fr/75</URL></ADDRESS_REVIEW_BODY><DATE_DISPATCH_NOTICE>2023-03-29</DATE_DISPATCH_NOTICE></COMPLEMENTARY_INFO></F02_2014></FORM_SECTION></TED_EXPORT>