1. Buyer
1.1.
Buyer
Official name: BARMER Beschaffung und Vergabe
Legal type of the buyer: Body governed by public law, controlled by a central government authority
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: Customer Journey Management
Description: Durchführung einer Markterkundung für eine Customer Journey Management Software.
Internal identifier: V0003-CJM-2026
2.1.1.
Purpose
Main nature of the contract: Supplies
Main classification (cpv): 48100000 Industry specific software package
2.1.2.
Place of performance
Postal address: Lichtscheider Straße 89
Town: Wuppertal
Postcode: 42285
Country subdivision (NUTS): Wuppertal, Kreisfreie Stadt (DEA1A)
Country: Germany
2.1.4.
General information
Additional information: Die Markterkundungsunterlagen können ausschließlich und kostenfrei über das Internet (https://beschaffungen.barmer.de) heruntergeladen werden. Eine Anforderung und Zusendung der Unterlagen in Papierform ist nicht möglich.
Legal basis:
Directive 2014/24/EU
vgv -
3. Part
3.1.
Part: PAR-0000
Title: Customer Journey Management
Description: Der Auftraggeber möchte eine Customer Journey Management Software im Rahmen eines einjährigen Piloten nutzen. Gegenstand des geplanten Vertrages ist die Bereitstellung einer Journey Management Software als Software as a Service (SaaS). Ziel des Einsatzes einer Journey Management Software ist die Harmonisierung und Steuerung von Journeys entlang der realen Erlebnisse der Kunden - unabhängig von bestehenden internen Prozess- oder Organisationsstrukturen.
3.1.1.
Purpose
Main nature of the contract: Supplies
Main classification (cpv): 48100000 Industry specific software package
3.1.2.
Place of performance
Postal address: Lichtscheider Straße 89
Town: Wuppertal
Postcode: 42285
Country subdivision (NUTS): Wuppertal, Kreisfreie Stadt (DEA1A)
Country: Germany
3.1.3.
Duration
Start date: 01/07/2026
Duration end date: 30/06/2027
3.1.5.
General information
Reserved participation:
Participation is not reserved.
The procurement is covered by the Government Procurement Agreement (GPA): yes
This procurement is also suitable for small and medium-sized enterprises (SMEs): no
3.1.7.
Terms of procurement
The execution of the contract must be performed within the framework of sheltered employment programmes: No
3.1.8.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
3.1.9.
Further information, mediation and review
Review organisation: Vergabekammer des Bundes, Bundeskartellamt Bonn
Organisation providing additional information about the procurement procedure: BARMER Beschaffung und Vergabe
Organisation receiving requests to participate: BARMER Beschaffung und Vergabe
8. Organisations
8.1.
ORG-7001
Official name: BARMER Beschaffung und Vergabe
Registration number: 992-80322-57
Postal address: Lichtscheider Straße 89
Town: Wuppertal
Postcode: 42285
Country subdivision (NUTS): Wuppertal, Kreisfreie Stadt (DEA1A)
Country: Germany
Telephone: +49 0
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure
Organisation receiving requests to participate
8.1.
ORG-7004
Official name: Vergabekammer des Bundes, Bundeskartellamt Bonn
Registration number: 0
Postal address: Kaiser-Friedrich-Straße 16
Town: Bonn
Postcode: 53113
Country subdivision (NUTS): Bonn, Kreisfreie Stadt (DEA22)
Country: Germany
Telephone: +49 228-9499-0
Roles of this organisation:
Review organisation
8.1.
ORG-7005
Official name: Datenservice Öffentlicher Einkauf (in Verantwortung des Beschaffungsamts des BMI)
Registration number: 0204:994-DOEVD-83
Town: Bonn
Postcode: 53119
Country subdivision (NUTS): Bonn, Kreisfreie Stadt (DEA22)
Country: Germany
Telephone: +49228996100
Roles of this organisation:
TED eSender
Notice identifier/version: e57829e9-a339-4e17-b1a6-80429057f2bd - 01
Form type: Planning
Notice type: Prior information notice or a periodic indicative notice used only for information
Notice subtype: 4
Notice dispatch date: 29/04/2026 09:12:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: German
Notice publication number: 298571-2026
OJ S issue number: 84/2026
Publication date: 30/04/2026
Estimated date of publication of a contract notice within this procedure: 01/06/2026