1. Buyer
1.1.
Buyer
Official name: Botkyrka kommun
Legal type of the buyer: Regional authority
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: Kundservicetelefoni
Description: AB Botkyrkabyggen, (hädanefter Beställaren), mål med upphandlingen är att ingå avtal med en leverantör för att leverera en bra kundservice gentemot Beställarens hyresgäster och bostadssökanden, i enlighet med Beställarens instruktioner. Beställarens mål med kundservicen är högre kundnöjdhet genom kortare svarstider och fler lösta ärenden.
Procedure identifier: d378676a-559e-47b9-883b-f5df189090d6
Internal identifier: 26/0083
Type of procedure: Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification (cpv): 64000000 Postal and telecommunications services, 64214200 Telephone switchboard services, 79342300 Customer services, 79342320 Customer-care services, 79510000 Telephone-answering services, 79512000 Call centre
2.1.2.
Place of performance
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Additional information: -
2.1.3.
Value
Estimated value excluding VAT: 11 000 000,00 SEK
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0001
Title: Kundservicetelefoni
Description: AB Botkyrkabyggen, (hädanefter Beställaren), mål med upphandlingen är att ingå avtal med en leverantör för att leverera en bra kundservice gentemot Beställarens hyresgäster och bostadssökanden, i enlighet med Beställarens instruktioner. Beställarens mål med kundservicen är högre kundnöjdhet genom kortare svarstider och fler lösta ärenden.
Internal identifier: Kundservicetelefoni
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification (cpv): 64000000 Postal and telecommunications services, 64214200 Telephone switchboard services, 79342300 Customer services, 79342320 Customer-care services, 79510000 Telephone-answering services, 79512000 Call centre
5.1.2.
Place of performance
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Additional information: -
5.1.3.
Estimated duration
Start date: 08/07/2026
Duration end date: 08/07/2030
5.1.5.
Value
Estimated value excluding VAT: 11 000 000,00 SEK
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.7.
Strategic procurement
Aim of strategic procurement: No strategic procurement
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
Information about the second stage of a two-stage procedure:
Minimum number of candidates to be invited for the second stage of the procedure: 3
Maximum number of candidates to be invited for the second stage of the procedure: 3
The procedure will take place in successive stages. At each stage, some participants may be eliminated
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Swedish
Electronic catalogue: Not allowed
Deadline for receipt of requests to participate: 01/06/2026 23:59:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Required
Electronic ordering will be used: yes
Electronic payment will be used: yes
5.1.15.
Techniques
Framework agreement:
Framework agreement, without reopening of competition
Maximum number of participants: 1
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Förvaltningsrätten i Stockholm
Information about review deadlines: Se upphandlingsdokumenten
Organisation providing additional information about the procurement procedure: Botkyrka kommun
Organisation providing more information on the review procedures: Förvaltningsrätten i Stockholm
8. Organisations
8.1.
ORG-0001
Official name: Botkyrka kommun
Registration number: 212000-2882
Postal address: Munkhättevägen 45
Town: Tumba
Postcode: 147 85
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Contact point: John Torbjörnsson
Telephone: 46-761002937
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure
8.1.
ORG-0002
Official name: Förvaltningsrätten i Stockholm
Registration number: 202100-2742
Postal address: Tegeluddsvägen 1
Town: Stockholm
Postcode: 11541
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Telephone: +46 856168000
Roles of this organisation:
Review organisation
Organisation providing more information on the review procedures
Notice identifier/version: 7ece29aa-ee42-444c-8131-082e2994c74c - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 29/04/2026 13:52:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: Swedish
Notice publication number: 301782-2026
OJ S issue number: 85/2026
Publication date: 04/05/2026