1. Buyer
1.1.
Buyer
Official name: Gemeente Utrecht
Legal type of the buyer: Regional authority
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: Kassa-applicatie Burgerzaken
Description: De gemeente Utrecht wil één overeenkomst afsluiten voor de kassa-applicatie van Publiekszaken. De gevraagde dienstverlening betreft het ter beschikking stellen en onderhouden van Kassasoftware in de vorm van een SaaS-oplossing, die compleet aansluit bij het kassasysteem voor de front- en backoffice van de afdeling Burgerzaken en het leveren van bijbehorende hardware. zie inschrijvingsleidraad
Procedure identifier: 14e926f5-8119-46c9-a75f-89ba5d3e2b5f
Internal identifier: 2025PBZ818
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
2.1.2.
Place of performance
Country subdivision (NUTS): Utrecht (NL350)
Country: Netherlands
Additional information: Utrecht
2.1.3.
Value
Estimated value excluding VAT: 350 000,00 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: European Single Procurement Document (ESPD)
5. Lot
5.1.
Lot: LOT-0000
Title: Kassa-applicatie Burgerzaken
Description: De gemeente Utrecht wil één overeenkomst afsluiten voor de kassa-applicatie van Publiekszaken. De gevraagde dienstverlening betreft het ter beschikking stellen en onderhouden van Kassasoftware in de vorm van een SaaS-oplossing, die compleet aansluit bij het kassasysteem voor de front- en backoffice van de afdeling Burgerzaken en het leveren van bijbehorende hardware.
Internal identifier: 1
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
Options:
Description of the options: geen opties
5.1.2.
Place of performance
Country subdivision (NUTS): Utrecht (NL350)
Country: Netherlands
Additional information: Utrecht
5.1.3.
Estimated duration
Duration: 120 Months
5.1.4.
Renewal
Maximum renewals: 3
Other information about renewals: 3 keer 2 jaar verlenging mogelijk. Zie inschrijvingsleidraad.
5.1.5.
Value
Estimated value excluding VAT: 350 000,00 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given: Not required
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.7.
Strategic procurement
Aim of strategic procurement: No strategic procurement
5.1.9.
Selection criteria
Sources of selection criteria: European Single Procurement Document (ESPD)
5.1.10.
Award criteria
Criterion:
Type: Quality
Name: Kwaliteit ICT Presentatie
Description: Kwaliteit ICT Presentatie
Category of award weight criterion: Weight (points, exact)
Award criterion number: 25
Criterion:
Type: Quality
Name: Functionaliteit van de ICT Presentatie
Description: Functionaliteit van de ICT Presentatie
Category of award weight criterion: Weight (points, exact)
Award criterion number: 25
Criterion:
Type: Quality
Name: Implementatieplan
Description: Implementatieplan
Category of award weight criterion: Weight (points, exact)
Award criterion number: 20
Criterion:
Type: Price
Name: Prijs
Description: Prijs
Category of award weight criterion: Weight (points, exact)
Award criterion number: 30
5.1.11.
Procurement documents
Deadline for requesting additional information: 22/06/2026 08:30:00 (UTC+02:00) Eastern European Time, Central European Summer Time
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Dutch
Electronic catalogue: Not allowed
Variants: Not allowed
Deadline for receipt of tenders: 01/09/2026 08:30:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 3 Months
Information about public opening:
Opening date: 01/09/2026 08:31:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: no
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Gemeente Utrecht - Rechtbank Midden-Nederland
Organisation providing additional information about the procurement procedure: Gemeente Utrecht - Gemeente Utrecht
Organisation providing more information on the review procedures: Gemeente Utrecht
Organisation receiving requests to participate: Gemeente Utrecht - Inschrijvingen of aanvragen tot deelneming dienen te worden gedaan via www.tenderned.nl
8. Organisations
8.1.
ORG-0001
Official name: Gemeente Utrecht
Registration number: 71663234
Postal address: Stadsplateau 1
Town: UTRECHT
Postcode: 3521 AZ
Country subdivision (NUTS): Utrecht (NL350)
Country: Netherlands
Contact point: Mohamed Moulah Rabbi
Telephone: +31 302860000
Other contact points:
Official name: Inschrijvingen of aanvragen tot deelneming dienen te worden gedaan via www.tenderned.nl
Town: Utrecht
Postcode: 3521AZ
Country subdivision (NUTS): Utrecht (NL350)
Country: Netherlands
Other contact points:
Official name: Gemeente Utrecht
Town: Utrecht
Postcode: 3521AZ
Country subdivision (NUTS): Utrecht (NL350)
Country: Netherlands
Other contact points:
Official name: Rechtbank Midden-Nederland
Postal address: Postbus 16005
Town: UTRECHT
Postcode: 3500 DA
Country subdivision (NUTS): Utrecht (NL350)
Country: Netherlands
Contact point: Rechtbank Midden-Nederland
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure
Organisation receiving requests to participate
Review organisation
Organisation providing more information on the review procedures
Notice identifier/version: 58f07bcc-47fe-4da7-b39b-41ad929d31ef - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 20/05/2026 11:37:18 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: Dutch
Notice publication number: 347038-2026
OJ S issue number: 97/2026
Publication date: 21/05/2026