1. Buyer
1.1.
Buyer
Official name: Banque nationale de Belgique
Legal type of the buyer: Body governed by public law
Activity of the contracting authority: Economic affairs
2. Procedure
2.1.
Procedure
Title: Accord cadre pour ‘Managed services’ pour des activités déterminées du service clients IT interne (IT helpdesk et WaaS)
Description: Description générale des domaines 1. Support utilisateurs (Service Desk, IT Desk & Onsite Support) • Assistance utilisateurs • Gestion des incidents • Traitement des demandes de service (SRI) 2. Assets & Logistics • Workplace as a Service • Full device lifecycle management 3. Software Delivery management • Software packaging • Software Delivery management process 4. Formation, communication et coaching des utilisateurs (end-user adoption)
Procedure identifier: 2ecbd1e4-be06-4bb9-a7eb-cd6465919623
Internal identifier: NBB-2026-3553
Type of procedure: Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
2.1.2.
Place of performance
Country subdivision (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Country: Belgium
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0001
Title: NBB-2026-3553 - 1
Description: Accord cadre pour ‘Managed services’ pour des activités déterminées du service clients IT interne (IT helpdesk et WaaS)
Internal identifier: 1
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
5.1.2.
Place of performance
Country subdivision (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Country: Belgium
5.1.3.
Estimated duration
Start date: 01/11/2027
Duration: 6 Years
5.1.5.
Value
Maximum value of the framework agreement: 40 000 000,00 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
Additional information: Le guide de sélection fait partie intégrante de cette publication.
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
Information about the second stage of a two-stage procedure:
The procedure will take place in successive stages. At each stage, some participants may be eliminated
The buyer reserves the right to award the contract on the basis of the initial tenders without any further negotiations
5.1.11.
Procurement documents
Access to certain procurement documents is restricted
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Dutch, French
Electronic catalogue: Not allowed
Advanced or qualified electronic signature or seal (as defined in Regulation (EU) No 910/2014) is required
Deadline for receipt of requests to participate: 22/06/2026 17:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: yes
5.1.15.
Techniques
Framework agreement:
Framework agreement, without reopening of competition
Maximum number of participants: 1
Justification for the duration of the framework agreement: Voir guide de séléction
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Conseil d’Etat
Information about review deadlines: Conformément aux articles 14, 15, 23 et 24 de la loi du 17 juin 2013 relative à la motivation, à l’information et aux voies de recours en matière de marchés publics, de certains marchés de travaux, de fournitures et de services et de concessions, une demande de suspension ou d'annulation peut être introduite dans un délai de 15 jours et de 60 jours respectivement, à compter du jour suivant la date d'envoi de la notification de la décision de sélection. La demande doit être soit envoyée par courrier recommandé au greffe du Conseil d'État, rue de la Science 33, 1040 Bruxelles, soit introduite par voie électronique sur le site Internet https://www.raadvanstate.be/?page=e-procedure&lang=fr, conformément aux dispositions de l'arrêté royal du 19 novembre 2024 déterminant la procédure du Conseil d'État.
8. Organisations
8.1.
ORG-0001
Official name: Banque nationale de Belgique
Registration number: 0203201340_148
Postal address: Boulevard de Berlaimont 14
Town: Bruxelles
Postcode: 1000
Country subdivision (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Country: Belgium
Telephone: +32 22215090
Roles of this organisation:
Buyer
8.1.
ORG-0002
Official name: SPF Stratégie et Appui
Registration number: BE001
Postal address: Boulevard Simon Bolivar 30 Bte1
Town: Bruxelles
Postcode: 1000
Country subdivision (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Country: Belgium
Telephone: +32 2 740 80 00
Roles of this organisation:
TED eSender
8.1.
ORG-0003
Official name: Conseil d’Etat
Registration number: BE0931814266
Town: Brussel
Postcode: 1040
Country subdivision (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Country: Belgium
Roles of this organisation:
Review organisation
Notice identifier/version: 2d4a5ec7-1c7d-477d-952d-842950ccf509 - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 20/05/2026 00:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Notice dispatch date (eSender): 20/05/2026 00:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: French, Dutch
Notice publication number: 350947-2026
OJ S issue number: 98/2026
Publication date: 22/05/2026