16 http://www.tue.nl ORG-0001 Technische Universiteit Eindhoven Groene Loper 5 Eindhoven 5612 AE NL414 NLD 381687890 Mevrouw N.M. Poulissen +31 402472395 procurement@tue.nl https://www.rechtspraak.nl TPO-0001 Distric Court s'-Hertogenbosch Leeghwaterlaan 8 's Hertogenbosch 5223 BA NL414 NLD +31 883621000 info.rechtbanksHertogenbosch@rechtspraak.nl 00374645-2026103/20262026-06-01+02:00 2.3 eforms-sdk-1.13 89f1eba5-c558-443c-af73-b32a07718f99 a884a55b-69d7-40a1-b3a0-dc34264629f7 2026-05-29+02:00 10:22:16.629132446+02:00 01 32014L0024 cn-standard ENG body-pl education ORG-0001 epo-sub-espd open false PCM2026-10070-IL Enterprise Service Management (ESM) Platform Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk. The services of these domains form the first implementation wave and must be explicitly included in the supplier’s proposed implementation plan and offering. See tenderdocuments services 72000000 Eindhoven NL414 NLD LOT-0000 not-allowed no-eu-funds not-requ false false documentsId non-restricted-document https://www.tenderned.nl/aankondigingen/overzicht/426970 none false epo-sub-espd false no required false not-allowed poi-exa 25 price Price See tenderdocuments poi-exa 75 quality Quality See tenderdocuments ORG-0001 https://www.tenderned.nl/aankondigingen/overzicht/426970 ORG-0001 3 ORG-0001 TPO-0001 NLD false false false required true 2026-08-12+02:00 11:00:00+02:00 2026-07-01+02:00 14:00:00+02:00 2026-08-12+02:00 11:05:00+02:00 false none none 1 Enterprise Service Management (ESM) Platform Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk. The services of these domains form the first implementation wave and must be explicitly included in the supplier’s proposed implementation plan and offering. See tenderdocuments services none 72000000 Eindhoven NL414 NLD 48