<?xml version="1.0" encoding="utf-8" standalone="no"?><ContractNotice xmlns="urn:oasis:names:specification:ubl:schema:xsd:ContractNotice-2" xmlns:cac="urn:oasis:names:specification:ubl:schema:xsd:CommonAggregateComponents-2" xmlns:cbc="urn:oasis:names:specification:ubl:schema:xsd:CommonBasicComponents-2" xmlns:efac="http://data.europa.eu/p27/eforms-ubl-extension-aggregate-components/1" xmlns:efbc="http://data.europa.eu/p27/eforms-ubl-extension-basic-components/1" xmlns:efext="http://data.europa.eu/p27/eforms-ubl-extensions/1" xmlns:ext="urn:oasis:names:specification:ubl:schema:xsd:CommonExtensionComponents-2"><ext:UBLExtensions><ext:UBLExtension><ext:ExtensionContent><efext:EformsExtension><efbc:TransmissionDate>2026-06-04+00:00</efbc:TransmissionDate><efbc:TransmissionTime>12:26:59+00:00</efbc:TransmissionTime><efac:NoticeSubType><cbc:SubTypeCode listName="notice-subtype">16</cbc:SubTypeCode></efac:NoticeSubType><efac:Organizations><efac:Organization><efac:Company><cbc:WebsiteURI>https://www.foerbo.se</cbc:WebsiteURI><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0001</cbc:ID></cac:PartyIdentification><cac:PartyName><cbc:Name languageID="SWE">Förbo Aktiebolag</cbc:Name></cac:PartyName><cac:PostalAddress><cbc:StreetName>Box 161</cbc:StreetName><cbc:Department>Upphandlingsenheten</cbc:Department><cbc:CityName>MÖLNLYCKE</cbc:CityName><cbc:PostalZone>43524</cbc:PostalZone><cbc:CountrySubentityCode listName="nuts">SE232</cbc:CountrySubentityCode><cac:Country><cbc:IdentificationCode listName="country">SWE</cbc:IdentificationCode></cac:Country></cac:PostalAddress><cac:PartyLegalEntity><cbc:CompanyID schemeID="002">5561098350</cbc:CompanyID></cac:PartyLegalEntity><cac:Contact><cbc:Name>Noelle Nejad</cbc:Name><cbc:Telephone>031-7465000</cbc:Telephone><cbc:ElectronicMail>noelle.nejad@foerbo.se</cbc:ElectronicMail></cac:Contact></efac:Company></efac:Organization><efac:Organization><efac:Company><cbc:WebsiteURI>https://www.domstol.se/forvaltningsratten-i-goteborg/</cbc:WebsiteURI><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0002</cbc:ID></cac:PartyIdentification><cac:PartyName><cbc:Name languageID="SWE">Förvaltningsrätten</cbc:Name></cac:PartyName><cac:PostalAddress><cbc:StreetName>Box 53197</cbc:StreetName><cbc:CityName>Göteborg</cbc:CityName><cbc:PostalZone>400 15</cbc:PostalZone><cbc:CountrySubentityCode listName="nuts">SE232</cbc:CountrySubentityCode><cac:Country><cbc:IdentificationCode listName="country">SWE</cbc:IdentificationCode></cac:Country></cac:PostalAddress><cac:PartyLegalEntity><cbc:CompanyID schemeID="002">202100-2742</cbc:CompanyID></cac:PartyLegalEntity><cac:Contact><cbc:Telephone>031-732 70 00</cbc:Telephone><cbc:ElectronicMail>forvaltningsrattenigoteborg@dom.se</cbc:ElectronicMail></cac:Contact></efac:Company></efac:Organization></efac:Organizations><efac:Publication><efbc:NoticePublicationID schemeName="ojs-notice-id">00386604-2026</efbc:NoticePublicationID><efbc:GazetteID schemeName="ojs-id">107/2026</efbc:GazetteID><efbc:PublicationDate>2026-06-05+02:00</efbc:PublicationDate></efac:Publication></efext:EformsExtension></ext:ExtensionContent></ext:UBLExtension></ext:UBLExtensions><cbc:UBLVersionID>2.3</cbc:UBLVersionID><cbc:CustomizationID>eforms-sdk-1.13</cbc:CustomizationID><cbc:ID schemeName="notice-id">ff94117a-fc3a-4f76-9b1c-5f2805afc544</cbc:ID><cbc:ContractFolderID>bf09f7f7-2987-42b8-8929-bc7dbb8f3aec</cbc:ContractFolderID><cbc:IssueDate>2026-06-04+00:00</cbc:IssueDate><cbc:IssueTime>12:26:58+00:00</cbc:IssueTime><cbc:VersionID>01</cbc:VersionID><cbc:RegulatoryDomain>32014L0024</cbc:RegulatoryDomain><cbc:NoticeTypeCode listName="competition">cn-standard</cbc:NoticeTypeCode><cbc:NoticeLanguageCode>SWE</cbc:NoticeLanguageCode><cac:ContractingParty><cac:ContractingPartyType><cbc:PartyTypeCode listName="buyer-legal-type">ra</cbc:PartyTypeCode></cac:ContractingPartyType><cac:ContractingActivity><cbc:ActivityTypeCode listName="authority-activity">hc-am</cbc:ActivityTypeCode></cac:ContractingActivity><cac:Party><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0001</cbc:ID></cac:PartyIdentification></cac:Party></cac:ContractingParty><cac:TenderingTerms><cac:TendererQualificationRequest><cac:SpecificTendererRequirement><cbc:TendererRequirementTypeCode listName="exclusion-grounds-source">epo-procurement-document</cbc:TendererRequirementTypeCode></cac:SpecificTendererRequirement></cac:TendererQualificationRequest></cac:TenderingTerms><cac:TenderingProcess><cbc:ProcedureCode listName="procurement-procedure-type">open</cbc:ProcedureCode><cac:ProcessJustification><cbc:ProcessReasonCode listName="accelerated-procedure">false</cbc:ProcessReasonCode></cac:ProcessJustification></cac:TenderingProcess><cac:ProcurementProject><cbc:ID>26/8</cbc:ID><cbc:Name languageID="SWE">Extern kundtjänst Förbo</cbc:Name><cbc:Description languageID="SWE">Upphandling av tjänst för bemanning av kundtjänst och kundservice. 

Avtalet omfattar uppdrag att som kundtjänst hantera Förbos växel med service i ärenden och frågor som handlar om uthyrning, serviceanmälningar och andra typer av bostadsfrågor.  

Uppdraget består i att hantera inkommande ärenden från Förbos hyresgäster. Ärendena innefattar hyresfrågor, serviceanmälningar samt växelsamtal.</cbc:Description><cbc:ProcurementTypeCode listName="contract-nature">services</cbc:ProcurementTypeCode><cac:RequestedTenderTotal><cbc:EstimatedOverallContractAmount currencyID="SEK">8000000</cbc:EstimatedOverallContractAmount></cac:RequestedTenderTotal><cac:MainCommodityClassification><cbc:ItemClassificationCode listName="cpv">64200000</cbc:ItemClassificationCode></cac:MainCommodityClassification><cac:AdditionalCommodityClassification><cbc:ItemClassificationCode listName="cpv">64214200</cbc:ItemClassificationCode></cac:AdditionalCommodityClassification><cac:AdditionalCommodityClassification><cbc:ItemClassificationCode listName="cpv">79990000</cbc:ItemClassificationCode></cac:AdditionalCommodityClassification><cac:AdditionalCommodityClassification><cbc:ItemClassificationCode listName="cpv">79996000</cbc:ItemClassificationCode></cac:AdditionalCommodityClassification><cac:RealizedLocation><cac:Address><cbc:CountrySubentityCode listName="nuts">SE232</cbc:CountrySubentityCode><cac:Country><cbc:IdentificationCode listName="country">SWE</cbc:IdentificationCode></cac:Country></cac:Address></cac:RealizedLocation></cac:ProcurementProject><cac:ProcurementProjectLot><cbc:ID schemeName="Lot">LOT-0000</cbc:ID><cac:TenderingTerms><cbc:FundingProgramCode listName="eu-funded">no-eu-funds</cbc:FundingProgramCode><cbc:RecurringProcurementIndicator>false</cbc:RecurringProcurementIndicator><cac:CallForTendersDocumentReference><cbc:ID>Länk till upphandlingsdokumenten</cbc:ID><cbc:DocumentType>non-restricted-document</cbc:DocumentType><cac:Attachment><cac:ExternalReference><cbc:URI>https://tendsign.com/doc.aspx?MeFormsNoticeId=93876</cbc:URI></cac:ExternalReference></cac:Attachment></cac:CallForTendersDocumentReference><cac:TendererQualificationRequest><cac:SpecificTendererRequirement><cbc:TendererRequirementTypeCode listName="reserved-procurement">none</cbc:TendererRequirementTypeCode></cac:SpecificTendererRequirement></cac:TendererQualificationRequest><cac:TendererQualificationRequest><cac:SpecificTendererRequirement><cbc:TendererRequirementTypeCode listName="selection-criteria-source">epo-sub-espd</cbc:TendererRequirementTypeCode></cac:SpecificTendererRequirement></cac:TendererQualificationRequest><cac:ContractExecutionRequirement><cbc:ExecutionRequirementCode listName="einvoicing">required</cbc:ExecutionRequirementCode></cac:ContractExecutionRequirement><cac:ContractExecutionRequirement><cbc:ExecutionRequirementCode listName="reserved-execution">not-known</cbc:ExecutionRequirementCode></cac:ContractExecutionRequirement><cac:ContractExecutionRequirement><cbc:ExecutionRequirementCode listName="ecatalog-submission">allowed</cbc:ExecutionRequirementCode></cac:ContractExecutionRequirement><cac:ContractExecutionRequirement><cbc:ExecutionRequirementCode listName="esignature-submission">false</cbc:ExecutionRequirementCode></cac:ContractExecutionRequirement><cac:TenderRecipientParty><cbc:EndpointID>https://tendsign.com/doc.aspx?MeFormsNoticeId=93876&amp;GoTo=Tender</cbc:EndpointID></cac:TenderRecipientParty><cac:TenderValidityPeriod><cbc:DurationMeasure unitCode="DAY">76</cbc:DurationMeasure></cac:TenderValidityPeriod><cac:AppealTerms><cac:PresentationPeriod><cbc:Description languageID="SWE">Enligt upphandlingdokumen</cbc:Description></cac:PresentationPeriod><cac:AppealInformationParty><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0001</cbc:ID></cac:PartyIdentification></cac:AppealInformationParty><cac:AppealReceiverParty><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0002</cbc:ID></cac:PartyIdentification></cac:AppealReceiverParty></cac:AppealTerms><cac:Language><cbc:ID>SWE</cbc:ID></cac:Language><cac:PostAwardProcess><cbc:ElectronicOrderUsageIndicator>true</cbc:ElectronicOrderUsageIndicator><cbc:ElectronicPaymentUsageIndicator>true</cbc:ElectronicPaymentUsageIndicator></cac:PostAwardProcess></cac:TenderingTerms><cac:TenderingProcess><cbc:SubmissionMethodCode listName="esubmission">required</cbc:SubmissionMethodCode><cbc:GovernmentAgreementConstraintIndicator>false</cbc:GovernmentAgreementConstraintIndicator><cac:TenderSubmissionDeadlinePeriod><cbc:EndDate>2026-08-27+00:00</cbc:EndDate><cbc:EndTime>21:59:59+00:00</cbc:EndTime></cac:TenderSubmissionDeadlinePeriod><cac:AdditionalInformationRequestPeriod><cbc:EndDate>2026-08-16+00:00</cbc:EndDate><cbc:EndTime>22:00:00+00:00</cbc:EndTime></cac:AdditionalInformationRequestPeriod><cac:OpenTenderEvent><cbc:OccurrenceDate>2026-08-27+00:00</cbc:OccurrenceDate><cbc:OccurrenceTime>22:00:00+00:00</cbc:OccurrenceTime><cac:OccurenceLocation><cbc:Description languageID="SWE">Förbo HK</cbc:Description></cac:OccurenceLocation></cac:OpenTenderEvent><cac:AuctionTerms><cbc:AuctionConstraintIndicator>false</cbc:AuctionConstraintIndicator></cac:AuctionTerms><cac:FrameworkAgreement><cbc:MaximumOperatorQuantity>100</cbc:MaximumOperatorQuantity><cbc:Justification languageID="SWE">Kontrakt</cbc:Justification></cac:FrameworkAgreement><cac:ContractingSystem><cbc:ContractingSystemTypeCode listName="dps-usage">none</cbc:ContractingSystemTypeCode></cac:ContractingSystem><cac:ContractingSystem><cbc:ContractingSystemTypeCode listName="framework-agreement">fa-wo-rc</cbc:ContractingSystemTypeCode></cac:ContractingSystem></cac:TenderingProcess><cac:ProcurementProject><cbc:ID>26/8</cbc:ID><cbc:Name languageID="SWE">Extern kundtjänst Förbo</cbc:Name><cbc:Description languageID="SWE">Upphandling av tjänst för bemanning av kundtjänst och kundservice. 

Avtalet omfattar uppdrag att som kundtjänst hantera Förbos växel med service i ärenden och frågor som handlar om uthyrning, serviceanmälningar och andra typer av bostadsfrågor.  

Uppdraget består i att hantera inkommande ärenden från Förbos hyresgäster. Ärendena innefattar hyresfrågor, serviceanmälningar samt växelsamtal.</cbc:Description><cbc:ProcurementTypeCode listName="contract-nature">services</cbc:ProcurementTypeCode><cac:ProcurementAdditionalType><cbc:ProcurementTypeCode listName="social-objective">work-cond</cbc:ProcurementTypeCode></cac:ProcurementAdditionalType><cac:ProcurementAdditionalType><cbc:ProcurementTypeCode listName="strategic-procurement">soc-obj</cbc:ProcurementTypeCode><cbc:ProcurementType languageID="SWE">Enligt FFU</cbc:ProcurementType></cac:ProcurementAdditionalType><cac:RequestedTenderTotal><cbc:EstimatedOverallContractAmount currencyID="SEK">8000000</cbc:EstimatedOverallContractAmount></cac:RequestedTenderTotal><cac:MainCommodityClassification><cbc:ItemClassificationCode listName="cpv">64200000</cbc:ItemClassificationCode></cac:MainCommodityClassification><cac:AdditionalCommodityClassification><cbc:ItemClassificationCode listName="cpv">64214200</cbc:ItemClassificationCode></cac:AdditionalCommodityClassification><cac:AdditionalCommodityClassification><cbc:ItemClassificationCode listName="cpv">79990000</cbc:ItemClassificationCode></cac:AdditionalCommodityClassification><cac:AdditionalCommodityClassification><cbc:ItemClassificationCode listName="cpv">79996000</cbc:ItemClassificationCode></cac:AdditionalCommodityClassification><cac:RealizedLocation><cac:Address><cbc:CountrySubentityCode listName="nuts">SE232</cbc:CountrySubentityCode><cac:Country><cbc:IdentificationCode listName="country">SWE</cbc:IdentificationCode></cac:Country></cac:Address></cac:RealizedLocation><cac:PlannedPeriod><cbc:StartDate>2027-01-15Z</cbc:StartDate><cbc:EndDate>2034-01-15Z</cbc:EndDate></cac:PlannedPeriod></cac:ProcurementProject></cac:ProcurementProjectLot></ContractNotice>