391767-2026 - Competition
Spain – Computer-related management services – Servicios de Atención a Personas Usuarias convergentes 2027
OJ S 109/2026 09/06/2026
Contract or concession notice – standard regime
Services
1. Buyer
1.1.
Buyer
Official nameEJIE, S.A. - Sociedad Informática del Gobierno Vasco - EJIE-Sociedad Informática del Gobierno Vasco
EmailContratacionEJIE@ejie.eus
Legal type of the buyerRegional authority
Activity of the contracting authorityGeneral public services
2. Procedure
2.1.
Procedure
TitleServicios de Atención a Personas Usuarias convergentes 2027
DescriptionServicios de Atención a Personas Usuarias convergentes 2027
Procedure identifierebe9c7aa-5e86-4d5d-98cd-f2bcaae5fa85
Internal identifierEJIE-2026-068
Type of procedureOpen
The procedure is acceleratedno
Main features of the procedureAbierto
2.1.1.
Purpose
Main nature of the contractServices
Main classification (cpv): 72510000 Computer-related management services
Additional classification (cpv): 79342320 Customer-care services
2.1.2.
Place of performance
Country subdivision (NUTS)Araba/Álava (ES211)
CountrySpain
2.1.3.
Value
Estimated value excluding VAT29 562 328,00 EUR
2.1.4.
General information
Legal basis
Directive 2014/24/EU
2.1.5.
Terms of procurement
Terms of submission
Maximum number of lots for which one tenderer can submit tenders4
The tenderer must submit tenders for all lots
Terms of contract
Maximum number of lots for which contracts can be awarded to one tenderer4
2.1.6.
Grounds for exclusion
Sources of grounds for exclusionNotice
Analogous situation like bankruptcy, insolvency or arrangement with creditors under national lawSituación análoga a la quiebra con arreglo al Derecho nacional
BankruptcyQuiebra
CorruptionCorrupción
Arrangement with creditorsConvenio con los acreedores
Participation in a criminal organisationParticipación en una organización delictiva
Agreements with other economic operators aimed at distorting competitionAcuerdos con otros operadores económicos destinados a falsear la competencia
Breaching of obligations in the fields of environmental lawIncumplimiento de obligaciones en materia de Derecho medioambiental
Money laundering or terrorist financingBlanqueo de capitales o financiación del terrorismo
FraudFraude
Child labour and including other forms of trafficking in human beingsTrabajo infantil y otras formas de trata de seres humanos
InsolvencyInsolvencia
Breaching of obligations in the fields of labour lawIncumplimiento de obligaciones en materia de Derecho laboral
Assets being administered by liquidatorActivos que están siendo administrados por un liquidador
Misrepresentation, withheld information, unable to provide required documents or obtained confidential information of this procedureQue haya incurrido en falsas declaraciones, le haya ocultado información, no esté en condiciones de facilitar los documentos necesarios y haya obtenido información confidencial sobre este procedimiento
Breaching of obligations set under purely national exclusion groundsIncumplimiento de las obligaciones establecidas en los motivos de exclusión puramente nacionales
Conflict of interest due to its participation in the procurement procedureConflicto de intereses debido a su participación en el procedimiento de contratación
Direct or indirect involvement in the preparation of this procurement procedureParticipación, directa o indirecta, en la preparación del presente procedimiento de contratación
Grave professional misconductMala conducta profesional grave
Early termination, damages, or other comparable sanctionsRescisión anticipada, imposición de daños y perjuicios u otras sanciones comparables
Breaching of obligations in the fields of social lawIncumplimiento de obligaciones en materia de Derecho social
Breaching obligation relating to payment of social security contributionsIncumplimiento de la obligación relacionada con el pago de las contribuciones a la seguridad social
Business activities are suspendedLas actividades empresariales han sido suspendidas
Breaching obligation relating to payment of taxesIncumplimiento de la obligación relacionada con el pago de impuestos
Terrorist offences or offences linked to terrorist activitiesDelitos de terrorismo o delitos ligados a las actividades terroristas
Offence concerning its professional conduct in the domain of defence procurementDelito relacionado con su conducta profesional en el ámbito de la contratación de defensa
Lack of reliability to exclude risks to the security of the countryFalta de fiabilidad para excluir riesgos para la seguridad del país
5. Lot
5.1.
LotLOT-0001
TitleLOTE 1
Description¿Servicios¿de Atención a Personas Usuarias¿en¿ámbito¿RCGV y Convergentes¿no¿incluidos¿en los lotes posteriores,¿y¿servicios críticos ADI, GIG y DINAMIZA
Internal identifier63478
5.1.1.
Purpose
Main nature of the contractServices
Main classification (cpv): 79342320 Customer-care services
5.1.2.
Place of performance
Country subdivision (NUTS)Araba/Álava (ES211)
CountrySpain
5.1.3.
Estimated duration
Duration24 Months
5.1.4.
Renewal
Maximum renewals2
Other information about renewals2 prórrogas de hasta 12 meses cada una
5.1.5.
Value
Estimated value excluding VAT8 174 336,00 EUR
5.1.6.
General information
Reserved participation
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA)no
5.1.9.
Selection criteria
Sources of selection criteriaNotice
CriterionProfessional risk indemnity insurance
Description of selection criterionSeguro de indemnización por riesgos profesionales

CriterionReferences on specified services
Description of selection criterionReferencias sobre servicios específicos

CriterionRelevant educational and professional qualifications
Description of selection criterionTitulaciones educativas y profesionales relevantes

CriterionTechnicians or technical bodies for quality control
Description of selection criterionTécnicos o entidades técnicas para el control de calidad
5.1.10.
Award criteria
Criterion
TypeCost
DescriptionCriterios de valoración mediante juicios de valor
Category of award weight criterionWeight (points, exact)
Award criterion number49
Criterion
TypeCost
DescriptionCriterios Objetivos
Category of award weight criterionWeight (points, exact)
Award criterion number51
5.1.11.
Procurement documents
Address of the procurement documentshttps://www.contratacion.euskadi.eus
5.1.12.
Terms of procurement
Terms of submission
Electronic submissionRequired
Address for submissionhttps://www.contratacion.euskadi.eus/KPELicitacion
Languages in which tenders or requests to participate may be submittedSpanishBasque
Electronic catalogueNot allowed
VariantsNot allowed
Deadline for receipt of tenders09/07/2026 13:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid3 Months
Information about public opening
Opening date17/08/2026 10:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Additional informationApertura de plicas Fórmulas
Terms of contract
The execution of the contract must be performed within the framework of sheltered employment programmesNo
Electronic invoicingRequired
Electronic ordering will be usedyes
Electronic payment will be usedyes
5.1.15.
Techniques
Framework agreement
No framework agreement
Information about the dynamic purchasing system
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisationÓrgano Administrativo de Recursos Contractuales
Information about review deadlines: El recurso deberá interponerse en el OARC de la CAE en el plazo de 15 días hábiles / 10 días naturales a partir de aquel en el que se emita la notificación del acto impugnado
Organisation providing additional information about the procurement procedureEJIE, S.A. - Sociedad Informática del Gobierno Vasco - EJIE-Sociedad Informática del Gobierno Vasco
5.1.
LotLOT-0002
TitleLOTE 2
Description¿Servicios¿de Atención a Personas Usuarias en¿ámbito Justizia
Internal identifier63479
5.1.1.
Purpose
Main nature of the contractServices
Main classification (cpv): 79342320 Customer-care services
5.1.2.
Place of performance
Country subdivision (NUTS)Araba/Álava (ES211)
CountrySpain
5.1.3.
Estimated duration
Duration24 Months
5.1.4.
Renewal
Maximum renewals2
Other information about renewals2 prórrogas de hasta 12 meses cada una
5.1.5.
Value
Estimated value excluding VAT6 440 560,00 EUR
5.1.6.
General information
Reserved participation
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA)no
5.1.9.
Selection criteria
Sources of selection criteriaNotice
CriterionProfessional risk indemnity insurance
Description of selection criterionSeguro de indemnización por riesgos profesionales

CriterionReferences on specified services
Description of selection criterionReferencias sobre servicios específicos

CriterionRelevant educational and professional qualifications
Description of selection criterionTitulaciones educativas y profesionales relevantes

CriterionTechnicians or technical bodies for quality control
Description of selection criterionTécnicos o entidades técnicas para el control de calidad
5.1.10.
Award criteria
Criterion
TypeCost
DescriptionCriterios de valoración mediante juicios de valor
Category of award weight criterionWeight (points, exact)
Award criterion number49
Criterion
TypeCost
DescriptionCriterios Objetivos
Category of award weight criterionWeight (points, exact)
Award criterion number51
5.1.11.
Procurement documents
Address of the procurement documentshttps://www.contratacion.euskadi.eus
5.1.12.
Terms of procurement
Terms of submission
Electronic submissionRequired
Address for submissionhttps://www.contratacion.euskadi.eus/KPELicitacion
Languages in which tenders or requests to participate may be submittedSpanishBasque
Electronic catalogueNot allowed
VariantsNot allowed
Deadline for receipt of tenders09/07/2026 13:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid3 Months
Information about public opening
Opening date17/08/2026 10:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Additional informationApertura de plicas Fórmulas
Terms of contract
The execution of the contract must be performed within the framework of sheltered employment programmesNo
Electronic invoicingRequired
Electronic ordering will be usedyes
Electronic payment will be usedyes
5.1.15.
Techniques
Framework agreement
No framework agreement
Information about the dynamic purchasing system
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisationÓrgano Administrativo de Recursos Contractuales
Information about review deadlines: El recurso deberá interponerse en el OARC de la CAE en el plazo de 15 días hábiles / 10 días naturales a partir de aquel en el que se emita la notificación del acto impugnado
Organisation providing additional information about the procurement procedureEJIE, S.A. - Sociedad Informática del Gobierno Vasco - EJIE-Sociedad Informática del Gobierno Vasco
5.1.
LotLOT-0003
TitleLOTE 3
Description¿Servicios¿de Atención a Personas Usuarias en¿ámbito¿de la¿Ciudadanía¿
Internal identifier63480
5.1.1.
Purpose
Main nature of the contractServices
Main classification (cpv): 79342320 Customer-care services
5.1.2.
Place of performance
Country subdivision (NUTS)Araba/Álava (ES211)
CountrySpain
5.1.3.
Estimated duration
Duration24 Months
5.1.4.
Renewal
Maximum renewals2
Other information about renewals2 prórrogas de hasta 12 meses cada una
5.1.5.
Value
Estimated value excluding VAT12 384 080,00 EUR
5.1.6.
General information
Reserved participation
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA)no
5.1.9.
Selection criteria
Sources of selection criteriaNotice
CriterionProfessional risk indemnity insurance
Description of selection criterionSeguro de indemnización por riesgos profesionales

CriterionReferences on specified services
Description of selection criterionReferencias sobre servicios específicos

CriterionRelevant educational and professional qualifications
Description of selection criterionTitulaciones educativas y profesionales relevantes

CriterionTechnicians or technical bodies for quality control
Description of selection criterionTécnicos o entidades técnicas para el control de calidad
5.1.10.
Award criteria
Criterion
TypeCost
DescriptionCriterios de valoración mediante juicios de valor
Category of award weight criterionWeight (points, exact)
Award criterion number49
Criterion
TypeCost
DescriptionCriterios Objetivos
Category of award weight criterionWeight (points, exact)
Award criterion number51
5.1.11.
Procurement documents
Address of the procurement documentshttps://www.contratacion.euskadi.eus
5.1.12.
Terms of procurement
Terms of submission
Electronic submissionRequired
Address for submissionhttps://www.contratacion.euskadi.eus/KPELicitacion
Languages in which tenders or requests to participate may be submittedSpanishBasque
Electronic catalogueNot allowed
VariantsNot allowed
Deadline for receipt of tenders09/07/2026 13:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid3 Months
Information about public opening
Opening date17/08/2026 10:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Additional informationApertura de plicas Fórmulas
Terms of contract
The execution of the contract must be performed within the framework of sheltered employment programmesNo
Electronic invoicingRequired
Electronic ordering will be usedyes
Electronic payment will be usedyes
5.1.15.
Techniques
Framework agreement
No framework agreement
Information about the dynamic purchasing system
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisationÓrgano Administrativo de Recursos Contractuales
Information about review deadlines: El recurso deberá interponerse en el OARC de la CAE en el plazo de 15 días hábiles / 10 días naturales a partir de aquel en el que se emita la notificación del acto impugnado
Organisation providing additional information about the procurement procedureEJIE, S.A. - Sociedad Informática del Gobierno Vasco - EJIE-Sociedad Informática del Gobierno Vasco
5.1.
LotLOT-0004
TitleLOTE 4
DescriptionServicio de Accesos y Seguridad de Usuarios
Internal identifier63481
5.1.1.
Purpose
Main nature of the contractServices
Main classification (cpv): 72510000 Computer-related management services
5.1.2.
Place of performance
Country subdivision (NUTS)Araba/Álava (ES211)
CountrySpain
5.1.3.
Estimated duration
Duration24 Months
5.1.4.
Renewal
Maximum renewals2
Other information about renewals2 prórrogas de hasta 12 meses cada una
5.1.5.
Value
Estimated value excluding VAT2 563 352,00 EUR
5.1.6.
General information
Reserved participation
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA)no
5.1.9.
Selection criteria
Sources of selection criteriaNotice
CriterionProfessional risk indemnity insurance
Description of selection criterionSeguro de indemnización por riesgos profesionales

CriterionReferences on specified services
Description of selection criterionReferencias sobre servicios específicos

CriterionRelevant educational and professional qualifications
Description of selection criterionTitulaciones educativas y profesionales relevantes

CriterionTechnicians or technical bodies for quality control
Description of selection criterionTécnicos o entidades técnicas para el control de calidad
5.1.10.
Award criteria
Criterion
TypeCost
DescriptionCriterios de valoración mediante juicios de valor
Category of award weight criterionWeight (points, exact)
Award criterion number49
Criterion
TypeCost
DescriptionCriterios Objetivos
Category of award weight criterionWeight (points, exact)
Award criterion number51
5.1.11.
Procurement documents
Address of the procurement documentshttps://www.contratacion.euskadi.eus
5.1.12.
Terms of procurement
Terms of submission
Electronic submissionRequired
Address for submissionhttps://www.contratacion.euskadi.eus/KPELicitacion
Languages in which tenders or requests to participate may be submittedSpanishBasque
Electronic catalogueNot allowed
VariantsNot allowed
Deadline for receipt of tenders09/07/2026 13:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid3 Months
Information about public opening
Opening date17/08/2026 10:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Additional informationApertura de plicas Fórmulas
Terms of contract
The execution of the contract must be performed within the framework of sheltered employment programmesNo
Electronic invoicingRequired
Electronic ordering will be usedyes
Electronic payment will be usedyes
5.1.15.
Techniques
Framework agreement
No framework agreement
Information about the dynamic purchasing system
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisationÓrgano Administrativo de Recursos Contractuales
Information about review deadlines: El recurso deberá interponerse en el OARC de la CAE en el plazo de 15 días hábiles / 10 días naturales a partir de aquel en el que se emita la notificación del acto impugnado
Organisation providing additional information about the procurement procedureEJIE, S.A. - Sociedad Informática del Gobierno Vasco - EJIE-Sociedad Informática del Gobierno Vasco
8. Organisations
8.1.
ORG-0001
Official nameÓrgano Administrativo de Recursos Contractuales
Registration number117968.0
Postal addressDonostia-San Sebastián, 1 01010 Vitoria-Gasteiz
TownVitoria-Gasteiz
Postcode01010
Country subdivision (NUTS)Araba/Álava (ES211)
CountrySpain
Emailoarc@euskadi.eus
Telephone+34 945019595
Roles of this organisation
Review organisation
8.1.
ORG-0003
Official nameEJIE, S.A. - Sociedad Informática del Gobierno Vasco - EJIE-Sociedad Informática del Gobierno Vasco
Registration numberA01022664
Postal addressMediterráneo, 14 01010 Vitoria-Gasteiz
TownVitoria-Gasteiz
Postcode01010
Country subdivision (NUTS)Araba/Álava (ES211)
CountrySpain
Contact pointEJIE, S.A.
EmailContratacionEJIE@ejie.eus
Telephone+34 945017300
Internet addresshttps://www.ejie.eus
Buyer profilehttps://www.contratacion.euskadi.eus/
Roles of this organisation
Buyer
Organisation providing additional information about the procurement procedure
Notice information
Notice identifier/versionfe9df9d5-9895-4825-b72b-5f1d4e4cf092  -  01
Form typeCompetition
Notice typeContract or concession notice – standard regime
Notice subtype16
Notice dispatch date08/06/2026 12:30:02 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially availableSpanish
Notice publication number391767-2026
OJ S issue number109/2026
Publication date09/06/2026