1. Buyer
1.1.
Buyer
Official name: Junta de Gobierno del Ayuntamiento de Santa Cruz de Tenerife
Legal type of the buyer: Local authority
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: Contrato de servicio de información y atención telefónica (SIAT) del Servicio de Atención Social del Excmo. Ayuntamiento de Santa Cruz de Tenerife
Description: Prestación del Servicio de Atención Telefónica (SIAT) del Servicio de Atención Social del Ayuntamiento de Santa Cruz de Tenerife.
Procedure identifier: 01631758-c799-4499-87fd-2965609c7060
Internal identifier: SCT2025000301
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 64200000 Telecommunications services
Additional classification (cpv): 79510000 Telephone-answering services
2.1.2.
Place of performance
Country subdivision (NUTS): Tenerife (ES709)
Country: Spain
2.1.3.
Value
Estimated value excluding VAT: 1 699 854,66 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Notice
Breaching of obligations in the fields of labour law: Serán de aplicación los motivos de exclusión previstos en el artículo 57 de la Directiva 2014/24/UE y en el artículo 71 de la LCSP.
5. Lot
5.1.
Lot: LOT-0000
Title: Contrato de servicio de información y atención telefónica (SIAT) del Servicio de Atención Social del Excmo. Ayuntamiento de Santa Cruz de Tenerife
Description: Prestación del Servicio de Atención Telefónica (SIAT) del Servicio de Atención Social del Ayuntamiento de Santa Cruz de Tenerife.
Internal identifier: SCT2025000301
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 64200000 Telecommunications services
Additional classification (cpv): 79510000 Telephone-answering services
5.1.2.
Place of performance
Country subdivision (NUTS): Tenerife (ES709)
Country: Spain
5.1.3.
Estimated duration
Duration: 3 Years
5.1.4.
Renewal
Maximum renewals: 1
Other information about renewals: De conformidad con la cláusula 10.1 del PCAP, El contrato tendrá un plazo máximo de ejecución de TRES (3) años, a contar desde el día que se estipule en el contrato. Dicho plazo podrá prorrogarse por DOS (2) años más.
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
5.1.9.
Selection criteria
Sources of selection criteria: Notice
Criterion: Enrolment in a relevant professional register
Description of selection criterion: Estar prerregistrado en el ROLECE, y declarar que no ha habido modificaciones en los datos registrados
Criterion: Other economic or financial requirements
Description of selection criterion: Otros
5.1.10.
Award criteria
Criterion:
Type: Quality
Description: Mejoras.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 15
Criterion:
Type: Price
Description: Oferta económica.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 40
Criterion:
Type: Quality
Description: Proyecto técnico.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 45
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Spanish
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 09/07/2026 23:59:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 4 Months
Information about public opening:
Opening date: 10/07/2026 09:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Place: A través de medios telemáticos
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: Condición especial de ejecución del contrato de carácter social relativa al empleo, 25.a PCAP.
Electronic invoicing: Allowed
Electronic ordering will be used: no
Electronic payment will be used: yes
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Junta de Gobierno del Ayuntamiento de Santa Cruz de Tenerife - Tribunal Administrativo de Contratos Públicos de la Comunidad Autónoma de Canarias
Information about review deadlines: El plazo de presentación del recurso especial en materia de contratación se computará de conformidad con el artículo 50 LCSP.
Organisation providing more information on the review procedures: Junta de Gobierno del Ayuntamiento de Santa Cruz de Tenerife - Tribunal Administrativo de Contratos Públicos de la Comunidad Autónoma de Canarias
8. Organisations
8.1.
ORG-0001
Official name: Junta de Gobierno del Ayuntamiento de Santa Cruz de Tenerife
Registration number: 11021080145868
Registration number: P3803800F
Town: Santa Cruz de Tenerife
Postcode: 38004
Country subdivision (NUTS): Tenerife (ES709)
Country: Spain
Contact point: Junta de Gobierno del Ayuntamiento de Santa Cruz de Tenerife
Telephone: +34 922606010
Other contact points:
Official name: Tribunal Administrativo de Contratos Públicos de la Comunidad Autónoma de Canarias
Town: Santa Cruz de Tenerife
Postcode: 38071
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
Telephone: +34 922951375
Other contact points:
Official name: Tribunal Administrativo de Contratos Públicos de la Comunidad Autónoma de Canarias
Town: Santa Cruz de Tenerife
Postcode: 38071
Country subdivision (NUTS): Tenerife (ES709)
Country: Spain
Roles of this organisation:
Buyer
Review organisation
Organisation providing more information on the review procedures
Notice identifier/version: 16d1f3a4-2f23-4ec0-9ab8-0e9eb5083ffa - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 09/06/2026 11:52:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: Spanish
Notice publication number: 396032-2026
OJ S issue number: 110/2026
Publication date: 10/06/2026