E3 www.westerncare.com ORG-0001 Western Care Association John Moore Road Castlebar F23H726 IE042 IRL 0872889232 tcrowley@westerncare.com ORG-0002 The High Court of Ireland Four Courts, Inns Quay, Dublin 7 The High Court of Ireland Dublin D07 WDX8 IE061 IRL The High Court of Ireland +353 1 8886000 HighCourtCentralOffice@courts.ie ORG-0003 European Dynamics S.A. European Dynamics S.A. Athens 15125 EL301 GRC 002024901000 +30 2108094500 eproc-esender@eurodyn.com 00396662-2026110/20262026-06-10+02:00 2.3 eforms-sdk-1.13 12631183-44d8-460b-b27d-eb43f9f2b1ed 588f9e60-44ee-404d-aa29-6645c6adfb28 2026-06-09+01:00 09:18:58+01:00 01 other cn-standard ENG www.westerncare.com body-pl health ORG-0001 ted-esen ORG-0003 epo-procurement-document open false Service User/Service Delivery Database for Western Care Association The Organisation seeks to procure a modern, secure, cloud-based Service User Database System to support service delivery, governance, safeguarding, and regulatory compliance. The purpose of this Request for Tender is to appoint a suitably qualified and experienced contractor to design, configure, implement, migrate and support a Service User Database to support service delivery, built on the Microsoft Dynamics 365 / Power Platform. • Modernisation and Transformation: Implement a modern, cloud ready Solution that replaces Western Care’s existing system and significantly improves upon it. Tenderers are expected to leverage contemporary digital tools and approaches to deliver a user friendly, mobile enabled Solution that supports automation, flexibility, and future innovation. The Solution should maximise the potential of modern platforms to improve how staff work across settings, including effective use on mobile devices. • Integrated Operations: Provide Western Care staff with a single, integrated view of each service user, consolidating relevant information to support joined up working, holistic care, and informed decision making. • Collaboration and Communication: Enable improved collaboration by ensuring the Solution works effectively alongside Western Care’s existing communication and productivity tools. This should support coordinated working, task management, and access to relevant organisational guidance and information at the point of work, through familiar collaboration environments. • Security and Data Protection: Ensure the Solution meets high standards of security, data protection, and GDPR compliance, safeguarding sensitive personal data while strengthening Western Care’s ability to govern, audit, and report on information in line with legal and regulatory obligations. services 51000 72212600 72212610 72320000 72321000 79400000 IE061 IRL LOT-0001 false no-eu-funds not-allowed ENG ENG https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8352538 non-restricted-document https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8352538 epo-procurement-document not-allowed ORG-0001 https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8352538 ORG-0001 ORG-0001 180 ORG-0002 ORG-0002 ENG required 2026-07-12+01:00 12:00:00+01:00 2026-06-26+01:00 12:00:00+01:00 false none none 0 Service User/Service Delivery Database for Western Care Association The Organisation seeks to procure a modern, secure, cloud-based Service User Database System to support service delivery, governance, safeguarding, and regulatory compliance. The purpose of this Request for Tender is to appoint a suitably qualified and experienced contractor to design, configure, implement, migrate and support a Service User Database to support service delivery, built on the Microsoft Dynamics 365 / Power Platform. • Modernisation and Transformation: Implement a modern, cloud ready Solution that replaces Western Care’s existing system and significantly improves upon it. Tenderers are expected to leverage contemporary digital tools and approaches to deliver a user friendly, mobile enabled Solution that supports automation, flexibility, and future innovation. The Solution should maximise the potential of modern platforms to improve how staff work across settings, including effective use on mobile devices. • Integrated Operations: Provide Western Care staff with a single, integrated view of each service user, consolidating relevant information to support joined up working, holistic care, and informed decision making. • Collaboration and Communication: Enable improved collaboration by ensuring the Solution works effectively alongside Western Care’s existing communication and productivity tools. This should support coordinated working, task management, and access to relevant organisational guidance and information at the point of work, through familiar collaboration environments. • Security and Data Protection: Ensure the Solution meets high standards of security, data protection, and GDPR compliance, safeguarding sensitive personal data while strengthening Western Care’s ability to govern, audit, and report on information in line with legal and regulatory obligations. services true none 51000 72212600 72212610 72320000 72321000 79400000 IE061 IRL 24