403426-2026 - Competition
Spain – Medical software package – Contratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.
OJ S 112/2026 12/06/2026
Contract or concession notice – standard regime
Supplies
1. Buyer
1.1.
Buyer
Official nameDirección General de Gestión Económica, Contratación e Infraestructuras de la Conselleria de Sanidad
Emailscontratacion_san@gva.es
Legal type of the buyerRegional authority
Activity of the contracting authorityHealth
2. Procedure
2.1.
Procedure
TitleContratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.
DescriptionContratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.
Procedure identifiere2fa6e19-1e01-4412-8a72-6f7d3648c9d1
Internal identifier59/2026 BIS
Type of procedureOpen
The procedure is acceleratedno
2.1.1.
Purpose
Main nature of the contractSupplies
Main classification (cpv): 48180000 Medical software package
Additional classification (cpv): 72200000 Software programming and consultancy services, 72212900 Miscellaneous software development services and computer systems, 72240000 Systems analysis and programming services, 72610000 Computer support services, 72611000 Technical computer support services
2.1.2.
Place of performance
Country subdivision (NUTS)Valencia / València (ES523)
CountrySpain
2.1.3.
Value
Estimated value excluding VAT18 369 013,25 EUR
2.1.4.
General information
Legal basis
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusionNotice
Arrangement with creditorsAsí como todos los establecidos.
5. Lot
5.1.
LotLOT-0000
TitleContratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.
DescriptionContratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.
Internal identifier59/2026 BIS
5.1.1.
Purpose
Main nature of the contractSupplies
Main classification (cpv): 48180000 Medical software package
Additional classification (cpv): 72200000 Software programming and consultancy services, 72212900 Miscellaneous software development services and computer systems, 72240000 Systems analysis and programming services, 72610000 Computer support services, 72611000 Technical computer support services
5.1.2.
Place of performance
Country subdivision (NUTS)Valencia / València (ES523)
CountrySpain
5.1.3.
Estimated duration
Duration36 Months
5.1.6.
General information
Reserved participation
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA)yes
5.1.7.
Strategic procurement
Aim of strategic procurementNo strategic procurement
5.1.9.
Selection criteria
Sources of selection criteriaNotice
CriterionGeneral yearly turnover
Description of selection criterionCifra anual de negocio

CriterionReferences on specified deliveries
Description of selection criterionTrabajos realizados
5.1.10.
Award criteria
Criterion
TypePrice
Description2.1 Precio.
Category of award weight criterionWeight (points, exact)
Award criterion number48
Criterion
TypeQuality
Description2.2 Mayor aportación de un equipo experto.
Category of award weight criterionWeight (points, exact)
Award criterion number12
Criterion
TypeQuality
Description2.3 Mejora de los criterios de los ANS de calidad del producto.
Category of award weight criterionWeight (points, exact)
Award criterion number8
Criterion
TypeQuality
Description1.1.1 Solución propuesta.
Category of award weight criterionWeight (points, exact)
Award criterion number13
Criterion
TypeQuality
Description1.1.2 Plan de puesta en marcha y devolución del servicio.
Category of award weight criterionWeight (points, exact)
Award criterion number3
Criterion
TypeQuality
Description1.1.3 Plan de prestación regular del servicio.
Category of award weight criterionWeight (points, exact)
Award criterion number6
Criterion
TypeQuality
Description1.1.4 Plan de calidad.
Category of award weight criterionWeight (points, exact)
Award criterion number7
Criterion
TypeQuality
Description1.2 Experiencia tecnológica del Equipo.
Category of award weight criterionWeight (points, exact)
Award criterion number3
5.1.12.
Terms of procurement
Terms of submission
Electronic submissionRequired
Address for submissionhttps://contrataciondelestado.es/wps/poc?uri=deeplink:detalle_licitacion&idEvl=%2BQAVhlPRstFQFSeKCRun4Q%3D%3D
Languages in which tenders or requests to participate may be submittedSpanish
Electronic catalogueNot allowed
Deadline for receipt of tenders13/07/2026 23:59:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid2 Months
Information about public opening
Opening date14/07/2026 12:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
PlaceConsellería Sanidad - Sala de reuniones 6ª planta
Opening date03/08/2026 11:30:00 (UTC+02:00) Eastern European Time, Central European Summer Time
PlaceConsellería Sanidad - Sala de reuniones 6ª planta
Opening date20/07/2026 12:30:00 (UTC+02:00) Eastern European Time, Central European Summer Time
PlaceConsellería Sanidad - Sala de reuniones 6ª planta
Terms of contract
The execution of the contract must be performed within the framework of sheltered employment programmesNo
Conditions relating to the performance of the contractPara contratación nueva, si la empresa cuenta con una representación desequilibrada de mujeres en el equipo adscrito a la ejecución del contrato, deberá realizar, durante todo el plazo de ejecución, al menos una nueva contratación de mujer o transformar al menos una contratación temporal en indefinida. Es plantilla desequilibrada aquella con una representación de mujeres inferior al 40%..
Electronic invoicingAllowed
Electronic ordering will be usedno
Electronic payment will be usedno
5.1.15.
Techniques
Framework agreement
No framework agreement
Information about the dynamic purchasing system
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisationDirección General de Gestión Económica, Contratación e Infraestructuras de la Conselleria de Sanidad - Tribunal Administrativo Central de Recursos Contractuales
Information about review deadlines: El plazo regulado en el artículo 50 de la LCSP en relación con el articulo 58 del RDL 36/2020
Organisation providing more information on the review proceduresDirección General de Gestión Económica, Contratación e Infraestructuras de la Conselleria de Sanidad - Tribunal Administrativo Central de Recursos Contractuales
8. Organisations
8.1.
ORG-0001
Official nameDirección General de Gestión Económica, Contratación e Infraestructuras de la Conselleria de Sanidad
Registration number20897030133463
Registration numberS4611001A
TownValencia
Postcode46010
Country subdivision (NUTS)Valencia / València (ES523)
CountrySpain
Contact pointDirección General de Gestión Económica, Contratación e Infraestructuras de la Conselleria de Sanidad
Emailscontratacion_san@gva.es
Telephone+34 961928460
Buyer profilehttps://contrataciondelestado.es/wps/poc?uri=deeplink:perfilContratante&idBp=PBe5ymaHqBgQK2TEfXGy%2BA%3D%3D
Other contact points
Official nameTribunal Administrativo Central de Recursos Contractuales
TownMadrid
Postcode28020
Country subdivision (NUTS)Madrid (ES300)
CountrySpain
Other contact points
Official nameTribunal Administrativo Central de Recursos Contractuales
TownMadrid
Postcode28020
Country subdivision (NUTS)Madrid (ES300)
CountrySpain
Roles of this organisation
Buyer
Review organisation
Organisation providing more information on the review procedures
Notice information
Notice identifier/versiondc5a7c0c-117c-4b1b-bc7a-1c6b2c9d11fa  -  01
Form typeCompetition
Notice typeContract or concession notice – standard regime
Notice subtype16
Notice dispatch date11/06/2026 14:09:12 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially availableSpanish
Notice publication number403426-2026
OJ S issue number112/2026
Publication date12/06/2026