1. Buyer
1.1.
Buyer
Official name: Banco de Portugal
Legal type of the buyer: Body governed by public law
Activity of the contracting authority: Economic affairs
2. Procedure
2.1.
Procedure
Title: Aquisição de serviços de atendimento
Description: Aquisição de serviços de atendimento
Procedure identifier: 30db266c-abdb-4206-9a84-87aacd52b942
Internal identifier: OA009926
Type of procedure: Restricted
The procedure is accelerated: no
Main features of the procedure: Conforme o previsto nas peças do procedimento.
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342320 Customer-care services
2.1.2.
Place of performance
Town: Castelo Branco
Country subdivision (NUTS): Beira Baixa (PT16H)
Country: Portugal
2.1.3.
Value
Estimated value excluding VAT: 757 945,15 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document, European Single Procurement Document (ESPD)
5. Lot
5.1.
Lot: LOT-0000
Title: Aquisição de serviços de atendimento
Description: Aquisição de serviços de atendimento
Internal identifier: OA009926
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342320 Customer-care services
Options:
Description of the options: 12 meses, renovando-se automaticamente por iguais períodos até ao máximo de 36 meses.
5.1.2.
Place of performance
Town: Castelo Branco
Country subdivision (NUTS): Beira Baixa (PT16H)
Country: Portugal
5.1.3.
Estimated duration
Duration: 12 Months
5.1.4.
Renewal
Maximum renewals: 2
5.1.5.
Value
Estimated value excluding VAT: 757 945,15 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given: Not required
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
This procurement is also suitable for small and medium-sized enterprises (SMEs): yes
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.10.
Award criteria
Criterion:
Type: Price
Name: Outros
Description: Preço
5.1.11.
Procurement documents
Languages in which the procurement documents are officially available: Portuguese
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Portuguese
Electronic catalogue: Allowed
Advanced or qualified electronic signature or seal (as defined in Regulation (EU) No 910/2014) is required
Variants: Not allowed
Description of the financial guarantee: Garantia bancária, seguro caução ou caução mediante depósito
Deadline for receipt of tenders: 02/07/2026 17:00:59 (UTC+00:00) Western European Time, GMT
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: As previstas nas peças do procedimento.
Electronic invoicing: Allowed
Electronic ordering will be used: no
Electronic payment will be used: yes
Financial arrangement: Conforme o previsto nas peças do procedimento.
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Banco de Portugal
Information about review deadlines: Conforme previsto nas peças do procedimento.
8. Organisations
8.1.
ORG-0001
Official name: Banco de Portugal
Registration number: 500792771
Postal address: Rua Francisco Ribeiro, 2
Town: Lisboa
Postcode: 1150-165
Country subdivision (NUTS): Área Metropolitana de Lisboa (PT170)
Country: Portugal
Telephone: 213130000
Fax: 213128124
Roles of this organisation:
Buyer
Review organisation
8.1.
ORG-0002
Official name: Imprensa Nacional-Casa da Moeda, S. A. (INCM)
Registration number: 500792887
Department: Unidade do Diário da República
Postal address: Avenida António José de Almeida
Town: Lisboa
Postcode: 1000-042
Country subdivision (NUTS): Área Metropolitana de Lisboa (PT170)
Country: Portugal
Contact point: Ponto de contacto
Telephone: +351 217810870
Fax: +351 213945716
Roles of this organisation:
TED eSender
10. Change
10.1.
Change
Section identifier: PROCEDURE
Description of changes: Prorrogação do prazo de apresentação de candidaturas.
Notice identifier/version: a36db0d9-7fd6-46c8-ad72-e0b3f245cd99 - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 19/06/2026 13:12:40 (UTC+01:00) Central European Time, Western European Summer Time
Languages in which this notice is officially available: Portuguese
Notice publication number: 426650-2026
OJ S issue number: 118/2026
Publication date: 22/06/2026