1. Buyer
1.1.
Buyer
Official name: ENPAB - Ente Nazionale di Previdenza e Assistenza a favore dei Biologi
Legal type of the buyer: Body governed by public law
Activity of the contracting authority: Social protection
2. Procedure
2.1.
Procedure
Title: PROCEDURA APERTA TELEMATICA EX ART. 71 DEL D. LGS. 36/2023 PER LAFFIDAMENTO DEL SERVIZIO DI CONTACT CENTER INBOUND MULTICANALE E BACK OFFICE IN FAVORE DI ENPAB
Description: PROCEDURA APERTA TELEMATICA EX ART. 71 DEL D. LGS. 36/2023 PER LAFFIDAMENTO DEL SERVIZIO DI CONTACT CENTER INBOUND MULTICANALE E BACK OFFICE IN FAVORE DI ENPAB
Procedure identifier: c299956f-d6a4-4b3d-8c88-8a2f9a79db7c
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79511000 Telephone operator services
2.1.2.
Place of performance
Town: Roma ROMA (RM)
Country subdivision (NUTS): Roma (ITI43)
Country: Italy
2.1.3.
Value
Estimated value excluding VAT: 743 712,00 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: European Single Procurement Document (ESPD)
5. Lot
5.1.
Lot: LOT-0001
Title: PROCEDURA APERTA TELEMATICA EX ART. 71 DEL D. LGS. 36/2023 PER LAFFIDAMENTO DEL SERVIZIO DI CONTACT CENTER INBOUND MULTICANALE E BACK OFFICE IN FAVORE DI ENPAB
Description: PROCEDURA APERTA TELEMATICA EX ART. 71 DEL D. LGS. 36/2023 PER LAFFIDAMENTO DEL SERVIZIO DI CONTACT CENTER INBOUND MULTICANALE E BACK OFFICE IN FAVORE DI ENPAB
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79511000 Telephone operator services
Options:
Description of the options: Proroga eventuale di 12 mesi - quinto d'obbligo
5.1.2.
Place of performance
Town: Roma ROMA (RM)
Country subdivision (NUTS): Roma (ITI43)
Country: Italy
5.1.3.
Estimated duration
Start date: 01/01/2027
Duration end date: 31/12/2030
5.1.5.
Value
Estimated value excluding VAT: 743 712,00 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
5.1.9.
Selection criteria
Sources of selection criteria: European Single Procurement Document (ESPD)
5.1.10.
Award criteria
Criterion:
Type: Quality
Description: offerta tecnica
Category of award weight criterion: Weight (percentage, exact)
Award criterion number: 80
Category of award threshold criterion: Minimum score
Award criterion number: 45
Criterion:
Type: Price
Description: offerta economica
Category of award weight criterion: Weight (percentage, exact)
Award criterion number: 20
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Allowed
Languages in which tenders or requests to participate may be submitted: Italian
Electronic catalogue: Allowed
Variants: Not allowed
Deadline for receipt of tenders: 06/08/2026 12:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 180 Days
Information about public opening:
Opening date: 15/09/2026 10:30:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: yes
Financial arrangement: Vedi documentazione di gara
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Tribunale Amministrativo Regionale TAR LAZIO
Organisation providing additional information about the procurement procedure: ENPAB - Ente Nazionale di Previdenza e Assistenza a favore dei Biologi
Organisation providing more information on the review procedures: ENPAB - Ente Nazionale di Previdenza e Assistenza a favore dei Biologi
Organisation receiving requests to participate: ENPAB - Ente Nazionale di Previdenza e Assistenza a favore dei Biologi
8. Organisations
8.1.
ORG-0001
Official name: ENPAB - Ente Nazionale di Previdenza e Assistenza a favore dei Biologi
Registration number: 97136540586
Postal address: Via di Porta Lavernale n. 12
Town: ROMA (RM)
Postcode: 00153
Country subdivision (NUTS): Roma (ITI43)
Country: Italy
Telephone: 0645547011
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure
Organisation receiving requests to participate
Organisation providing more information on the review procedures
8.1.
ORG-0002
Official name: Tribunale Amministrativo Regionale TAR LAZIO
Registration number: 80195990587
Postal address: Via Flaminia n. 189
Town: ROMA (RM)
Postcode: 00100
Country subdivision (NUTS): Roma (ITI43)
Country: Italy
Telephone: 06328721
Roles of this organisation:
Review organisation
Notice identifier/version: cd9c4a73-7d9a-480c-86fe-29b51fad7e43 - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 30/06/2026 12:05:12 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: Italian
Notice publication number: 452489-2026
OJ S issue number: 124/2026
Publication date: 01/07/2026