See the notice on TED website
1. Buyer
1.1.
Buyer
Official name: Bordeaux Métropole
Legal type of the buyer: Body governed by public law
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: Prestations de suivi de la démarche qualité du réseau de transports urbains sur le périmètre de Bordeaux Métropole
Description: L'accord-cadre sera exécuté par l'émission de bons de commande. Chaque lot fera l'objet d'une attribution séparée. Les prestations sont réglées par des prix unitaires. Prestations de suivi de la démarche qualité du réseau de transports urbains sur le périmètre de Bordeaux Métropole LOT 1 - Enquêtes fraude et non validation LOT 2 - Enquêtes satisfaction et mobilité LOT 3 - Contrôle de la qualité du service La date de commencement des prestations est donnée à titre indicatif
Procedure identifier: 8641ec55-63b7-4e6a-969d-fd7c7a309880
Internal identifier: 2026-BM-0009
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342311 Customer satisfaction survey
Additional classification (cpv): 79342311 Customer satisfaction survey
2.1.2.
Place of performance
Postal address: Territoire de Bordeaux Métropole
Town: Bordeaux
Postcode: 33000
Country subdivision (NUTS): Gironde (FRI12)
Country: France
2.1.3.
Value
Estimated value excluding VAT: 930 000,00 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.5.
Terms of procurement
Terms of submission:
Maximum number of lots for which one tenderer can submit tenders: 3
Terms of contract:
Maximum number of lots for which contracts can be awarded to one tenderer: 3
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0001
Title: Enquêtes fraude et non validation
Description: Enquêtes fraude et non validation<br/>
Internal identifier: 01
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342311 Customer satisfaction survey
Additional classification (cpv): 79311200 Survey conduction services
5.1.2.
Place of performance
Postal address: Territoire de Bordeaux Métropole
Town: Bordeaux
Postcode: 33000
Country subdivision (NUTS): Gironde (FRI12)
Country: France
5.1.3.
Estimated duration
Start date: 01/02/2027
Duration: 48 Months
5.1.5.
Value
Estimated value excluding VAT: 300 000,00 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given: Not required
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.11.
Procurement documents
Ad hoc communication channel:
Name: AW Solutions
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: French
Electronic catalogue: Not allowed
Variants: Not allowed
Tenderers may submit more than one tender: Not allowed
Deadline for receipt of tenders: 30/09/2026 12:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 6 Months
Information about public opening:
Opening date: 30/09/2026 13:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Place: Bordeaux
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: L'exécution des prestations débute à compter de la date de notification du contrat.<br/>Aucune clause de garantie financière prévue.<br/>Le contrat prévoit le versement d'une avance, avec obligation de constituer une garantie à première demande en contrepartie.<br/>Les prix sont révisables.<br/>Le paiement des prestations se fera dans le respect du délai global de paiement applicable à l'acheteur.<br/>
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: no
5.1.15.
Techniques
Framework agreement:
Framework agreement, without reopening of competition
Maximum number of participants: 1
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Mediation organisation: CCIRA de Bordeaux
Review organisation: Tribunal administratif de Bordeaux
Organisation providing more information on the review procedures: Tribunal administratif de Bordeaux
5.1.
Lot: LOT-0002
Title: Enquêtes satisfaction et mobilité
Description: Enquêtes satisfaction et mobilité&lt;br/&gt;
Internal identifier: 02
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342311 Customer satisfaction survey
Additional classification (cpv): 79311200 Survey conduction services
5.1.2.
Place of performance
Postal address: Territoire de Bordeaux Métropole
Town: Bordeaux
Postcode: 33000
Country subdivision (NUTS): Gironde (FRI12)
Country: France
5.1.3.
Estimated duration
Start date: 01/02/2027
Duration: 48 Months
5.1.5.
Value
Estimated value excluding VAT: 300 000,00 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given: Not required
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.11.
Procurement documents
Ad hoc communication channel:
Name: AW Solutions
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: French
Electronic catalogue: Not allowed
Variants: Not allowed
Tenderers may submit more than one tender: Not allowed
Deadline for receipt of tenders: 30/09/2026 12:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 6 Months
Information about public opening:
Opening date: 30/09/2026 13:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Place: Bordeaux
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: L'exécution des prestations débute à compter de la date de notification du contrat.<br/>Aucune clause de garantie financière prévue.<br/>Le contrat prévoit le versement d'une avance, avec obligation de constituer une garantie à première demande en contrepartie.<br/>Les prix sont révisables.<br/>Le paiement des prestations se fera dans le respect du délai global de paiement applicable à l'acheteur.<br/>
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: no
5.1.15.
Techniques
Framework agreement:
Framework agreement, without reopening of competition
Maximum number of participants: 1
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Mediation organisation: CCIRA de Bordeaux
Review organisation: Tribunal administratif de Bordeaux
Organisation providing more information on the review procedures: Tribunal administratif de Bordeaux
5.1.
Lot: LOT-0003
Title: Contrôle de la qualité du service
Description: Contrôle de la qualité du service&lt;br/&gt;
Internal identifier: 03
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342311 Customer satisfaction survey
Additional classification (cpv): 79342310 Customer survey services
5.1.2.
Place of performance
Postal address: Territoire de Bordeaux Métropole
Town: Bordeaux
Postcode: 33000
Country subdivision (NUTS): Gironde (FRI12)
Country: France
5.1.3.
Estimated duration
Start date: 01/02/2027
Duration: 48 Months
5.1.5.
Value
Estimated value excluding VAT: 330 000,00 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given: Not required
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.11.
Procurement documents
Ad hoc communication channel:
Name: AW Solutions
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: French
Electronic catalogue: Not allowed
Variants: Not allowed
Tenderers may submit more than one tender: Not allowed
Deadline for receipt of tenders: 30/09/2026 12:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 6 Months
Information about public opening:
Opening date: 30/09/2026 13:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Place: Bordeaux
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: L'exécution des prestations débute à compter de la date de notification du contrat.<br/>Aucune clause de garantie financière prévue.<br/>Le contrat prévoit le versement d'une avance, avec obligation de constituer une garantie à première demande en contrepartie.<br/>Les prix sont révisables.<br/>Le paiement des prestations se fera dans le respect du délai global de paiement applicable à l'acheteur.<br/>
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: no
5.1.15.
Techniques
Framework agreement:
Framework agreement, without reopening of competition
Maximum number of participants: 1
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Mediation organisation: CCIRA de Bordeaux
Review organisation: Tribunal administratif de Bordeaux
Organisation providing more information on the review procedures: Tribunal administratif de Bordeaux
8. Organisations
8.1.
ORG-0001
Official name: Avenue-Web Systèmes
Registration number: 90919348-AAB2-858B-5C7352667DE142A9
Town: Seyssinet-Pariset
Postcode: 38170
Country subdivision (NUTS): Isère (FRK24)
Country: France
Telephone: +33480041260
Roles of this organisation:
TED eSender
8.1.
ORG-0002
Official name: Bordeaux Métropole
Registration number: 80187
Postal address: Esplanade Charles de Gaulle
Town: Bordeaux
Postcode: 33045
Country subdivision (NUTS): Gironde (FRI12)
Country: France
Contact point: CAZENAVE Thomas
Telephone: 0556998484
Roles of this organisation:
Buyer
8.1.
ORG-0003
Official name: Tribunal administratif de Bordeaux
Registration number: 9091938C-E267-55F3-269FC229F544823B
Postal address: 9 Rue Tastet Cs 21490
Town: Bordeaux
Postcode: 33063
Country subdivision (NUTS): Gironde (FRI12)
Country: France
Telephone: 0556993800
Fax: 0556243903
Roles of this organisation:
Review organisation
8.1.
ORG-0004
Official name: CCIRA de Bordeaux
Registration number: 909193B3-C84C-64E8-CD1994C617FB2C33
Postal address: Dreets Nouvelle-Aquitaine Cité administrative, 2 rue Jules Ferry
Town: Bordeaux
Postcode: 33090
Country subdivision (NUTS): Gironde (FRI12)
Country: France
Telephone: 0554689956
Roles of this organisation:
Mediation organisation
8.1.
ORG-0005
Official name: Tribunal administratif de Bordeaux
Registration number: 909193ED-0778-808D-4BB900CB5A345998
Postal address: 9 Rue Tastet Cs 21490
Town: Bordeaux
Postcode: 33063
Country subdivision (NUTS): Gironde (FRI12)
Country: France
Telephone: 0556993800
Fax: 0556243903
Roles of this organisation:
Organisation providing more information on the review procedures
Notice information
Notice identifier/version: 952f9716-10b7-4d8d-835a-34352cb8d3bf - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 23/07/2026 12:10:57 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: French
Notice publication number: 514579-2026
OJ S issue number: 141/2026
Publication date: 24/07/2026