1. Buyer
1.1.
Buyer
Official name: Gipuzkoako Urak - Gipuzkoako Urak
Legal type of the buyer: Local authority
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: Servicio de atención telefónica 24h de gipuzkoako urak
Description: Servicio de atención telefónica 24h de gipuzkoako urak
Procedure identifier: a42def2b-2a0e-4e6d-940a-21f8ade1bcaf
Internal identifier: 26924580
Type of procedure: Open
The procedure is accelerated: no
Main features of the procedure: Abierto
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79512000 Call centre
2.1.2.
Place of performance
Country subdivision (NUTS): Gipuzkoa (ES212)
Country: Spain
2.1.3.
Value
Estimated value excluding VAT: 862 432,48 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Notice
Breaching of obligations set under purely national exclusion grounds: -
5. Lot
5.1.
Lot: LOT-0001
Title: Servicio de atención telefónica 24h de gipuzkoako urak
Description: Servicio de atención telefónica 24h de gipuzkoako urak
Internal identifier: 0
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79512000 Call centre
5.1.2.
Place of performance
Country subdivision (NUTS): Gipuzkoa (ES212)
Country: Spain
5.1.3.
Estimated duration
Duration: 12 Months
5.1.4.
Renewal
Maximum renewals: 3
Other information about renewals: Dato señalado en el punto 5 de la carátula
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
5.1.9.
Selection criteria
Sources of selection criteria: Notice
Criterion: Specific average yearly turnover
Description of selection criterion: Volumen de negocios anual medio específico
Criterion: References on specified services
Description of selection criterion: Referencias sobre servicios específicos
5.1.10.
Award criteria
Criterion:
Type: Cost
Description: Criterios subjetivos
Category of award weight criterion: Weight (points, exact)
Award criterion number: 40
Criterion:
Type: Cost
Description: Criterios objetivos
Category of award weight criterion: Weight (points, exact)
Award criterion number: 60
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Basque, Spanish
Electronic catalogue: Not allowed
Variants: Not allowed
Deadline for receipt of tenders: 15/09/2026 12:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 4 Months
Information about public opening:
Opening date: 16/09/2026 11:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Additional information: APERTURA SOBRE A
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: no
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Organo Administrativo de Recursos Contractuales
Organisation providing additional information about the procurement procedure: Gipuzkoako Urak - Gipuzkoako Urak
Organisation providing more information on the review procedures: Organo Administrativo de Recursos Contractuales
8. Organisations
8.1.
ORG-0001
Official name: Organo Administrativo de Recursos Contractuales
Registration number: 122534.0
Postal address: Donostia-San Sebastián, 1 01010 Vitoria-Gasteiz
Town: Gasteiz
Postcode: 01010
Country subdivision (NUTS): Gipuzkoa (ES212)
Country: Spain
Telephone: +34 945019595
Roles of this organisation:
Review organisation
8.1.
ORG-0003
Official name: Gipuzkoako Urak - Gipuzkoako Urak
Registration number: A20471462
Postal address: C/Portuetxe, Blanca Vinuesa
Town: Donostia / San Sebastián
Postcode: 20018
Country subdivision (NUTS): Gipuzkoa (ES212)
Country: Spain
Contact point: Gipuzkoako Urak
Telephone: +34 900322222
Fax: +34 900322222
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure
8.1.
ORG-0004
Official name: Organo Administrativo de Recursos Contractuales
Registration number: 122535.0
Postal address: Donostia-San Sebastián, 1 01010 Vitoria-Gasteiz
Town: Gasteiz
Postcode: 01010
Country subdivision (NUTS): Gipuzkoa (ES212)
Country: Spain
Telephone: +34 945019595
Roles of this organisation:
Organisation providing more information on the review procedures
10. Change
10.1.
Change
Section identifier: LOT-0001
Notice identifier/version: 28f257b7-6548-4164-a09d-a3772d1b9c78 - 02
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 30/07/2026 13:15:03 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: Spanish
Notice publication number: 532259-2026
OJ S issue number: 146/2026
Publication date: 31/07/2026