537409-2026 - Competition
Finland – IT services: consulting, software development, Internet and support – Digital exhibition design, software development and production for the reopening exhibition for the National Museum of Finland.
OJ S 148/2026 04/08/2026
Contract or concession notice – standard regime
Services
1. Buyer
1.1.
Buyer
Official nameFinnish Heritage Agency / Museovirasto
Emailhankinnat@museovirasto.fi
Legal type of the buyerBody governed by public law
Activity of the contracting authorityGeneral public services
2. Procedure
2.1.
Procedure
TitleDigital exhibition design, software development and production for the reopening exhibition for the National Museum of Finland.
DescriptionThe Finnish Heritage Agency, the Exhibitions and Events department of the National Museum of Finland (hereinafter the “Procurement unit”) invites suppliers to submit tenders for media design and production (hereinafter the “Service”) in this call for tenders and its attached annexes. The Service consists of programming, project management and technical delivery of an artificial iIntelligence System in the form of an interactive media software which will be used according to attached plans. The entire deliverable procurement is referred to in hereinafter as the "System". The National Museum of Finland will conduct the procurement through an open tendering procedure. The aim is for production to begin immediately after the selection of the supplier in approximately September 2026, and for delivery to the Procurement Unit to be completed no later than January 2027. The procurement documents are available in English. The Procurement unit requests a tender for: 1. Exhibition Media, AV and Interactive Elements including: - Lobby Screen - Intro to the Universe (projection) - Chatty objects - 9 interactive conversational artificial intelligence stations: - Chatty Objects Birds - Chatty Object Scarab - Chatty Object Meteorite - Chatty Object Shiva - Chatty Object Canoe - Chatty Object Turtle Seats - Chatty Object Raven Mask - Chatty Object Chilkat Blanket - Chatty Object Bad Luck Bird - Chatty Object Scarab - Projection (Hybrid element) - Agnicayana film projection solution -Exhibition wide - soundscapes including: - Anvil & hammer - Chatty Objects Birds - Audio - Egg - Chatty Object Meteorite - (hybrid element) - Chatty Object Canoe - (hybrid element) - Chatty Object Raven Mask - (hybrid element) - World tree - Conch - Universe - Overhead Screen - Universe - Chatty Universe The following items are not included within this tender: - Film content for the Agnicayana film projection - Recording of poem for the Egg Soundscape 2. Software, Services and Project Management including: - Software development and testing - Software installation and configuration - Technical and user documentation - Support and on-call services during the exhibtion run - Training for the client's staff in the operation of the delivered systems - Project management covering the entire Procurement 3. Documentation set: - Technical documentation (architecture, APIs, content formats, deployment instructions). - Operational documentation for daily use by exhibition staff. - Maintenance instructions, including restart procedures and troubleshooting steps. - Documentation required under the attached Annex 3 "03_Data and privacy requirements annex". - The tenderer shall provide sufficient documentation to enable re-installation and re-use of the System by the Procurement unit without dependency on the tenderer if the Procurement unit wants to use the System in the future after the exhibition. 4. Installation & on site deployment The tenderer shall: - Install all required system software components on site in coordination with the AV integrator contractor (procured separately) and the Procurement unit's team. - Integrate "The Universe" content into existing overhead LED screen and newly purchased hardware. - Conduct full system testing. 5. Training for museum staff The tenderer shall: - Provide training sessions for Procurement unit's staff on System operation, daily use and safety as applicable and needed for the procurement. - Provide training materials (slides, troubleshooting guides, quickstart sheets). 6. Final handover package The tenderer shall provide: - Final approved versions of all media assets. - Backup copies of the System and its configurations. - A complete inventory of all delivered software. - End of project report summarizing methods, design decisions, and technical notes. The procurements requirements are explained in more detail further on in this call for tenders and its attached annexes. The estimated value of the procurement is according to the Procurement unit 400 000 - 550 000 EUR (VAT 0%). Some of the attached annexes in the call for tenders contains confidential information. The documents are available upon request via email to hankinnat@museovirasto.fi. The tenderer shall in its request to receive the documents ensure, that it keeps the information received from the Procurement unit only to itself and uses that information for its tender according to this procurement process. The information is considered confidential even after the procurement process has ended.
Procedure identifierd090c66f-fef3-4e35-b5a0-1bf61475478a
Internal identifier610535
Type of procedureOpen
The procedure is acceleratedno
2.1.1.
Purpose
Main nature of the contractServices
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
Additional classification (cpv): 72200000 Software programming and consultancy services, 72212100 Industry specific software development services, 72222200 Information systems or technology planning services, 72224100 System implementation planning services, 73300000 Design and execution of research and development, 92521100 Museum-exhibition services
2.1.2.
Place of performance
Postal addressNational museum of Finland, Mannerheimintie 34, 00100, Helsinki  
TownHelsinki
Postcode00100
Country subdivision (NUTS)Helsinki-Uusimaa (FI1B1)
CountryFinland
2.1.2.
Place of performance
Postal addressFinnish heritage agency, PL 913, 00101 Helsinki  
TownHelsinki
Postcode00101
Country subdivision (NUTS)Helsinki-Uusimaa (FI1B1)
CountryFinland
2.1.4.
General information
Legal basis
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusionProcurement DocumentNoticeEuropean Single Procurement Document (ESPD)
CorruptionThe economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for corruption, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
FraudThe economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for fraud, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
Money laundering or terrorist financingThe economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for money laundering or terrorist financing, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
Participation in a criminal organisationThe economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for participation in a criminal organisation, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
Terrorist offences or offences linked to terrorist activitiesThe economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for terrorist offences or offences linked to terrorist activities, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
Child labour and including other forms of trafficking in human beingsThe economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for child labour and other forms of trafficking in human beings, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
Breaching of obligations in the fields of environmental lawThe economic operator has breached its obligations in the field of environmental law.
Breaching of obligations in the fields of labour lawThe economic operator has breached its obligations in the field of labour law.
Breaching of obligations in the fields of social lawThe economic operator has breached its obligations in the field of social law.
Agreements with other economic operators aimed at distorting competitionThe economic operator has entered into agreements with other economic operators aimed at distorting competition.
Grave professional misconductThe economic operator is guilty of grave professional misconduct.
Misrepresentation, withheld information, unable to provide required documents or obtained confidential information of this procedureThe economic operator can confirm that: a) It has been guilty of serious misrepresentation in supplying the information required for the verification of the absence of grounds for exclusion or the fulfilment of the selection criteria, b) It has withheld such information, c) It has not been able, without delay, to submit the supporting documents required by a contracting authority or contracting entity, and d) It has undertaken to unduly influence the decision making process of the contracting authority or contracting entity, to obtain confidential information that may confer upon it undue advantages in the procurement procedure or to negligently provide misleading information that may have a material influence on decisions concerning exclusion, selection or award.
Conflict of interest due to its participation in the procurement procedureThe economic operator is aware of any conflict of interest, as indicated in national law, the relevant notice or the procurement documents due to its participation in the procurement procedure.
Direct or indirect involvement in the preparation of this procurement procedureThe economic operator or an undertaking related to it has advised the contracting authority or contracting entity or otherwise been involved in the preparation of the procurement procedure.
Early termination, damages, or other comparable sanctionsThe economic operator has experienced that a prior public contract, a prior contract with a contracting entity or a prior concession contract was terminated early, or that damages or other comparable sanctions were imposed in connection with that prior contract.
Breaching of obligations set under purely national exclusion groundsAny person who is a member of the economic operator’s administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for work safety offence, working hours offence, work discrimination, extortionate work discrimination, violation of the right to organise or unauthorised use of foreign labour.
Breaching obligation relating to payment of social security contributionsThe economic operator has breached its obligations relating to the payment social security contributions, both in the country in which it is established and in Member State of the contracting authority or contracting entity if other than the country of establishment.
Breaching obligation relating to payment of taxesThe economic operator has breached its obligations relating to the payment of taxes, both in the country in which it is established and in Member State of the contracting authority or contracting entity if other than the country of establishment.
Business activities are suspendedThe business activities of the economic operator are suspended.
BankruptcyThe economic operator is bankrupt.
Arrangement with creditorsThe economic operator is in arrangement with creditors.
InsolvencyThe economic operator is the subject of insolvency or winding-up.
Assets being administered by liquidatorThe assets of the economic operator are being administered by a liquidator or by the court.
Analogous situation like bankruptcy, insolvency or arrangement with creditors under national lawThe economic operator is in any analogous situation like bankruptcy arising from a similar procedure under national laws and regulations.
5. Lot
5.1.
LotLOT-0000
TitleDigital exhibition design, software development and production for the reopening exhibition for the National Museum of Finland.
DescriptionThe Finnish Heritage Agency, the Exhibitions and Events department of the National Museum of Finland (hereinafter the “Procurement unit”) invites suppliers to submit tenders for media design and production (hereinafter the “Service”) in this call for tenders and its attached annexes. The Service consists of programming, project management and technical delivery of an artificial iIntelligence System in the form of an interactive media software which will be used according to attached plans. The entire deliverable procurement is referred to in hereinafter as the "System". The National Museum of Finland will conduct the procurement through an open tendering procedure. The aim is for production to begin immediately after the selection of the supplier in approximately September 2026, and for delivery to the Procurement Unit to be completed no later than January 2027. The procurement documents are available in English. The Procurement unit requests a tender for: 1. Exhibition Media, AV and Interactive Elements including: - Lobby Screen - Intro to the Universe (projection) - Chatty objects - 9 interactive conversational artificial intelligence stations: - Chatty Objects Birds - Chatty Object Scarab - Chatty Object Meteorite - Chatty Object Shiva - Chatty Object Canoe - Chatty Object Turtle Seats - Chatty Object Raven Mask - Chatty Object Chilkat Blanket - Chatty Object Bad Luck Bird - Chatty Object Scarab - Projection (Hybrid element) - Agnicayana film projection solution -Exhibition wide - soundscapes including: - Anvil & hammer - Chatty Objects Birds - Audio - Egg - Chatty Object Meteorite - (hybrid element) - Chatty Object Canoe - (hybrid element) - Chatty Object Raven Mask - (hybrid element) - World tree - Conch - Universe - Overhead Screen - Universe - Chatty Universe The following items are not included within this tender: - Film content for the Agnicayana film projection - Recording of poem for the Egg Soundscape 2. Software, Services and Project Management including: - Software development and testing - Software installation and configuration - Technical and user documentation - Support and on-call services during the exhibtion run - Training for the client's staff in the operation of the delivered systems - Project management covering the entire Procurement 3. Documentation set: - Technical documentation (architecture, APIs, content formats, deployment instructions). - Operational documentation for daily use by exhibition staff. - Maintenance instructions, including restart procedures and troubleshooting steps. - Documentation required under the attached Annex 3 "03_Data and privacy requirements annex". - The tenderer shall provide sufficient documentation to enable re-installation and re-use of the System by the Procurement unit without dependency on the tenderer if the Procurement unit wants to use the System in the future after the exhibition. 4. Installation & on site deployment The tenderer shall: - Install all required system software components on site in coordination with the AV integrator contractor (procured separately) and the Procurement unit's team. - Integrate "The Universe" content into existing overhead LED screen and newly purchased hardware. - Conduct full system testing. 5. Training for museum staff The tenderer shall: - Provide training sessions for Procurement unit's staff on System operation, daily use and safety as applicable and needed for the procurement. - Provide training materials (slides, troubleshooting guides, quickstart sheets). 6. Final handover package The tenderer shall provide: - Final approved versions of all media assets. - Backup copies of the System and its configurations. - A complete inventory of all delivered software. - End of project report summarizing methods, design decisions, and technical notes. The procurements requirements are explained in more detail further on in this call for tenders and its attached annexes. The estimated value of the procurement is according to the Procurement unit 400 000 - 550 000 EUR (VAT 0%). Some of the attached annexes in the call for tenders contains confidential information. The documents are available upon request via email to hankinnat@museovirasto.fi. The tenderer shall in its request to receive the documents ensure, that it keeps the information received from the Procurement unit only to itself and uses that information for its tender according to this procurement process. The information is considered confidential even after the procurement process has ended.
Internal identifier610535
5.1.1.
Purpose
Main nature of the contractServices
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
Additional classification (cpv): 72200000 Software programming and consultancy services, 72212100 Industry specific software development services, 72222200 Information systems or technology planning services, 72224100 System implementation planning services, 73300000 Design and execution of research and development, 92521100 Museum-exhibition services
5.1.2.
Place of performance
Postal addressNational museum of Finland, Mannerheimintie 34, 00100, Helsinki  
TownHelsinki
Postcode00100
Country subdivision (NUTS)Helsinki-Uusimaa (FI1B1)
CountryFinland
5.1.2.
Place of performance
Postal addressFinnish heritage agency, PL 913, 00101 Helsinki  
TownHelsinki
Postcode00101
Country subdivision (NUTS)Helsinki-Uusimaa (FI1B1)
CountryFinland
5.1.3.
Estimated duration
Other durationUnknown
5.1.6.
General information
Reserved participation
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA)yes
This procurement is also suitable for small and medium-sized enterprises (SMEs)no
5.1.7.
Strategic procurement
Innovation procurementThe procured works, supplies or services are novel or significantly improved compared to other works, supplies, or services already on the market.
5.1.9.
Selection criteria
Sources of selection criteriaProcurement DocumentNoticeEuropean Single Procurement Document (ESPD)
CriterionReferences on specified deliveries
Description of selection criterionDescription (English): The tenderer assures it has experience in delivering at least two (2) generative media systems. References must have been done within the last five (5) years, counting from the deadline for submitting tenders.

CriterionAverage yearly turnover
Description of selection criterionDescription (English): Tenderers turnover for each of the two (2) most recent fiscal years must exceed 1 000 000 euros.
5.1.10.
Award criteria
Criterion
TypePrice
NameHalvin hinta
DescriptionHalvimman kokonaishinnan saanut tarjoaja saa hinnan osalta täydet pisteet. Muiden tarjousten pisteet määräytyvät tarjotun hinnan suhteessa halvimpaan tarjoukseen kaavalla: halvin hinta / tarjottu hinta * hinnan kokonaispisteet.
Category of award fixed criterionFixed value (total)
Award criterion number12 345 678
Criterion
TypeQuality
NameLaatuvaatimukset
DescriptionLaatuvaatimuksista tarjoajat saavat pisteitä. Laadulliset tekijät pisteytetään kohdassa "Quality Requirements".
Category of award fixed criterionFixed value (total)
Award criterion number12 345 678
5.1.11.
Procurement documents
Deadline for requesting additional information20/08/2026 13:00:00 (UTC+00:00) Western European Time, GMT
Address of the procurement documentshttps://tarjouspalvelu.fi/museovirasto?id=610535&tpk=f6f2964d-2e09-48f0-841d-2c542bf854d2
5.1.12.
Terms of procurement
Terms of submission
Electronic submissionRequired
Address for submissionhttps://tarjouspalvelu.fi/museovirasto?id=610535&tpk=f6f2964d-2e09-48f0-841d-2c542bf854d2
Languages in which tenders or requests to participate may be submittedEnglish
Electronic catalogueNot allowed
Tenderers may submit more than one tenderNot allowed
Deadline for receipt of tenders02/09/2026 09:00:00 (UTC+00:00) Western European Time, GMT
Duration during which the tender must remain valid3 Months
Information about public opening
Opening date02/09/2026 09:05:00 (UTC+00:00) Western European Time, GMT
Terms of contract
The execution of the contract must be performed within the framework of sheltered employment programmesNo
Electronic invoicingRequired
Electronic ordering will be usedyes
Electronic payment will be usedyes
5.1.15.
Techniques
Framework agreement
No framework agreement
Information about the dynamic purchasing system
No dynamic purchase system
5.1.16.
Further information, mediation and review
Mediation organisationMarkkinaoikeus
Review organisationMarkkinaoikeus
Information about review deadlines: Suomeksi: Hankintapäätöksestä on oikeus tehdä valitus Markkinaoikeuteen. Valitus on tehtävä kirjallisesti 14 päivän kuluessa siitä, kun asianosainenon saanut tiedon hankintaa koskevasta päätöksestä valitusosoituksineen. Tiedoksisaantipäivää ei lasketa mukaan valitusaikaan.
Organisation providing more information on the review proceduresMarkkinaoikeus
8. Organisations
8.1.
ORG-0001
Official nameMarkkinaoikeus
Registration number3006157-6
Postal addressRadanrakentajantie 5
TownHelsinki
Postcode00520
Country subdivision (NUTS)Helsinki-Uusimaa (FI1B1)
CountryFinland
Emailmarkkinaoikeus@oikeus.fi
Telephone+358 295643300
Internet addresshttps://www.markkinaoikeus.fi
Roles of this organisation
Review organisation
Organisation providing more information on the review procedures
Mediation organisation
8.1.
ORG-0002
Official nameFinnish Heritage Agency / Museovirasto
Registration number0292559-2
Postal addressPL 913
TownHelsinki
Postcode00101
Country subdivision (NUTS)Helsinki-Uusimaa (FI1B1)
CountryFinland
Contact pointNational Museum of Finland
Emailhankinnat@museovirasto.fi
Telephone+358 295336070
Internet addresshttp://www.museovirasto.fi
Roles of this organisation
Buyer
8.1.
ORG-0003
Official nameHansel Oy (Hilma)
Registration numberFI09880841
Postal addressMannerheiminaukio 1a
TownHelsinki
Postcode00100
Country subdivision (NUTS)Helsinki-Uusimaa (FI1B1)
CountryFinland
Contact pointeSender
Emailtekninen@hankintailmoitukset.fi
Telephone029 55 636 30
Internet addresshttp://hankintailmoitukset.fi
Roles of this organisation
TED eSender
Notice information
Notice identifier/version5ee357e9-712d-43bc-895a-d3932967dbc8  -  01
Form typeCompetition
Notice typeContract or concession notice – standard regime
Notice subtype16
Notice dispatch date31/07/2026 13:17:15 (UTC+00:00) Western European Time, GMT
Notice dispatch date (eSender)31/07/2026 13:17:16 (UTC+00:00) Western European Time, GMT
Languages in which this notice is officially availableEnglish
Notice publication number537409-2026
OJ S issue number148/2026
Publication date04/08/2026