1. Buyer
1.1.
Buyer
Official name: Trenitalia S.p.A.
Activity of the contracting entity: Railway services
2. Procedure
2.1.
Procedure
Title: Gara customer satisfaction per le ricerche di mercato dei passeggeri dei servizi di trasporto offerti da Trenitalia S.p.A. e Trenitalia TPER S.c.a.r.l.
Description: Gara Customer Satisfaction per le ricerche di mercato dei passeggeri dei servizi di trasporto.
Procedure identifier: 601d2ef8-357a-4dd8-822e-791999a7dcd1
Internal identifier: ID APPALTO 67329
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79310000 Market research services
2.1.2.
Place of performance
Town: roma
Postcode: 00161
Country subdivision (NUTS): Roma (ITI43)
Country: Italy
2.1.3.
Value
Estimated value excluding VAT: 8 365 200,00 EUR
2.1.4.
General information
Legal basis:
Directive 2014/25/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0001
Title: Gara per l'affidamento del servizio avente ad oggetto le ricerche di Customer Satisfaction dei passeggeri dei servizi di trasporto
Description: Gara per l'affidamento del servizio avente ad oggetto le ricerche di Customer Satisfaction dei passeggeri dei servizi di trasporto offerti da Trenitalia S.p.A. e Trenitalia TPER S.C.a.r.l.
Internal identifier: ID APPALTO 67329
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79310000 Market research services
Options:
Description of the options: Proroga ai medesimi prezzi, patti e condizioni fino ad un massimo di 24 mesi (frazione minima: 6 mesi)
5.1.2.
Place of performance
Town: roma
Country subdivision (NUTS): Roma (ITI43)
Country: Italy
Additional information: id appalto 67329
5.1.3.
Estimated duration
Other duration: Unknown
5.1.4.
Renewal
Maximum renewals: 1
5.1.5.
Value
Estimated value excluding VAT: 8 365 200,00 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.10.
Award criteria
Criterion:
Type: Quality
Description: si rinvia al Disciplinare di gara (offerta economicamente più vantaggiosa)
5.1.11.
Procurement documents
Deadline for requesting additional information: 15/09/2026 13:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Allowed
Languages in which tenders or requests to participate may be submitted: Italian
Electronic catalogue: Allowed
Description of the financial guarantee: Si rinvia al Disciplinare di gara
Deadline for receipt of tenders: 30/09/2026 13:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 6 Months
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: Si rinvia al Disciplinare di Gara
Financial arrangement: si rinvia al Disciplinare di Gara
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Tar Lazio
Information about review deadlines: Si rinvia al Disciplinare di gara
Organisation providing additional information about the procurement procedure: Trenitalia S.p.A.
8. Organisations
8.1.
ORG-0001
Official name: Trenitalia S.p.A.
Registration number: 05403151003
Town: Roma
Postcode: 00161
Country subdivision (NUTS): Roma (ITI43)
Country: Italy
Telephone: 064410
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure
8.1.
ORG-0002
Official name: Tar Lazio
Registration number: 80195990587
Town: roma
Postcode: 00196
Country subdivision (NUTS): Roma (ITI43)
Country: Italy
Telephone: 06328721
Roles of this organisation:
Review organisation
Notice identifier/version: 688b07d9-dbfc-4929-b292-37c669a55625 - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 17
Notice dispatch date: 03/08/2026 16:09:28 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: Italian
Notice publication number: 543259-2026
OJ S issue number: 149/2026
Publication date: 05/08/2026