560875-2026 - Result
Belgium – IT services: consulting, software development, Internet and support – Design, Development and Deployment of Public-Facing Multilingual Chatbots to Support the Implementation of the Digital Services Act (DSA) and the Artificial Intelligence Act (AI Act)
OJ S 155/2026 13/08/2026
Contract or concession award notice – standard regime
Services
1. Buyer
1.1.
Buyer
Official name: European Commission, DG CNECT - Communications Networks, Content and Technology
Email: cnect-tendering@ec.europa.eu
Legal type of the buyer: EU institution, body or agency
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: Design, Development and Deployment of Public-Facing Multilingual Chatbots to Support the Implementation of the Digital Services Act (DSA) and the Artificial Intelligence Act (AI Act)
Description: The purpose of this procurement is to design, develop, and deploy two multilingual, AI-powered chatbot tools to support the implementation of the Artificial Intelligence Act (AI Act) and the Digital Services Act (DSA). These chatbots will provide context-sensitive, public-facing guidance tailored to a wide range of stakeholders, helping users navigate legal obligations, definitions, and procedures under the respective regulations. The tools will be integrated into Commission platforms and built using reusable components in line with existing IT governance frameworks.
Procedure identifier: b74a2278-5248-42c0-93db-74fc0127ab93
Previous notice: 73316-2026
Internal identifier: EC-CNECT/2025/OP/0095
Type of procedure: Open
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
2.1.2.
Place of performance
Anywhere
Additional information: Please consult the procurement documents.
2.1.3.
Value
Estimated value excluding VAT: 200 000,00 EUR
2.1.4.
General information
Legal basis: 
Regulation (EU, Euratom) 2024/2509
5. Lot
5.1.
Lot: LOT-0001
Title: Design, Development and Deployment of Public-Facing Multilingual Chatbots to Support the Implementation of the Digital Services Act (DSA) and the Artificial Intelligence Act (AI Act)
Description: The purpose of this procurement is to design, develop, and deploy two multilingual, AI-powered chatbot tools to support the implementation of the Artificial Intelligence Act (AI Act) and the Digital Services Act (DSA). These chatbots will provide context-sensitive, public-facing guidance tailored to a wide range of stakeholders, helping users navigate legal obligations, definitions, and procedures under the respective regulations. The tools will be integrated into Commission platforms and built using reusable components in line with existing IT governance frameworks.
Internal identifier: EC-CNECT/2025/OP/0095
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
5.1.2.
Place of performance
Anywhere
Additional information: Please consult the procurement documents.
5.1.3.
Estimated duration
Duration: 18 Months
5.1.5.
Value
Estimated value excluding VAT: 200 000,00 EUR
5.1.6.
General information
Procurement Project fully or partially financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.10.
Award criteria
Criterion: 
Type: Quality
Description: Please consult the procurement documents.
Category of award weight criterion: Weight (percentage, exact)
Award criterion number: 60
Criterion: 
Type: Price
Description: Please consult the procurement documents.
Category of award weight criterion: Weight (percentage, exact)
Award criterion number: 40
5.1.15.
Techniques
Framework agreement: 
No framework agreement
Information about the dynamic purchasing system: 
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Court of Justice of the European Union
Organisation providing more information on the review procedures: European Commission, DG CNECT - Communications Networks, Content and Technology
Organisation signing the contract: European Commission, DG CNECT - Communications Networks, Content and Technology
6. Results
Value of all contracts awarded in this notice: 149 050,00 EUR
6.1.
Result lot identifier: LOT-0001
Winner selection status: At least one winner was chosen.
6.1.2.
Information about winners
Winner: 
Leader of tendering party: NTT DATA BELGIQUE
Official name: deepset GmbH
Tender: 
Tender identifier: 300157703
Identifier of lot or group of lots: LOT-0001
Value of the tender: 149 050,00 EUR
Subcontracting: No
Contract information: 
Identifier of the contract: 300157703
Date on which the winner was chosen: 15/07/2026
Date of the conclusion of the contract: 27/07/2026
Information about European Union funds: 
Name of EU-financed project or programme: Digital Europe Programme (2021/2027)
Organisation signing the contract: European Commission, DG CNECT - Communications Networks, Content and Technology
6.1.4.
Statistical information
Received tenders or requests to participate: 
Type of received submissions: Tenders
Number of tenders or requests to participate received: 57
Type of received submissions: Tenders submitted electronically
Number of tenders or requests to participate received: 57
Type of received submissions: Tenders from micro, small or medium tenderers
Number of tenders or requests to participate received: 7
Type of received submissions: Tenders from tenderers registered in other European Economic Area countries than the country of the buyer
Number of tenders or requests to participate received: 50
Type of received submissions: Tenders from tenders registered in countries outside of the European Economic Area
Number of tenders or requests to participate received: 0
8. Organisations
8.1.
ORG-0001
Official name: European Commission, DG CNECT - Communications Networks, Content and Technology
Registration number: COM
Department: CNECT.F - Online Platforms: Society,CNECT.F.1 - DSA Monitoring and Cooperation
Postal address: Rue de la Loi 200, Wetstraat 200
Town: Brussels
Postcode: B-1049
Country subdivision (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Country: Belgium
Email: cnect-tendering@ec.europa.eu
Telephone: +32 2 299 11 11
Internet address: https://ec.europa.eu/info/departments/communications-networks-content-and-technology_en
Roles of this organisation: 
Buyer
Organisation providing more information on the review procedures
Organisation signing the contract
8.1.
ORG-0002
Official name: Court of Justice of the European Union
Registration number: CURIA
Postal address: Rue du Fort Niedergrünewald
Town: Luxembourg
Postcode: L-2925
Country subdivision (NUTS): Luxembourg (LU000)
Country: Luxembourg
Email: GC.Registry@curia.europa.eu
Telephone: +352 4303-1
Internet address: http://curia.europa.eu
Roles of this organisation: 
Review organisation
8.1.
ORG-0003
Official name: European Commission
Registration number: EUCOM
Postal address: Mondrian (CDMA), Rue du Champ de Mars 21
Town: Brussels
Postcode: B-1050
Country subdivision (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Country: Belgium
Email: cnect-tendering@ec.europa.eu
Telephone: +32 2 299 11 11
Internet address: https://commission.europa.eu/
Roles of this organisation: 
TED eSender
8.1.
ORG-0004
Official name: NTT DATA BELGIQUE
Size of the economic operator: Large
Registration number: BE0712941486
Postal address: RUE DE SPA 8
Town: BRUXELLES
Postcode: 1000
Country subdivision (NUTS): Extra-Regio NUTS 3 (BEZZZ)
Country: Belgium
Email: belgium.ecmu@nttdata.com
Telephone: +32027885200
Roles of this organisation: 
Tenderer
Leader of tendering party
Winner of these lots: LOT-0001
8.1.
ORG-0005
Official name: deepset GmbH
Size of the economic operator: Large
Registration number: DE319210575
Postal address: Zinnowitzerstr 1
Town: Berlin
Postcode: 10115
Country subdivision (NUTS): Extra-Regio NUTS 3 (DEZZZ)
Country: Germany
Email: belgium.ecmu@nttdata.com
Telephone: +4915752705459
Roles of this organisation: 
Tenderer
Winner of these lots: LOT-0001
Notice information
Notice identifier/version: eeb69dde-46a6-490d-8f5f-ae4fd0f71e99  -  01
Form type: Result
Notice type: Contract or concession award notice – standard regime
Notice subtype: 29
Notice dispatch date: 12/08/2026 12:03:04 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: English
Notice publication number: 560875-2026
OJ S issue number: 155/2026
Publication date: 13/08/2026