1. Buyer
1.1.
Buyer
Official name: ZAGREB CITY HOLDING Ltd.
Legal type of the buyer: Public undertaking, controlled by a local authority
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: Integrated Information System for consolidation of the billing of various public utilities and fees into a single invoice for each customer
Description: The subject of this procurement is the Integrated Information System for consolidation of the billing of various public utilities and fees into a single invoice for each customer . It is the unified and centralized system for invoicing, calculation, collection and management of various fees, contributions, utility and other services. It is „responsible“ for approximately 14-18 million EUR of monthly revenue and that is achieved through some 450 - 500K individual invoices per month (printed). The current billing system is End-Of-life
Procedure identifier: e4e90508-1513-44b0-8b88-76d72518e8f9
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72232000 Development of transaction processing and custom software
2.1.2.
Place of performance
Country subdivision (NUTS): Grad Zagreb (HR050)
Country: Croatia
2.1.4.
General information
Legal basis:
Other
World Bank’s Procurement Regulations for IPF Borrowers (September 2023) (Procurement Regulations)- -
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0002
Title: Integrated Information System for consolidation of the billing of various public utilities and fees into a single invoice for each customer
Description: The subject of this procurement is the Integrated Information System for consolidation of the billing of various public utilities and fees into a single invoice for each customer . It is the unified and centralized system for invoicing, calculation, collection and management of various fees, contributions, utility and other services. It is „responsible“ for approximately 14-18 million EUR of monthly revenue and that is achieved through some 450 - 500K individual invoices per month (printed). The current billing system is End-Of-life.
Internal identifier: WBP3
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72232000 Development of transaction processing and custom software
5.1.2.
Place of performance
Town: Zagreb
Postcode: 10000
Country subdivision (NUTS): Grad Zagreb (HR050)
Country: Croatia
5.1.3.
Estimated duration
Other duration: Unknown
5.1.5.
Value
Estimated value excluding VAT: 2 638 422,00 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
Additional information: Deadline for requesting additional information: 10/09/2026 10:00 am CET
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.11.
Procurement documents
Languages in which the procurement documents are officially available: English
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Not allowed
Justification for why electronic submission is not possible: Inclusion of a physical model
Description: Tenders must be submitted in physical (hard copy) form in accordance with the procurement documents and the applicable World Bank procurement procedures. Details on submission requirements are provided in the bidding documents. Electronic submission is not permitted.
Languages in which tenders or requests to participate may be submitted: English
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 25/09/2026 10:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 120 Days
Information about public opening:
Opening date: 25/09/2026 10:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Place: Ulica Frana Folnegovića 1, Grad Zagreb
Additional information: Bids will be publicly opened in the presence of the Bidders’ designated representatives and anyone who chooses to attend.
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: yes
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: ZAGREB CITY HOLDING Ltd.
Information about review deadlines: Review procedures are governed by the applicable World Bank Procurement Regulations. Complaints shall be submitted in accordance with the World Bank’s Procurement Regulations for IPF Borrowers.
Organisation providing additional information about the procurement procedure: ZAGREB CITY HOLDING Ltd.
8. Organisations
8.1.
ORG-0001
Official name: ZAGREB CITY HOLDING Ltd.
Registration number: 85584865987
Town: Zagreb
Postcode: 10000
Country subdivision (NUTS): Grad Zagreb (HR050)
Country: Croatia
Telephone: +385 (0)1 6420 000
Roles of this organisation:
Buyer
TED eSender
Organisation providing additional information about the procurement procedure
Review organisation
8.1.
ORG-0000
Official name: Publications Office of the European Union
Registration number: PUBL
Town: Luxembourg
Postcode: 2417
Country subdivision (NUTS): Luxembourg (LU000)
Country: Luxembourg
Telephone: +352 29291
Roles of this organisation:
TED eSender
Notice identifier/version: 70a7479f-24c6-4588-b15e-fc996fe61847 - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 12/08/2026 14:21:12 (UTC+00:00) Western European Time, GMT
Languages in which this notice is officially available: English
Notice publication number: 565137-2026
OJ S issue number: 156/2026
Publication date: 14/08/2026