1. Buyer
1.1.
Buyer
Official name: Auvergne Rhône-Alpes Tourisme
Legal type of the buyer: Regional authority
Activity of the contracting authority: Recreation, culture and religion
2. Procedure
2.1.
Procedure
Title: Accord-cadre pour la sélection d'une solution CRM.
Description: Le projet vise à unifier des outils métiers en une plateforme intégrée, modulaire et interopérable, hébergée en Europe, respectant les exigences du RGPD, et adaptée à un usage multi-utilisateur
Procedure identifier: c1c4afcb-79a6-45f3-b9b9-2b037cbb562e
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72212445 Customer Relation Management software development services
2.1.2.
Place of performance
Postal address: 11 bis quai Perrache
Town: Lyon
Postcode: 69200
Country subdivision (NUTS): Rhône (FRK26)
Country: France
2.1.3.
Value
Maximum value of the framework agreement: 285 000,00 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.5.
Terms of procurement
Terms of submission:
Maximum number of lots for which one tenderer can submit tenders: 2
Terms of contract:
Maximum number of lots for which contracts can be awarded to one tenderer: 2
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0001
Title: Editeur
Description: Sélection d'un éditeur
Internal identifier: Lot 1
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72212445 Customer Relation Management software development services
Options:
Description of the options: Accord-cadre d'un an ferme, reconductible 3 fois pour la même durée.
5.1.2.
Place of performance
Town: Lyon
Postcode: 69200
Country subdivision (NUTS): Rhône (FRK26)
Country: France
5.1.3.
Estimated duration
Duration: 48 Months
5.1.4.
Renewal
Maximum renewals: 3
Other information about renewals: Reconduction tacite
5.1.5.
Value
Maximum value of the framework agreement: 160 000,00 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project fully or partially financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: French
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 15/10/2025 12:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 120 Days
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Allowed
Electronic ordering will be used: yes
Electronic payment will be used: yes
5.1.15.
Techniques
Framework agreement:
Framework agreement, partly without reopening and partly with reopening of competition
Maximum number of participants: 1
Information about the dynamic purchasing system:
No dynamic purchase system
Electronic auction: no
5.1.16.
Further information, mediation and review
Review organisation: Tribunal administratif de Lyon
Organisation providing more information on the review procedures: Tribunal administratif de Lyon
5.1.
Lot: LOT-0002
Title: Intégrateur
Description: Sélection d'un intégrateur
Internal identifier: 2
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72212445 Customer Relation Management software development services
Options:
Description of the options: Accord-cadre d'un an ferme, reconductible 3 fois pour la même durée.
5.1.2.
Place of performance
Town: Lyon
Postcode: 69200
Country subdivision (NUTS): Rhône (FRK26)
Country: France
5.1.3.
Estimated duration
Duration: 48 Months
5.1.4.
Renewal
Maximum renewals: 3
Other information about renewals: Reconduction tacite.
5.1.5.
Value
Maximum value of the framework agreement: 125 000,00 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project fully or partially financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: French
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 15/10/2025 12:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 120 Days
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Allowed
Electronic ordering will be used: yes
Electronic payment will be used: yes
5.1.15.
Techniques
Framework agreement:
Framework agreement, partly without reopening and partly with reopening of competition
Maximum number of participants: 1
Information about the dynamic purchasing system:
No dynamic purchase system
Electronic auction: no
5.1.16.
Further information, mediation and review
Review organisation: Tribunal administratif de Lyon
Organisation providing more information on the review procedures: Tribunal administratif de Lyon
8. Organisations
8.1.
ORG-0001
Official name: Auvergne Rhône-Alpes Tourisme
Registration number: 82443386600046
Postal address: 11 B Quai Perrache
Town: Lyon
Postcode: 69200
Country subdivision (NUTS): Rhône (FRK26)
Country: France
Telephone: +33615942835
Roles of this organisation:
Buyer
8.1.
ORG-0002
Official name: Tribunal administratif de Lyon
Registration number: 17690005800015
Postal address: 184, rue Duguesclin
Town: Lyon
Postcode: 69300
Country subdivision (NUTS): Rhône (FRK26)
Country: France
Telephone: 0487635000
Roles of this organisation:
Review organisation
Organisation providing more information on the review procedures
Notice identifier/version: 30f0efab-7bea-4fab-b220-15bf10b6cdaa - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 28/08/2025 15:39:29 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: French
Notice publication number: 566568-2025
OJ S issue number: 166/2025
Publication date: 01/09/2025