1. Buyer
1.1.
Buyer
Official name: Agencia Tributaria de la Región de Murcia (ATRM)
Legal type of the buyer: Regional authority
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: Servicio de información presencial, telefónica, telemática y de asistencia material a los obligados tributarios 2026-2028
Description: Servicio de información presencial, telefónica, telemática y de asistencia material a los obligados tributarios 2026-2028. Procedimiento abierto con varios criterios de adjudicación.
Procedure identifier: 5c1dbd2f-d242-4282-b81a-4052c21576e4
Previous notice: 7759d1cd-c278-4177-be65-ffd41865076e-01
Internal identifier: 59004/2026
Type of procedure: Open
Main features of the procedure: Abierto con varios criterios de adjudicación
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 75100000 Administration services
2.1.2.
Place of performance
Country subdivision (NUTS): Murcia (ES620)
Country: Spain
2.1.3.
Value
Estimated value excluding VAT: 32 521 800,24 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0000
Title: Servicio de información presencial, telefónica, telemática y de asistencia material a los obligados tributarios 2026-2028
Description: Servicio de información presencial, telefónica, telemática y de asistencia material a los obligados tributarios 2026-2028. Procedimiento abierto con varios criterios de adjudicación.
Internal identifier: 59004/2026
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 75100000 Administration services
5.1.2.
Place of performance
Country subdivision (NUTS): Murcia (ES620)
Country: Spain
5.1.3.
Estimated duration
Duration: 2 Years
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
5.1.9.
Selection criteria
Sources of selection criteria: Notice
Criterion: General yearly turnover
Description of selection criterion: Cifra anual de negocio
Criterion: References on specified services
Description of selection criterion: Trabajos realizados
Criterion: Environmental management measures
Description of selection criterion: Maquinaria, material y equipo técnico para la ejecución del contrato
Criterion: Certificates by quality control institutes
Description of selection criterion: Certificados de control de calidad expedidos por los institutos o servicios oficiales
5.1.10.
Award criteria
Criterion:
Type: Quality
Description: Apartado K del Anexo I del PCAP Certificación conforme al ENS, categoría alta.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 8
Criterion:
Type: Quality
Description: Apartado K del Anexo I del PCAP Certificación ISO 18295-1.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 7
Criterion:
Type: Price
Description: Apartado K del Anexo I del PCAP Proposición economica.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 40
Criterion:
Type: Quality
Description: Apartado K del Anexo I del PCAP Herramientas de medición satisfacción del usuario.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 15
Criterion:
Type: Quality
Description: Apartado K del Anexo I del PCAP Programa de formacion tributaria.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 15
Criterion:
Type: Quality
Description: Apartado K del Anexo I del PCAP Solución tecnológica para chatbot.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 15
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Spanish
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 07/09/2026 23:59:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Information about public opening:
Opening date: 01/10/2026 10:15:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: yes
5.1.15.
Techniques
Framework agreement:
No framework agreement
5.1.16.
Further information, mediation and review
Review organisation: Agencia Tributaria de la Región de Murcia (ATRM) - Tribunal Administrativo Central de Recursos Contractuales
Information about review deadlines: Art. 44 y siguientes de la LCSP
8. Organisations
8.1.
ORG-0001
Official name: Agencia Tributaria de la Región de Murcia (ATRM)
Registration number: 21261630169923
Registration number: Q3000762I
Town: Murcia
Postcode: 30001
Country subdivision (NUTS): Murcia (ES620)
Country: Spain
Contact point: Agencia Tributaria de la Región de Murcia (ATRM)
Telephone: 968366348
Other contact points:
Official name: Tribunal Administrativo Central de Recursos Contractuales
Town: Madrid
Postcode: 28020
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
Roles of this organisation:
Buyer
Review organisation
Notice identifier/version: dd8581f3-8cb0-45c8-977a-6377538d5983 - 01
Form type: Competition
Notice type: Contract notice – light regime
Notice subtype: 20
Notice dispatch date: 20/08/2026 10:12:58 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: Spanish
Notice publication number: 578457-2026
OJ S issue number: 161/2026
Publication date: 21/08/2026