1. Buyer
1.1.
Buyer
Official name: OSAKIDETZA - Servicio Vasco de Salud - Organización Central
Legal type of the buyer: Regional authority
Activity of the contracting authority: Health
2. Procedure
2.1.
Procedure
Title: Contratación de los servicios de soporte y mantenimiento del ecosistema de atención ciudadana de atención primaria de Osakidetza (Erantzunak)
Description: Contratación de los servicios de soporte y mantenimiento del ecosistema de atención ciudadana de atención primaria de Osakidetza (Erantzunak)
Procedure identifier: 4022b12f-64e5-489c-bc8a-3bc0c4b4c4d3
Internal identifier: 2026/01606
Type of procedure: Open
The procedure is accelerated: no
Main features of the procedure: Abierto
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
2.1.2.
Place of performance
Country subdivision (NUTS): Araba/Álava (ES211)
Country: Spain
2.1.3.
Value
Estimated value excluding VAT: 5 588 453,46 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Notice
Breaching of obligations set under purely national exclusion grounds: Motivos de exclusión puramente nacionales
5. Lot
5.1.
Lot: LOT-0001
Title: Contratación de los servicios de soporte y mantenimiento del ecosistema de atención ciudadana de atención primaria de Osakidetza (Erantzunak)
Description: Contratación de los servicios de soporte y mantenimiento del ecosistema de atención ciudadana de atención primaria de Osakidetza (Erantzunak)
Internal identifier: 0
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
5.1.2.
Place of performance
Country subdivision (NUTS): Araba/Álava (ES211)
Country: Spain
5.1.3.
Estimated duration
Duration: 2 Years
5.1.4.
Renewal
Maximum renewals: 1
Other information about renewals: Contrato con 1 prórrogas previstas
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.9.
Selection criteria
Sources of selection criteria: Notice
Criterion: Other economic or financial requirements
Description of selection criterion: Otros requisitos económicos o financieros
Criterion: References on specified services
Description of selection criterion: Referencias sobre servicios específicos
5.1.10.
Award criteria
Criterion:
Type: Cost
Description: Oferta económica
Category of award weight criterion: Weight (points, exact)
Award criterion number: 50
Criterion:
Type: Quality
Description: Descripción de Plan de trabajo y metodología
Category of award weight criterion: Weight (points, exact)
Award criterion number: 15
Criterion:
Type: Quality
Description: Equipo de trabajo propuesto
Category of award weight criterion: Weight (points, exact)
Award criterion number: 25
Criterion:
Type: Quality
Description: Modelo de gestión
Category of award weight criterion: Weight (points, exact)
Award criterion number: 10
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Spanish, Basque
Electronic catalogue: Not allowed
Variants: Not allowed
Deadline for receipt of tenders: 01/10/2026 12:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 2 Months
Information about public opening:
Opening date: 19/10/2026 11:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Additional information: Apertura de ofetas evaluables mediante criterios sujetos a fórmula
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: no
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Órgano Administrativo de Recursos Contractuales de la Comunidad Autónoma de Euskadi
Information about review deadlines: Se iniciará mediante escrito que deberá presentarse en el plazo de 15 días hábiles. Dicho plazo se computará conforme a la Ley de Contratos del Sector Público.
Organisation providing additional information about the procurement procedure: OSAKIDETZA - Servicio Vasco de Salud - Organización Central
8. Organisations
8.1.
ORG-0001
Official name: Órgano Administrativo de Recursos Contractuales de la Comunidad Autónoma de Euskadi
Registration number: 123272.0
Postal address: C/ Donostia-San Sebastián, 1
Town: Vitoria-Gasteiz
Postcode: 01010
Country subdivision (NUTS): Araba/Álava (ES211)
Country: Spain
Telephone: +34 945018000
Roles of this organisation:
Review organisation
8.1.
ORG-0003
Official name: OSAKIDETZA - Servicio Vasco de Salud - Organización Central
Registration number: S5100023J
Postal address: Alava, 45
Town: Vitoria-Gasteiz
Postcode: 01006
Country subdivision (NUTS): Araba/Álava (ES211)
Country: Spain
Contact point: Subdirección de Tecnologías de la Información
Telephone: +34 945006269
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure
Notice identifier/version: acf1361b-0307-4ada-9f0e-b29633bc61b1 - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 01/09/2026 14:45:02 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: Spanish
Notice publication number: 604262-2026
OJ S issue number: 169/2026
Publication date: 02/09/2026