610677-2026 - Competition
Spain – Customer-care services – Servicio De Información Y Atención A Pasajeros Y Usuarios En El Aeropuerto J.T. Barcelona-El Prat
OJ S 171/2026 04/09/2026
Contract or concession notice – standard regime
Services
1. Buyer
1.1.
Buyer
Official name: Aena. Presidencia. Consejero Delegado
Email: PLACSP.Aena.DirecciondeContratacion@aena.es
Legal type of the buyer: Public undertaking, controlled by a central government authority
Activity of the contracting entity: Airport-related activities
2. Procedure
2.1.
Procedure
Title: Servicio De Información Y Atención A Pasajeros Y Usuarios En El Aeropuerto J.T. Barcelona-El Prat
Description: Servicio De Información Y Atención A Pasajeros Y Usuarios En El Aeropuerto J.T. Barcelona-El Prat
Procedure identifier: 39f88c29-8508-4bd8-b5bb-39d534e47432
Internal identifier: BCN-108/2026
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342320 Customer-care services
2.1.2.
Place of performance
Country subdivision (NUTS): Barcelona (ES511)
Country: Spain
2.1.3.
Value
Estimated value excluding VAT: 7 531 300,00 EUR
2.1.4.
General information
Legal basis: 
Directive 2014/25/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0000
Title: Servicio De Información Y Atención A Pasajeros Y Usuarios En El Aeropuerto J.T. Barcelona-El Prat
Description: Servicio De Información Y Atención A Pasajeros Y Usuarios En El Aeropuerto J.T. Barcelona-El Prat
Internal identifier: BCN-108/2026
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342320 Customer-care services
5.1.2.
Place of performance
Country subdivision (NUTS): Barcelona (ES511)
Country: Spain
5.1.3.
Estimated duration
Duration: 2 Years
5.1.4.
Renewal
Maximum renewals: 2
Other information about renewals: Información recogida en el pliego de cláusulas particulares del expediente.
5.1.6.
General information
Reserved participation: 
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.7.
Strategic procurement
Aim of strategic procurement: No strategic procurement
5.1.9.
Selection criteria
Sources of selection criteria: Notice
Criterion: Other economic or financial requirements
Description of selection criterion: Otros
5.1.10.
Award criteria
Criterion: 
Type: Quality
Description: Precio.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 100
5.1.11.
Procurement documents
Address of the procurement documents: https://contrataciondelestado.es/wps/poc?uri=deeplink:detalle_licitacion&idEvl=85iCYa7X4lO5HQrHoP3G5A%3D%3D
5.1.12.
Terms of procurement
Terms of submission: 
Electronic submission: Required
Address for submission: https://contrataciondelestado.es/wps/poc?uri=deeplink:detalle_licitacion&idEvl=85iCYa7X4lO5HQrHoP3G5A%3D%3D
Languages in which tenders or requests to participate may be submitted: Spanish
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 02/10/2026 12:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 6 Months
Information about public opening: 
Opening date: 23/11/2026 12:00:00 (UTC+01:00) Central European Time, Western European Summer Time
Terms of contract: 
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: Información recogida en el pliego de cláusulas particulares del expediente..
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: yes
Financial arrangement: Información recogida en el pliego de cláusulas particulares del expediente.
5.1.15.
Techniques
Framework agreement: 
No framework agreement
Information about the dynamic purchasing system: 
No dynamic purchase system
Electronic auction: yes
5.1.16.
Further information, mediation and review
Review organisation: Aena. Presidencia. Consejero Delegado - Tribunal Administrativo Central de Recursos Contractuales
Information about review deadlines: Información recogida en el pliego de cláusulas particulares del expediente.
Organisation providing additional information about the procurement procedure: Aena. Presidencia. Consejero Delegado - Aena. Dirección de Contratación
8. Organisations
8.1.
ORG-0001
Official name: Aena. Presidencia. Consejero Delegado
Registration number: 10997170143477
Registration number: A86212420
Town: Madrid
Postcode: 28042
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
Contact point: Aena. Presidencia. Consejero Delegado
Email: PLACSP.Aena.DirecciondeContratacion@aena.es
Telephone: 913212710
Internet address: http://www.aena.es
Buyer profile: https://contrataciondelestado.es/wps/poc?uri=deeplink:perfilContratante&idBp=hTP7hugjHk8QK2TEfXGy%2BA%3D%3D
Other contact points: 
Official name: Tribunal Administrativo Central de Recursos Contractuales
Town: Madrid
Postcode: 28071
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
Other contact points: 
Official name: Aena. Dirección de Contratación
Town: Madrid
Postcode: 28042
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
Email: tramitacion_expedientes@aena.es
Telephone: 913212710
Fax: 913212712
Internet address: http://contratacion.aena.es
Roles of this organisation: 
Buyer
Organisation providing additional information about the procurement procedure
Review organisation
Notice information
Notice identifier/version: 0a2dfa7d-833b-465b-b14c-7d84eb287652  -  01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 17
Notice dispatch date: 03/09/2026 12:39:57 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: Spanish
Notice publication number: 610677-2026
OJ S issue number: 171/2026
Publication date: 04/09/2026