1. Buyer
1.1.
Buyer
Official name: in'li AURA
Legal type of the buyer: Entity with special or exclusive rights
Activity of the contracting authority: Housing and community amenities
2. Procedure
2.1.
Procedure
Title: Mise à disposition de ressources pour la gestion des contacts clients d’in’li Aura
Description: Mise à disposition de ressources pour la gestion des contacts clients d’in’li Aura - Centre Relation Clients
Procedure identifier: 3fc1c7fa-a763-4623-8f00-0bd20aea9fdd
Internal identifier: CRC
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342300 Customer services
2.1.2.
Place of performance
Anywhere
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0001
Title: CRC
Description: Mise à disposition de ressources pour la gestion des contacts clients d'in'li Aura
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342300 Customer services
Quantity: 1
5.1.2.
Place of performance
Anywhere
5.1.3.
Estimated duration
Start date: 01/02/2027
Duration end date: 31/01/2029
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
This procurement is also suitable for small and medium-sized enterprises (SMEs): yes
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: French
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 07/10/2026 12:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 6 Months
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: Not yet known
Electronic invoicing: Allowed
Electronic ordering will be used: no
Electronic payment will be used: no
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: in'li AURA
Information about review deadlines: Prescriptions légales
Organisation providing more information on the review procedures: in'li AURA
8. Organisations
8.1.
ORG-0001
Official name: in'li AURA
Registration number: 95550409700143
Postal address: 14 rue Tronchet
Town: Lyon
Postcode: 69006
Country subdivision (NUTS): Rhône (FRK26)
Country: France
Contact point: M Desurmont Laetitia - Responsable Juridique
Telephone: 0428600000
Roles of this organisation:
Buyer
Procurement service provider
Review organisation
Organisation providing more information on the review procedures
Notice identifier/version: 87284eca-fcd3-48e3-8824-e012bbe6db75 - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 02/09/2026 16:35:38 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: French
Notice publication number: 611851-2026
OJ S issue number: 171/2026
Publication date: 04/09/2026