1. Buyer
1.1.
Buyer
Official name: GIP France Enfance Protégée
Legal type of the buyer: Body governed by public law
Activity of the contracting authority: Social protection
2. Procedure
2.1.
Procedure
Title: Prestation de pré accueil téléphonique pour le Service National d'Accueil Téléphonique de l'Enfance en Danger (SNATED)
Description: La présente consultation a pour objet de mettre à disposition du GIP des agents formés à l'accueil téléphonique, afin de réceptionner les appels adressés au 119 (service national d'accueil téléphonique pour l'enfance en danger), d'effectuer une première évaluation des appels et d'orienter les appelants vers un écoutant du 119 ou d'autres dispositifs adaptés.
Procedure identifier: f5179979-fb2f-474c-84c3-9d07bbf7ef6b
Internal identifier: 2026-011
Type of procedure: Open
The procedure is accelerated: no
Main features of the procedure: Nature du contrat : Accord-cadre de prestation de service Acheteur : GIP France Enfance Protégée Type de contrat : accord-cadre mono attributaire à bons de commande
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79511000 Telephone operator services
2.1.2.
Place of performance
Postal address: 4 rue Mozart
Town: Clichy
Postcode: 92110
Country subdivision (NUTS): Hauts-de-Seine (FR105)
Country: France
2.1.3.
Value
Estimated value excluding VAT: 1 600 000,00 EUR
Maximum value of the framework agreement: 2 000 000,00 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0001
Title: Prestation de pré accueil téléphonique pour le Service National d'Accueil Téléphonique de l'Enfance en Danger (SNATED)
Description: La présente consultation a pour objet de mettre à disposition du GIP des agents formés à l'accueil téléphonique, afin de réceptionner les appels adressés au 119, d'effectuer une première évaluation des appels et d'orienter les appelants vers un écoutant du 119 ou d'autres dispositifs adaptés.
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79511000 Telephone operator services
5.1.2.
Place of performance
Country subdivision (NUTS): Hauts-de-Seine (FR105)
Country: France
5.1.3.
Estimated duration
Start date: 01/01/2027
Duration: 12 Months
5.1.4.
Renewal
Maximum renewals: 3
5.1.6.
General information
This is a recurrent procurement
Reserved participation:
Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given: Tender requirement
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.10.
Award criteria
Justification for not indicating the weighting of the award criteria: Se reporter à l'article 12-2 du Règlement de la consultation
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: French
Electronic catalogue: Not allowed
Variants: Not allowed
Deadline for receipt of tenders: 02/10/2026 12:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 150 Days
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Allowed
Electronic ordering will be used: no
Electronic payment will be used: no
5.1.15.
Techniques
Framework agreement:
Framework agreement, without reopening of competition
Maximum number of participants: 15
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Tribunal Administratif de Cergy
Organisation providing additional information about the procurement procedure: GIP France Enfance Protégée
Organisation providing more information on the review procedures: Tribunal Administratif de Cergy
8. Organisations
8.1.
ORG-0001
Official name: GIP France Enfance Protégée
Registration number: 13003063800022
Postal address: 4 rue Mozart
Town: Clichy
Postcode: 92110
Country subdivision (NUTS): Hauts-de-Seine (FR105)
Country: France
Telephone: 0153066868
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure
8.1.
ORG-0002
Official name: Tribunal Administratif de Cergy
Registration number: 17950702500015
Postal address: 2-4 2 BOULEVARD DE L'HAUTIL BP 30322
Town: Cergy-Pontoise cedex
Postcode: 95027
Country subdivision (NUTS): Hauts-de-Seine (FR105)
Country: France
Roles of this organisation:
Review organisation
Organisation providing more information on the review procedures
8.1.
ORG-0000
Official name: DEMATIS
Registration number: 45072478600030
Town: Paris
Postcode: 75015
Country subdivision (NUTS): Paris (FR101)
Country: France
Telephone: +33 172365548
Roles of this organisation:
TED eSender
Notice identifier/version: d5273a6b-eb15-43f8-9cd7-dec902875c65 - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 04/09/2026 09:40:04 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: French
Notice publication number: 613902-2026
OJ S issue number: 172/2026
Publication date: 07/09/2026