1. Buyer
1.1.
Buyer
Official name: Centrale D'achats Habitat Réuni (75)
Legal type of the buyer: Body governed by public law
Activity of the contracting authority: Housing and community amenities
2. Procedure
2.1.
Procedure
Title: Marché accord cadre - Prise en charge et traitement des appels téléphoniques des locataires hors heures ouvrées
Description: Prise en charge et traitement des appels téléphoniques des locataires hors heures ouvrées
Procedure identifier: bf67ad17-a685-46d6-95c2-3a9809a87fc5
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79512000 Call centre
2.1.3.
Value
Maximum value of the framework agreement: 60 000,00 EUR
2.1.4.
General information
Additional information: territoire national
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: European Single Procurement Document (ESPD)
5. Lot
5.1.
Lot: LOT-0001
Title: Prise en charge et traitement des appels téléphoniques des locataires hors heures ouvrées
Description: Le présent marché de centre d'appels d'astreinte confie à un prestataire externe la réception téléphonique des demandes des locataires en dehors des horaires d'ouverture (soir, nuit, week-end, jours fériés), avec qualification de l'urgence et déclenchement, si nécessaire, de l'entreprise de travaux d'astreinte compétente. Il garantit ainsi une continuité de service 24h/24 et 7j/7, sans que le bailleur ait à assurer lui-même une permanence téléphonique en interne.
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79512000 Call centre
5.1.2.
Place of performance
Town: paris
Postcode: 75000
Country subdivision (NUTS): Paris (FR101)
Country: France
Additional information: Sur tout le territoire français
5.1.3.
Estimated duration
Start date: 20/10/2026
Duration end date: 21/10/2030
5.1.5.
Value
Maximum value of the framework agreement: 500 000,00 EUR
5.1.6.
General information
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
This procurement is also suitable for small and medium-sized enterprises (SMEs): yes
5.1.7.
Strategic procurement
Approach to reducing environmental impacts: Other
Green Procurement Criteria: Other Green Public Procurement criteria
Social objective promoted: Other
The procurement falls within the scope of the European Parliament and Council 2009/33/EC (Clean Vehicles Directive – CVD)
The CVD legal basis to establish which category of procurement procedure applies: Other service contract
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: French
Electronic catalogue: Allowed
Advanced or qualified electronic signature or seal (as defined in Regulation (EU) No 910/2014) is required
Variants: Not allowed
Deadline for receipt of tenders: 02/10/2026 16:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 6 Months
Information that can be supplemented after the submission deadline:
At the discretion of the buyer, some missing tenderer-related documents may be submitted later.
Additional information: CF RC
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: Not yet known
A non-disclosure agreement is required: yes
Additional information about the non-disclosure agreement: cf rc
Electronic invoicing: Allowed
Electronic ordering will be used: no
Electronic payment will be used: no
Legal form that must be taken by a group of tenderers that is awarded a contract: Toutes les formes juridiques
5.1.15.
Techniques
Framework agreement:
Framework agreement, with reopening of competition
Maximum number of participants: 1
Justification for the duration of the framework agreement: CF RC
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Centrale D'achats Habitat Réuni (75)
Information about review deadlines: CF RC
Organisation providing additional information about the procurement procedure: Centrale D'achats Habitat Réuni (75)
Organisation providing offline access to the procurement documents: Centrale D'achats Habitat Réuni (75)
Organisation providing more information on the review procedures: Centrale D'achats Habitat Réuni (75)
8. Organisations
8.1.
ORG-0001
Official name: Centrale D'achats Habitat Réuni (75)
Registration number: 53804694700031
Postal address: 82B rue Blomet
Town: Paris
Postcode: 75015
Country subdivision (NUTS): Paris (FR101)
Country: France
Telephone: +33 078573435
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Review organisation
Organisation providing more information on the review procedures
Notice identifier/version: 9a802b67-898e-4686-b922-55a7736a565a - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 03/09/2026 15:02:48 (UTC+00:00) Western European Time, GMT
Languages in which this notice is officially available: French
Notice publication number: 614045-2026
OJ S issue number: 172/2026
Publication date: 07/09/2026