1. Buyer
1.1.
Buyer
Official name: Entidade Reguladora da Saúde
Legal type of the buyer: Body governed by public law
Activity of the contracting authority: Health
2. Procedure
2.1.
Procedure
Title: Aquisição de serviços de call center, para atendimento de primeira linha da Entidade Reguladora da Saúde (ERS), para entidades responsáveis por estabelecimentos prestadores de cuidados de saúde (prestadores) e Cidadãos (utentes dos serviços de saúde)
Description: Aquisição de serviços de call center
Procedure identifier: ebe6afa6-042f-4efa-b5d6-6f0c23589900
Internal identifier: Concurso Público n.º 06/2026CCP
Type of procedure: Open
The procedure is accelerated: no
Main features of the procedure: Nos termos das peças do procedimento
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79510000 Telephone-answering services
2.1.2.
Place of performance
Town: Todas
Country subdivision (NUTS): Extra-Regio NUTS 3 (PTZZZ)
Country: Portugal
2.1.3.
Value
Estimated value excluding VAT: 712 410,48 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document, European Single Procurement Document Request
5. Lot
5.1.
Lot: LOT-0000
Title: Aquisição de serviços de call center, para atendimento de primeira linha da Entidade Reguladora da Saúde (ERS), para entidades responsáveis por estabelecimentos prestadores de cuidados de saúde (prestadores) e Cidadãos (utentes dos serviços de saúde)
Description: Aquisição de serviços de call center
Internal identifier: Concurso Público n.º 06/2026CCP
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79510000 Telephone-answering services
5.1.2.
Place of performance
Town: Todas
Country subdivision (NUTS): Extra-Regio NUTS 3 (PTZZZ)
Country: Portugal
5.1.3.
Estimated duration
Duration: 36 Months
5.1.4.
Renewal
Maximum renewals: 0
5.1.5.
Value
Estimated value excluding VAT: 712 410,48 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given: Not yet known
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
This procurement is also suitable for small and medium-sized enterprises (SMEs): no
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.10.
Award criteria
Criterion:
Type: Price
Name: Preço
Description: Preço
Category of award weight criterion: Weight (percentage, exact)
Award criterion number: 60
Criterion:
Type: Quality
Name: Organização, qualificações e experiência do pessoal encarregado
Description: Organização, qualificações e experiência do pessoal encarregado
Category of award weight criterion: Weight (percentage, exact)
Award criterion number: 40
5.1.11.
Procurement documents
Languages in which the procurement documents are officially available: Portuguese
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Portuguese
Electronic catalogue: Not allowed
Advanced or qualified electronic signature or seal (as defined in Regulation (EU) No 910/2014) is required
Variants: Not allowed
Deadline for receipt of tenders: 07/10/2026 23:59:59 (UTC+00:00) Western European Time, GMT
Duration during which the tender must remain valid: 120 Days
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: Nos termos das peças do procedimento
Electronic invoicing: Allowed
Electronic ordering will be used: no
Electronic payment will be used: no
Financial arrangement: Nos termos das peças do procedimento
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Entidade Reguladora da Saúde
Information about review deadlines: Nos termos do Código do Procedimento Administrativo e Código dos Contratos Públicos.
8. Organisations
8.1.
ORG-0001
Official name: Entidade Reguladora da Saúde
Registration number: 507021266
Postal address: Rua S. João de Brito, 621, L32
Town: Porto
Postcode: 4100-455
Country subdivision (NUTS): Área Metropolitana do Porto (PT11A)
Country: Portugal
Telephone: 222092350
Fax: 222092351
Roles of this organisation:
Buyer
Review organisation
8.1.
ORG-0002
Official name: Imprensa Nacional-Casa da Moeda, S. A. (INCM)
Registration number: 500792887
Department: Unidade do Diário da República
Postal address: Avenida António José de Almeida
Town: Lisboa
Postcode: 1000-042
Country subdivision (NUTS): Grande Lisboa (PT1A0)
Country: Portugal
Contact point: Ponto de contacto
Telephone: +351 217810870
Fax: +351 213945716
Roles of this organisation:
TED eSender
Notice identifier/version: 6dd0b4dd-c7d6-4d78-a3cb-2a42764ffee9 - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 07/09/2026 10:38:15 (UTC+01:00) Central European Time, Western European Summer Time
Languages in which this notice is officially available: Portuguese
Notice publication number: 620859-2026
OJ S issue number: 174/2026
Publication date: 09/09/2026