627309-2026 - Competition
Norway – Software package and information systems – CRM and service management
OJ S 176/2026 11/09/2026
Contract or concession notice – standard regime
Supplies
1. Buyer
1.1.
Buyer
Official name: Integrerings- og mangfoldsdirektoratet (IMDi)
Email: crura@imdi.no
Legal type of the buyer: Central government authority
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: CRM and service management
Description: The objective of the procurement is to procure a system for service management, including handling enquiries from external entities and customers.
Procedure identifier: f65dc34a-61e5-407d-94e8-920c616d3c39
Internal identifier: 26/08537
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Supplies
Main classification (cpv): 48000000 Software package and information systems
2.1.2.
Place of performance
Country subdivision (NUTS): Nordland/Nordlánnda (NO071)
Country: Norway
Additional information: Oslo
2.1.3.
Value
Estimated value excluding VAT: 10 000 000,00 NOK
2.1.4.
General information
Legal basis: 
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: European Single Procurement Document Request
5. Lot
5.1.
Lot: LOT-0000
Title: CRM and service management
Description: The objective of the procurement is to procure a system for service management, including handling enquiries from external entities and customers.
Internal identifier: 26/08537
5.1.1.
Purpose
Main nature of the contract: Supplies
Main classification (cpv): 48000000 Software package and information systems
5.1.2.
Place of performance
Country subdivision (NUTS): Nordland/Nordlánnda (NO071)
Country: Norway
Additional information: Oslo
5.1.3.
Estimated duration
Other duration: Unlimited
5.1.5.
Value
Estimated value excluding VAT: 10 000 000,00 NOK
5.1.6.
General information
Reserved participation: 
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.11.
Procurement documents
Address of the procurement documents: https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=460728&TID=200421136&B=
5.1.12.
Terms of procurement
Terms of submission: 
Electronic submission: Required
Address for submission: https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=460728&TID=200421136&B=
Languages in which tenders or requests to participate may be submitted: Norwegian
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 12/10/2026 10:00:00 (UTC+00:00) Western European Time, GMT
Duration during which the tender must remain valid: 2 Months
Terms of contract: 
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Allowed
Electronic ordering will be used: yes
Electronic payment will be used: yes
5.1.15.
Techniques
Framework agreement: 
No framework agreement
Information about the dynamic purchasing system: 
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Integrerings og Mangfoldsdirektoratet
Information about review deadlines: Appeals must be submitted within the deadlines set by the Law on Public Procurements and the Public Procurement Regulations.
Organisation providing more information on the review procedures: Integrerings- og mangfoldsdirektoratet (IMDi)
8. Organisations
8.1.
ORG-0001
Official name: Integrerings- og mangfoldsdirektoratet (IMDi)
Registration number: 987879696
Postal address: Tollbugata 20
Town: OSLO
Postcode: 0152
Country subdivision (NUTS): Innlandet (NO020)
Country: Norway
Contact point: Rune Raknes
Email: crura@imdi.no
Telephone: +47 24168800
Buyer profile: https://eu.eu-supply.com/ctm/company/companyinformation/index/339193
Roles of this organisation: 
Buyer
Organisation providing more information on the review procedures
8.1.
ORG-0002
Official name: Integrerings og Mangfoldsdirektoratet
Registration number: IMDI
Department: IMDI
Postal address: Postboks 672
Town: Narvik
Postcode: 8508
Country subdivision (NUTS): Nordland/Nordlánnda (NO071)
Country: Norway
Contact point: IMDI
Email: post@imdi.no
Telephone: +47 24 16 88 00
Fax: +47 24 16 88 00
Internet address: https://www.imdi.no
Roles of this organisation: 
Review organisation
Notice information
Notice identifier/version: c5b7efd6-e45f-4a12-a36b-ce7c68511cc6  -  01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 10/09/2026 07:56:13 (UTC+00:00) Western European Time, GMT
Notice dispatch date (eSender): 10/09/2026 10:01:17 (UTC+00:00) Western European Time, GMT
Languages in which this notice is officially available: English
Notice publication number: 627309-2026
OJ S issue number: 176/2026
Publication date: 11/09/2026