1. Buyer
1.1.
Buyer
Official name: Banque de Développement Conseil Europe
Legal type of the buyer: International organisation
Activity of the contracting authority: Economic affairs
2. Procedure
2.1.
Procedure
Title: PROVISION OF APPLICATION MANAGEMENT SERVICES (AMS/TMA) FOR SAP S/4HANA PUBLIC CLOUD AND SAP ANALYTICS CLOUD
Description: The CEB is issuing a Public Call for Tenders for the services of a qualified and experienced service provider for the Application Management Services / Tierce Maintenance Applicative (AMS/TMA) of its ERP system SAP PUBLIC CLOUD 3-SL. The aim of this call for tenders is to identify a partner capable of understanding the CEB's specific needs and providing tailored solutions that meet its strategic objectives. The CEB is looking for a service provider that will bring technical expertise and be committed to achieving the highest standards of quality in the technical and functional aspects of S4/HANA maintenance services.
Procedure identifier: 27d7dcfb-de58-429d-bfdc-cf7951bd6cc6
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
2.1.2.
Place of performance
Postal address: 55 avenue Kléber
Town: PARIS
Postcode: FR-75116
Country subdivision (NUTS): Paris (FR101)
Country: France
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0001
Title: PROVISION OF APPLICATION MANAGEMENT SERVICES (AMS/TMA) FOR SAP S/4HANA PUBLIC CLOUD AND SAP ANALYTICS CLOUD
Description: The CEB's SAP S/4HANA solution and associated components are already in production and support day-to-day business operations. The purpose of these Terms of Reference is to procure Application Management Services / Tierce Maintenance Applicative (AMS/TMA) for the RUN phase, covering the operation and maintenance of the in-scope applications, interfaces and environments. The services include: - incident, service request and problem management, integration issues; - corrective maintenance; - enhancements within agreed thresholds; and - where requested, the delivery of evolutions/mini projects (major enhancements and releases) through an agreed change process. The Contractor shall ensure service continuity, restore service within the agreed service levels, and provide the necessary governance, reporting and transition/reversibility activities to support a controlled and sustainable RUN operations. The CEB's objectives are as follows: - To obtain services that meet identified needs. - To have processes and methods put in place that meet the CEB's requirements in terms of service levels, responsiveness, confidentiality and safety throughout the site. These requirements include compliance with a quality control process implemented by the Contractor. - To be supported in developing a corporate social responsibility (CSR) approach: the Contractor is expected to follow, for the duration of the Contract, procedures that are in line with the CEB's social, societal and environmental expectations. - To be offered innovative solutions not only for the management, traceability and monitoring of services, but also relating to the techniques, methods and products used to provide the services. - To optimise expenses and to receive proposals of optimisation strategies (relating to general organisation, processes, etc.) The Contractor shall make such proposals throughout the Contract. - To have transparency and visibility on costs. The Contractor is expected to meet the CEB's quality requirements. Employees must show irreproachable discretion on all matters relating to the CEB. As a professional service provider, the Contractor shall adapt to the specific needs of the CEB as an international organisation.
Internal identifier: 2026-07/CEB/TAM/P-CS
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
5.1.2.
Place of performance
Town: PARIS
Country subdivision (NUTS): Paris (FR101)
Country: France
5.1.3.
Estimated duration
Duration: 12 Months
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Allowed
Languages in which tenders or requests to participate may be submitted: English, French
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 16/09/2026 19:55:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 90 Days
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Not allowed
Electronic ordering will be used: no
Electronic payment will be used: no
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Council of Europe Development Bank
Organisation providing additional information about the procurement procedure: Banque de Développement Conseil Europe
Organisation providing more information on the review procedures: Council of Europe Development Bank
8. Organisations
8.1.
ORG-0001
Official name: Banque de Développement Conseil Europe
Registration number: 00000000000000
Postal address: 55 Avenue Kleber
Town: Paris
Postcode: 75116
Country subdivision (NUTS): Paris (FR101)
Country: France
Telephone: +33 147555531
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure
8.1.
ORG-0002
Official name: Council of Europe Development Bank
Registration number: 00000000000000
Town: PARIS
Postcode: FR-75116
Country subdivision (NUTS): Paris (FR101)
Country: France
Roles of this organisation:
Review organisation
Organisation providing more information on the review procedures
8.1.
ORG-0000
Official name: DEMATIS
Registration number: 45072478600030
Town: Paris
Postcode: 75015
Country subdivision (NUTS): Paris (FR101)
Country: France
Telephone: +33 172365548
Roles of this organisation:
TED eSender
10. Change
Notice identifier/version: 29ba86ed-5614-4fae-9d32-f251d218b2a4 - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 11/09/2026 17:40:03 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: French
Notice publication number: 635767-2026
OJ S issue number: 178/2026
Publication date: 15/09/2026