1. Buyer
1.1.
Buyer
Official name: Instituto de Proteção e Assistência na Doença, IP
Legal type of the buyer: Central government authority
Activity of the contracting authority: Economic affairs
2. Procedure
2.1.
Procedure
Title: Serviços de Apoio ao Atendimento ao Público da ADSE, I.P. - Anos 2027-2028-2029
Description: Serviços de Apoio ao Atendimento ao Público da ADSE, I.P. - Anos 2027-2028-2029
Procedure identifier: 9ae7fbb7-69dc-4354-8b8a-d547b1d483e7
Internal identifier: Proc 153_2026
Type of procedure: Open
The procedure is accelerated: no
Main features of the procedure: Aquisição serviços
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342320 Customer-care services
2.1.2.
Place of performance
Town: Lisboa
Country subdivision (NUTS): Grande Lisboa (PT1A0)
Country: Portugal
2.1.3.
Value
Estimated value excluding VAT: 642 408,00 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document, European Single Procurement Document Request
5. Lot
5.1.
Lot: LOT-0000
Title: Serviços de Apoio ao Atendimento ao Público da ADSE, I.P. - Anos 2027-2028-2029
Description: Serviços de Apoio ao Atendimento ao Público da ADSE, I.P. - Anos 2027-2028-2029
Internal identifier: Proc 153_2026
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342320 Customer-care services
5.1.2.
Place of performance
Town: Lisboa
Country subdivision (NUTS): Grande Lisboa (PT1A0)
Country: Portugal
5.1.3.
Estimated duration
Duration: 3 Years
5.1.4.
Renewal
Maximum renewals: 0
5.1.5.
Value
Estimated value excluding VAT: 642 408,00 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given: Not yet known
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
This procurement is also suitable for small and medium-sized enterprises (SMEs): yes
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.10.
Award criteria
Criterion:
Type: Price
Name: Preço
Description: Preço
5.1.11.
Procurement documents
Languages in which the procurement documents are officially available: Portuguese
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Portuguese
Electronic catalogue: Not allowed
Advanced or qualified electronic signature or seal (as defined in Regulation (EU) No 910/2014) is required
Variants: Not allowed
Description of the financial guarantee: Garantia Bancária
Deadline for receipt of tenders: 14/10/2026 17:00:59 (UTC+00:00) Western European Time, GMT
Duration during which the tender must remain valid: 66 Days
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: n/a
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: no
Financial arrangement: n/a
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Instituto de Proteção e Assistência na Doença, IP
Information about review deadlines: 30
8. Organisations
8.1.
ORG-0001
Official name: Instituto de Proteção e Assistência na Doença, IP
Registration number: 514247517
Department: Gabinete de Património, Compras e Logística
Postal address: Praça de Alvalade, 18
Town: Lisboa
Postcode: 1748-001
Country subdivision (NUTS): Oeste (PT1D1)
Country: Portugal
Contact point: Gabinete de Património, Compras e Logística
Telephone: 218431881
Fax: 210059092
Roles of this organisation:
Buyer
Review organisation
8.1.
ORG-0002
Official name: Imprensa Nacional-Casa da Moeda, S. A. (INCM)
Registration number: 500792887
Department: Unidade do Diário da República
Postal address: Avenida António José de Almeida
Town: Lisboa
Postcode: 1000-042
Country subdivision (NUTS): Grande Lisboa (PT1A0)
Country: Portugal
Contact point: Ponto de contacto
Telephone: +351 217810870
Fax: +351 213945716
Roles of this organisation:
TED eSender
Notice identifier/version: 30a6ccdb-87bb-4145-9517-86ff12730f68 - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 14/09/2026 12:32:06 (UTC+01:00) Central European Time, Western European Summer Time
Languages in which this notice is officially available: Portuguese
Notice publication number: 637126-2026
OJ S issue number: 179/2026
Publication date: 16/09/2026