646110-2026 - Competition
Spain – Customer Relation Management software package – Contratación de la suscripción de licencias de la herramienta Zoho Desk Enterprise para FRATERNIDAD-MUPRESPA.
OJ S 181/2026 18/09/2026
Contract or concession notice – standard regime
Supplies
1. Buyer
1.1.
Buyer
Official name: Gerencia de Fraternidad Muprespa - Mútua Colaboradora con la Seguridad Social nº 275
Email: licitaciones@fraternidad.com
Legal type of the buyer: Body governed by public law, controlled by a central government authority
Activity of the contracting authority: Health
2. Procedure
2.1.
Procedure
Title: Contratación de la suscripción de licencias de la herramienta Zoho Desk Enterprise para FRATERNIDAD-MUPRESPA.
Description: Contratación de la suscripción de licencias de la herramienta Zoho Desk Enterprise para FRATERNIDAD-MUPRESPA.
Procedure identifier: a9579811-c570-4985-b3fa-26311e27addd
Internal identifier: PIC2027_33972
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Supplies
Main classification (cpv): 48445000 Customer Relation Management software package
Additional classification (cpv): 72000000 IT services: consulting, software development, Internet and support
2.1.2.
Place of performance
Country subdivision (NUTS): A Coruña (ES111)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Lugo (ES112)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Ourense (ES113)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Pontevedra (ES114)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Asturias (ES120)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Cantabria (ES130)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Araba/Álava (ES211)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Gipuzkoa (ES212)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Bizkaia (ES213)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Navarra (ES220)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): La Rioja (ES230)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Huesca (ES241)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Teruel (ES242)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Zaragoza (ES243)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Ávila (ES411)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Burgos (ES412)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): León (ES413)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Palencia (ES414)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Salamanca (ES415)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Segovia (ES416)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Soria (ES417)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Valladolid (ES418)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Zamora (ES419)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Albacete (ES421)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Ciudad Real (ES422)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Cuenca (ES423)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Guadalajara (ES424)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Toledo (ES425)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Badajoz (ES431)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Cáceres (ES432)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Barcelona (ES511)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Girona (ES512)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Lleida (ES513)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Tarragona (ES514)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Alicante / Alacant (ES521)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Castellón / Castelló (ES522)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Valencia / València (ES523)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Eivissa y Formentera (ES531)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Mallorca (ES532)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Menorca (ES533)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Almería (ES611)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Cádiz (ES612)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Córdoba (ES613)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Granada (ES614)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Huelva (ES615)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Jaén (ES616)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Málaga (ES617)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Sevilla (ES618)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Murcia (ES620)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Ceuta (ES630)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Melilla (ES640)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): El Hierro (ES703)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Fuerteventura (ES704)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Gran Canaria (ES705)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): La Gomera (ES706)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): La Palma (ES707)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Lanzarote (ES708)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Tenerife (ES709)
Country: Spain
2.1.3.
Value
Estimated value excluding VAT: 249 600,00 EUR
2.1.4.
General information
Legal basis: 
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Notice
Breaching obligation relating to payment of social security contributions: No hallarse al corriente de sus obligaciones con la Seguridad Social
5. Lot
5.1.
Lot: LOT-0000
Title: Contratación de la suscripción de licencias de la herramienta Zoho Desk Enterprise para FRATERNIDAD-MUPRESPA.
Description: Contratación de la suscripción de licencias de la herramienta Zoho Desk Enterprise para FRATERNIDAD-MUPRESPA.
Internal identifier: PIC2027_33972
5.1.1.
Purpose
Main nature of the contract: Supplies
Main classification (cpv): 48445000 Customer Relation Management software package
Additional classification (cpv): 72000000 IT services: consulting, software development, Internet and support
5.1.2.
Place of performance
Country subdivision (NUTS): A Coruña (ES111)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Lugo (ES112)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Ourense (ES113)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Pontevedra (ES114)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Asturias (ES120)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Cantabria (ES130)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Araba/Álava (ES211)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Gipuzkoa (ES212)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Bizkaia (ES213)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Navarra (ES220)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): La Rioja (ES230)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Huesca (ES241)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Teruel (ES242)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Zaragoza (ES243)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Ávila (ES411)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Burgos (ES412)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): León (ES413)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Palencia (ES414)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Salamanca (ES415)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Segovia (ES416)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Soria (ES417)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Valladolid (ES418)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Zamora (ES419)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Albacete (ES421)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Ciudad Real (ES422)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Cuenca (ES423)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Guadalajara (ES424)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Toledo (ES425)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Badajoz (ES431)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Cáceres (ES432)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Barcelona (ES511)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Girona (ES512)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Lleida (ES513)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Tarragona (ES514)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Alicante / Alacant (ES521)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Castellón / Castelló (ES522)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Valencia / València (ES523)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Eivissa y Formentera (ES531)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Mallorca (ES532)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Menorca (ES533)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Almería (ES611)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Cádiz (ES612)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Córdoba (ES613)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Granada (ES614)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Huelva (ES615)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Jaén (ES616)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Málaga (ES617)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Sevilla (ES618)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Murcia (ES620)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Ceuta (ES630)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Melilla (ES640)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): El Hierro (ES703)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Fuerteventura (ES704)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Gran Canaria (ES705)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): La Gomera (ES706)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): La Palma (ES707)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Lanzarote (ES708)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Tenerife (ES709)
Country: Spain
5.1.3.
Estimated duration
Duration: 24 Months
5.1.4.
Renewal
Maximum renewals: 0
5.1.6.
General information
Reserved participation: 
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.9.
Selection criteria
Sources of selection criteria: Notice
Criterion: General yearly turnover
Description of selection criterion: Cifra anual de negocio

Criterion: References on specified deliveries
Description of selection criterion: Trabajos realizados
5.1.10.
Award criteria
Criterion: 
Type: Price
Description: Descuento sobre el importe máximo de licitación.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 100
5.1.11.
Procurement documents
Address of the procurement documents: https://contrataciondelestado.es/wps/poc?uri=deeplink:detalle_licitacion&idEvl=ORLd%2Bkcb8g5q1DdmE7eaXg%3D%3D
5.1.12.
Terms of procurement
Terms of submission: 
Electronic submission: Required
Address for submission: https://contrataciondelestado.es/wps/poc?uri=deeplink:detalle_licitacion&idEvl=ORLd%2Bkcb8g5q1DdmE7eaXg%3D%3D
Languages in which tenders or requests to participate may be submitted: Spanish
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 22/10/2026 23:59:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 15 Days
Information about public opening: 
Opening date: 23/10/2026 09:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Place: Servicios Centrales - Fraternidad-Muprespa
Opening date: 29/10/2026 09:00:00 (UTC+01:00) Central European Time, Western European Summer Time
Place: Servicios Centrales - Fraternidad-Muprespa
Terms of contract: 
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: Deberá acreditar la adopción de medidas orientadas a favorecer la conciliación vida personal y laboral, mediante el diseño y aplicación de un plan de flexibilidad de horarios y turnos que permita compatibilizar el trabajo y la vida personal y/o medidas para permitir el cuidado de personas dependientes.
Electronic invoicing: Allowed
Electronic ordering will be used: yes
Electronic payment will be used: yes
5.1.15.
Techniques
Framework agreement: 
No framework agreement
Information about the dynamic purchasing system: 
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Gerencia de Fraternidad Muprespa - Mútua Colaboradora con la Seguridad Social nº 275 - TRIBUNAL ADMINISTRATIVO CENTRAL DE RECURSOS CONTRACTUALES
Information about review deadlines: La interposición, tramitación y resolución del recurso especial en materia de contratación se regirá por lo establecido en los artículos 44 y siguientes de la LCSP.
8. Organisations
8.1.
ORG-0001
Official name: Gerencia de Fraternidad Muprespa - Mútua Colaboradora con la Seguridad Social nº 275
Registration number: 50314010057221
Registration number: G82287228
Town: Madrid
Postcode: 28014
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
Contact point: Gerencia de Fraternidad Muprespa - Mútua Colaboradora con la Seguridad Social nº 275
Email: licitaciones@fraternidad.com
Telephone: +34 913608700
Internet address: http://www.fraternidad.com
Buyer profile: https://contrataciondelestado.es/wps/poc?uri=deeplink:perfilContratante&idBp=InZnMU1DDuA%3D
Other contact points: 
Official name: TRIBUNAL ADMINISTRATIVO CENTRAL DE RECURSOS CONTRACTUALES
Town: Madrid
Postcode: 28020
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
Roles of this organisation: 
Buyer
Review organisation
Notice information
Notice identifier/version: 27431253-017e-4c19-bf56-bfdea8a173a6  -  01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 17/09/2026 13:29:24 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: Spanish
Notice publication number: 646110-2026
OJ S issue number: 181/2026
Publication date: 18/09/2026