662603-2026 - Competition
France – Customer services – Traitement omnicanal du service client
OJ S 186/2026 25/09/2026
Contract or concession notice – standard regime
Services
1. Buyer
1.1.
Buyer
Official name: Société d'Economie Mixte Locale Sorégies (86)
Email: elisabeth.fraudeau@soregies.fr
Legal type of the buyer: Entity with special or exclusive rights
Activity of the contracting entity: Production, transport or distribution of gas or heat
2. Procedure
2.1.
Procedure
Title: Traitement omnicanal du service client
Description: cf : dossier de consultation
Procedure identifier: 312cdcef-b608-4801-b0f2-b03b84c5b401
Type of procedure: Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342300 Customer services
2.1.4.
General information
Additional information: Dans le cadre d’une procédure formalisée, elle se déroule en 2 phases : Phase 1 : Les candidatures devront être impérativement déposées sur le site de : https://v2.marches-securises.fr Date limite de réception des Candidatures : 07/10/2026, au plus tard, 10h00. A l'issue de la phase de sélection des candidatures, les Candidats retenus recevront un mail de « marchés sécurisés » les informant du code d’accès leur permettant de télécharger le dossier de consultation. Phase 2 : Les offres devront être impérativement déposées sur le site de : https://v2.marches-securises.fr Date limite de réception des Offres : 21/10/2026, au plus tard, 10h00.
Legal basis: 
Directive 2014/25/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0001
Title: Traitement omnicanal du service client
Description: cf : dossier de consultation
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342300 Customer services
5.1.3.
Estimated duration
Duration: 12 Months
5.1.4.
Renewal
Maximum renewals: 7
5.1.6.
General information
This is a recurrent procurement
Description: Ce marché peut être reconduit 7 fois 12 mois
Reserved participation: 
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
Additional information: La consultation pour cet accord-cadre a été portée par SOREGIES, en tant que mandataire.
5.1.7.
Strategic procurement
Aim of strategic procurement: No strategic procurement
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.10.
Award criteria
Criterion: 
Type: Quality
Name: Valeur technique de l’offre - 50 %
Description: cf : Règlement de consultation
Criterion: 
Type: Price
Name: PRIX - 40 %
Description: cf : Règlement de consultation
Criterion: 
Type: Quality
Name: Engagements RSE - 10 %
Description: cf : Règlement de consultation
5.1.11.
Procurement documents
Address of the procurement documents: https://v2.marches-securises.fr
5.1.12.
Terms of procurement
Terms of submission: 
Electronic submission: Required
Address for submission: https://v2.marches-securises.fr
Languages in which tenders or requests to participate may be submitted: French
Electronic catalogue: Allowed
Variants: Allowed
Description of the financial guarantee: cf : dossier de consultation
Deadline for receipt of requests to participate: 07/10/2026 10:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Terms of contract: 
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: -
A non-disclosure agreement is required: yes
Electronic invoicing: Allowed
Electronic ordering will be used: yes
Electronic payment will be used: no
Financial arrangement: -
5.1.15.
Techniques
Framework agreement: 
Framework agreement, without reopening of competition
Information about the dynamic purchasing system: 
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: TRIBUNAL ADMINISTRATIF DE POITIERS
Information about review deadlines: -
Organisation providing information concerning the general regulatory framework for taxes applicable in the place where the contract is to be performed: Société d'Economie Mixte Locale Sorégies (86)
Organisation providing information concerning the general regulatory framework for environmental protection applicable in the place where the contract is to be performed: Société d'Economie Mixte Locale Sorégies (86)
Organisation providing information concerning the general regulatory framework for employment protection and working conditions applicable in the place where the contract is to be performed: Société d'Economie Mixte Locale Sorégies (86)
Organisation providing additional information about the procurement procedure: Société d'Economie Mixte Locale Sorégies (86)
Organisation providing offline access to the procurement documents: Société d'Economie Mixte Locale Sorégies (86)
Organisation providing more information on the review procedures: TRIBUNAL ADMINISTRATIF DE POITIERS
Organisation receiving requests to participate: Société d'Economie Mixte Locale Sorégies (86)
Organisation processing tenders: Société d'Economie Mixte Locale Sorégies (86)
8. Organisations
8.1.
ORG-0001
Official name: Société d'Economie Mixte Locale Sorégies (86)
Registration number: 45088922500014
Department: VIENNE
Postal address: 78 avenue Jacques Coeur
Town: Poitiers Cedex 9
Postcode: 86068
Country subdivision (NUTS): Vienne (FRI34)
Country: France
Email: elisabeth.fraudeau@soregies.fr
Telephone: +33 549447900
Fax: +33 549447049
Internet address: https://v2.marches-securises.fr
Information exchange endpoint (URL): http://www.soregies.fr
Buyer profile: https://v2.marches-securises.fr
Roles of this organisation: 
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders
Organisation providing information concerning the general regulatory framework for taxes applicable in the place where the contract is to be performed
Organisation providing information concerning the general regulatory framework for environmental protection applicable in the place where the contract is to be performed
Organisation providing information concerning the general regulatory framework for employment protection and working conditions applicable in the place where the contract is to be performed
8.1.
ORG-0003
Official name: TRIBUNAL ADMINISTRATIF DE POITIERS
Registration number: 17860004500029
Postal address: 15 RUE DE BLOSSAC
Town: Poitiers
Postcode: 86000
Country subdivision (NUTS): Vienne (FRI34)
Country: France
Email: greffe.ta-poitiers@juradm.fr
Telephone: +33 549607919
Roles of this organisation: 
Review organisation
Organisation providing more information on the review procedures
Notice information
Notice identifier/version: 7a732fb7-cf77-4836-90cb-579add56f902  -  01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 17
Notice dispatch date: 23/09/2026 17:22:01 (UTC+00:00) Western European Time, GMT
Languages in which this notice is officially available: French
Notice publication number: 662603-2026
OJ S issue number: 186/2026
Publication date: 25/09/2026