1. Buyer
1.1.
Buyer
Official name: Consejo de Administración del Patrimonio Nacional
Legal type of the buyer: Central government authority
Activity of the contracting authority: Education
2. Procedure
2.1.
Procedure
Title: Servicios de auxiliares de información, recepción, control de accesos y comprobación de instalaciones en el Palacio Real de Aranjuez, Museo de Falúas y Casa del Labrador
Description: Servicios de auxiliares de información, recepción, control de accesos y comprobación de instalaciones en el Palacio Real de Aranjuez, Museo de Falúas y Casa del Labrador
Procedure identifier: a9fb03be-8b3a-4653-8a07-52ccc15e2100
Internal identifier: 202630PA0358
Type of procedure: Open
The procedure is accelerated: yes
Justification for the accelerated procedure: Necesidad de dar continuidad a un servicio básico para el organismo
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342320 Customer-care services
2.1.2.
Place of performance
Country subdivision (NUTS): A Coruña (ES111)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Lugo (ES112)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Ourense (ES113)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Pontevedra (ES114)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Asturias (ES120)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Cantabria (ES130)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Araba/Álava (ES211)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Gipuzkoa (ES212)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Bizkaia (ES213)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Navarra (ES220)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): La Rioja (ES230)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Huesca (ES241)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Teruel (ES242)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Zaragoza (ES243)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Ávila (ES411)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Burgos (ES412)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): León (ES413)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Palencia (ES414)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Salamanca (ES415)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Segovia (ES416)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Soria (ES417)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Valladolid (ES418)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Zamora (ES419)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Albacete (ES421)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Ciudad Real (ES422)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Cuenca (ES423)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Guadalajara (ES424)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Toledo (ES425)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Badajoz (ES431)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Cáceres (ES432)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Barcelona (ES511)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Girona (ES512)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Lleida (ES513)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Tarragona (ES514)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Alicante / Alacant (ES521)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Castellón / Castelló (ES522)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Valencia / València (ES523)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Eivissa y Formentera (ES531)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Mallorca (ES532)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Menorca (ES533)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Almería (ES611)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Cádiz (ES612)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Córdoba (ES613)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Granada (ES614)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Huelva (ES615)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Jaén (ES616)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Málaga (ES617)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Sevilla (ES618)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Murcia (ES620)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Ceuta (ES630)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Melilla (ES640)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): El Hierro (ES703)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Fuerteventura (ES704)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Gran Canaria (ES705)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): La Gomera (ES706)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): La Palma (ES707)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Lanzarote (ES708)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Tenerife (ES709)
Country: Spain
2.1.3.
Value
Estimated value excluding VAT: 2 279 783,09 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Notice
Insolvency: Según lo establecido en la legislación vigente en materia de contratación pública
5. Lot
5.1.
Lot: LOT-0000
Title: Servicios de auxiliares de información, recepción, control de accesos y comprobación de instalaciones en el Palacio Real de Aranjuez, Museo de Falúas y Casa del Labrador
Description: Servicios de auxiliares de información, recepción, control de accesos y comprobación de instalaciones en el Palacio Real de Aranjuez, Museo de Falúas y Casa del Labrador
Internal identifier: 202630PA0358
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79342320 Customer-care services
5.1.2.
Place of performance
Country subdivision (NUTS): A Coruña (ES111)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Lugo (ES112)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Ourense (ES113)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Pontevedra (ES114)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Asturias (ES120)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Cantabria (ES130)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Araba/Álava (ES211)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Gipuzkoa (ES212)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Bizkaia (ES213)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Navarra (ES220)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): La Rioja (ES230)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Huesca (ES241)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Teruel (ES242)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Zaragoza (ES243)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Ávila (ES411)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Burgos (ES412)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): León (ES413)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Palencia (ES414)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Salamanca (ES415)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Segovia (ES416)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Soria (ES417)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Valladolid (ES418)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Zamora (ES419)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Albacete (ES421)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Ciudad Real (ES422)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Cuenca (ES423)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Guadalajara (ES424)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Toledo (ES425)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Badajoz (ES431)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Cáceres (ES432)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Barcelona (ES511)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Girona (ES512)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Lleida (ES513)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Tarragona (ES514)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Alicante / Alacant (ES521)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Castellón / Castelló (ES522)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Valencia / València (ES523)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Eivissa y Formentera (ES531)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Mallorca (ES532)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Menorca (ES533)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Almería (ES611)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Cádiz (ES612)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Córdoba (ES613)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Granada (ES614)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Huelva (ES615)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Jaén (ES616)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Málaga (ES617)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Sevilla (ES618)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Murcia (ES620)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Ceuta (ES630)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Melilla (ES640)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): El Hierro (ES703)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Fuerteventura (ES704)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Gran Canaria (ES705)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): La Gomera (ES706)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): La Palma (ES707)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Lanzarote (ES708)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Tenerife (ES709)
Country: Spain
5.1.3.
Estimated duration
Duration: 12 Months
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.7.
Strategic procurement
Aim of strategic procurement: No strategic procurement
Approach to reducing environmental impacts: Other
Social objective promoted: Other
Innovation procurement: The procured works, supplies, or services entail process innovation
5.1.9.
Selection criteria
Sources of selection criteria: Notice
Criterion: General yearly turnover
Description of selection criterion: Cifra anual de negocio
Criterion: References on specified services
Description of selection criterion: Trabajos realizados
5.1.10.
Award criteria
Criterion:
Type: Quality
Description: Atención telefónica incidencias.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 10
Criterion:
Type: Quality
Description: Compromiso de formación.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 20
Criterion:
Type: Quality
Description: Evaluación de calidad anual.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 5
Criterion:
Type: Quality
Description: Implantación sistema de seguimiento en tiempo real.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 10
Criterion:
Type: Price
Description: Oferta económica.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 45
Criterion:
Type: Quality
Description: Tiempo respuesta a solicitud de servicios extraordinarios.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 10
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Spanish
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 14/10/2026 23:59:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 6 Months
Information about public opening:
Opening date: 15/10/2026 10:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Place: Palacio Real de Madrid (virtual por Teams)
Opening date: 22/10/2026 10:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Place: Palacio Real de Madrid (virtual por Teams)
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Allowed
Electronic ordering will be used: no
Electronic payment will be used: yes
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Consejo de Administración del Patrimonio Nacional - Tribunal Administrativo Central de Recursos Contractuales
Information about review deadlines: La fecha de interposición de recurso serán15 días hábiles desde la notificación del acto recurrible
8. Organisations
8.1.
ORG-0001
Official name: Consejo de Administración del Patrimonio Nacional
Registration number: 10000250000465
Registration number: S2801002C
Town: Madrid
Postcode: 28071
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
Contact point: Consejo de Administración del Patrimonio Nacional
Telephone: 914548817
Fax: 914548801
Other contact points:
Official name: Tribunal Administrativo Central de Recursos Contractuales
Town: Madrid
Postcode: 28071
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
Roles of this organisation:
Buyer
Review organisation
Notice identifier/version: 420a831c-b18a-4a09-bdc3-e3fe5103137a - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 29/09/2026 12:09:59 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: Spanish
Notice publication number: 672447-2026
OJ S issue number: 189/2026
Publication date: 30/09/2026