1. Buyer
1.1.
Buyer
Official name: NUOVE ACQUE SPA
Legal type of the buyer: Body governed by public law
Activity of the contracting authority: General public services
Activity of the contracting entity: Water-related activities
2. Procedure
2.1.
Procedure
Title: PROCEDURA APERTA PER L’AFFIDAMENTO DEL SERVIZIO DI CUSTOMER CARE – CONTACT CENTER E BACK OFFICE NUOVE ACQUE SPA
Description: PROCEDURA APERTA PER L’AFFIDAMENTO DEL SERVIZIO DI CUSTOMER CARE – CONTACT CENTER E BACK OFFICE NUOVE ACQUE SPA
Procedure identifier: 1d92af5c-b3e3-43ce-9a90-e2fd8c55a359
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79511000 Telephone operator services
2.1.2.
Place of performance
Town: Arezzo
Postcode: 52100
Country subdivision (NUTS): Arezzo (ITI18)
Country: Italy
Additional information: come da disciplinare di gara
2.1.3.
Value
Estimated value excluding VAT: 951 411,36 EUR
2.1.4.
General information
Legal basis:
Other
procedura aperta
Applicable cross-border law: no
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0001
Title: PROCEDURA APERTA PER L’AFFIDAMENTO DEL SERVIZIO DI CUSTOMER CARE – CONTACT CENTER E BACK OFFICE NUOVE ACQUE SPA
Description: PROCEDURA APERTA PER L’AFFIDAMENTO DEL SERVIZIO DI CUSTOMER CARE – CONTACT CENTER E BACK OFFICE NUOVE ACQUE SPA
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79511000 Telephone operator services
5.1.2.
Place of performance
Town: Arezzo
Postcode: 52100
Country subdivision (NUTS): Arezzo (ITI18)
Country: Italy
5.1.3.
Estimated duration
Duration: 29 Months
5.1.4.
Renewal
Maximum renewals: 0
5.1.5.
Value
Estimated value excluding VAT: 951 411,36 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.10.
Award criteria
Criterion:
Type: Quality
Description: offerta tecnica
Category of award weight criterion: Weight (points, exact)
Award criterion number: 85
Criterion:
Type: Price
Description: offerta economca
Category of award weight criterion: Weight (points, exact)
Award criterion number: 15
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Italian
Electronic catalogue: Not allowed
Description of the financial guarantee: polizza
Deadline for receipt of tenders: 10/11/2026 16:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Duration during which the tender must remain valid: 180 Days
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: come da disciplinare di gara
Financial arrangement: come da disciplinare di gara
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Mediation organisation: TAR TOSCANA
Review organisation: TAR TOSCANA
Information about review deadlines: come da disciplinare di gara
Organisation providing additional information about the procurement procedure: NUOVE ACQUE SPA
Organisation providing more information on the review procedures: TAR TOSCANA
8. Organisations
8.1.
ORG-0001
Official name: NUOVE ACQUE SPA
Registration number: 01616760516
Town: Arezzo
Postcode: 52100
Country subdivision (NUTS): Arezzo (ITI18)
Country: Italy
Telephone: 05751940808
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure
8.1.
ORG-0002
Official name: TAR TOSCANA
Registration number: 80045610484
Town: via ricasoli, 40
Postcode: 50122
Country subdivision (NUTS): Firenze (ITI14)
Country: Italy
Telephone: 055 267301
Roles of this organisation:
Review organisation
Organisation providing more information on the review procedures
Mediation organisation
Notice identifier/version: 58dc2a8c-3afe-4ee2-8fca-f7de8a6fa4dd - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 17
Notice dispatch date: 01/10/2026 12:47:32 (UTC+00:00) Western European Time, GMT
Languages in which this notice is officially available: Italian
Notice publication number: 678080-2026
OJ S issue number: 191/2026
Publication date: 02/10/2026