684827-2026 - Competition
Norway – Health and social work services – User-controlled personal assistant
OJ S 192/2026 05/10/2026
Contract or concession notice – standard regime
Services
1. Buyer
1.1.
Buyer
Official name: Drammen kommune
Email: benedicte.elisabeth.dalheim@drammen.kommune.no
Legal type of the buyer: Body governed by public law, controlled by a local authority
The buyer is a contracting entity
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: User-controlled personal assistant
Description: User-controlled personal assistant.
Procedure identifier: dd90abfb-20b9-4b24-895d-016890aae431
Internal identifier: 26/28759
Type of procedure: Open
Main features of the procedure: User-controlled personal assistance (BPA) eller User-controlled personal assistan
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 85000000 Health and social work services
Additional classification (cpv): 85300000 Social work and related services, 85311200 Welfare services for the handicapped, 85312400 Welfare services not delivered through residential institutions
2.1.2.
Place of performance
Country subdivision (NUTS): Akershus (NO084)
Country: Norway
Additional information: Buskerud og Akershus
2.1.2.
Place of performance
Country subdivision (NUTS): Buskerud (NO085)
Country: Norway
Additional information: Buskerud og Akershus
2.1.4.
General information
Additional information: GPA i offentlige anskaffelser står for Government Procurement Agreement, som er WTO-avtalen om offentlige innkjøp. Mer om informasjon om dette kan leses på regjeringen.no
Legal basis: 
Directive 2014/23/EU
Konsesjonskontraktforskriften - Konsesjonskontraktforskriften
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Notice, Procurement Document
Corruption: Reference to the tender documents.
Fraud: Reference to the tender documents.
Money laundering or terrorist financing: Reference to the tender documents.
Participation in a criminal organisation: Reference to the tender documents.
Terrorist offences or offences linked to terrorist activities: Reference to the tender documents.
Child labour and including other forms of trafficking in human beings: Reference to the tender documents.
Breaching of obligations in the fields of environmental law: Reference to the tender documents.
Breaching of obligations in the fields of labour law: Reference to the tender documents.
Breaching of obligations in the fields of social law: Reference to the tender documents.
Agreements with other economic operators aimed at distorting competition: Reference to the tender documents.
Grave professional misconduct: Reference to the tender documents.
Misrepresentation, withheld information, unable to provide required documents or obtained confidential information of this procedure: Reference to the tender documents.
Conflict of interest due to its participation in the procurement procedure: Reference to the tender documents.
Direct or indirect involvement in the preparation of this procurement procedure: Reference to the tender documents.
Early termination, damages, or other comparable sanctions: Reference to the tender documents.
Breaching of obligations set under purely national exclusion grounds: Reference to the tender documents.
Breaching obligation relating to payment of social security contributions: Reference to the tender documents.
Breaching obligation relating to payment of taxes: Reference to the tender documents.
Business activities are suspended: Reference to the tender documents.
Bankruptcy: Reference to the tender documents.
Arrangement with creditors: Reference to the tender documents.
Insolvency: Reference to the tender documents.
Assets being administered by liquidator: Reference to the tender documents.
Analogous situation like bankruptcy, insolvency or arrangement with creditors under national law: Reference to the tender documents.
5. Lot
5.1.
Lot: LOT-0000
Title: User-controlled personal assistant
Description: User-controlled personal assistant.
Internal identifier: 26/28759
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 85000000 Health and social work services
Additional classification (cpv): 85300000 Social work and related services, 85311200 Welfare services for the handicapped, 85312400 Welfare services not delivered through residential institutions
Options: 
Description of the options: option of one year
5.1.2.
Place of performance
Country subdivision (NUTS): Akershus (NO084)
Country: Norway
Additional information: Buskerud og Akershus
5.1.2.
Place of performance
Country subdivision (NUTS): Buskerud (NO085)
Country: Norway
Additional information: Buskerud og Akershus
5.1.3.
Estimated duration
Start date: 01/03/2027
Duration end date: 28/02/2033
5.1.4.
Renewal
Maximum renewals: 1
Other information about renewals: 1 år
5.1.6.
General information
Reserved participation: 
Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given: Not required
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
This procurement is also suitable for small and medium-sized enterprises (SMEs): yes
Additional information: GPA i offentlige anskaffelser står for Government Procurement Agreement, som er WTO-avtalen om offentlige innkjøp. Mer om informasjon om dette kan leses på regjeringen.no
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.10.
Award criteria
Criterion: 
Type: Quality
Name: Kvalitet
Description: quality - 100 %
Category of award weight criterion: Weight (percentage, exact)
Award criterion number: 100
5.1.11.
Procurement documents
Languages in which the procurement documents are officially available: Norwegian
Deadline for requesting additional information: 06/11/2026 11:00:00 (UTC+00:00) Western European Time, GMT
Address of the procurement documents: https://permalink.mercell.com/291894868.aspx
5.1.12.
Terms of procurement
Terms of submission: 
Electronic submission: Required
Address for submission: https://permalink.mercell.com/291894868.aspx
Languages in which tenders or requests to participate may be submitted: Norwegian
Variants: Not allowed
Tenderers may submit more than one tender: Not allowed
Deadline for receipt of tenders: 13/11/2026 11:00:00 (UTC+00:00) Western European Time, GMT
Duration during which the tender must remain valid: 5 Months
Information that can be supplemented after the submission deadline: 
At the discretion of the buyer, some missing tenderer-related documents may be submitted later.
Additional information: Vurderes konkret
Terms of contract: 
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: Reference to the tender documents.
A non-disclosure agreement is required: yes
Additional information about the non-disclosure agreement: Reference to the tender documents.
Electronic invoicing: Required
Electronic ordering will be used: yes
Electronic payment will be used: yes
Financial arrangement: Reference to the tender documents.
5.1.16.
Further information, mediation and review
Mediation organisation: Klagenemnda for offentlige anskaffelser
Review organisation: Klagenemnda for offentlige anskaffelser
Information about review deadlines: Karensfrist 10 dager
Organisation providing information concerning the general regulatory framework for taxes applicable in the place where the contract is to be performed: Klagenemnda for offentlige anskaffelser
Organisation providing additional information about the procurement procedure: Drammen kommune
Organisation providing offline access to the procurement documents: Drammen kommune
Organisation providing more information on the review procedures: Drammen kommune
8. Organisations
8.1.
ORG-0001
Official name: Drammen kommune
Registration number: 921234554
Postal address: Engene 1
Town: DRAMMEN
Postcode: 3008
Country subdivision (NUTS): Buskerud (NO085)
Country: Norway
Contact point: Benedicte Elisabeth Dalheim
Email: benedicte.elisabeth.dalheim@drammen.kommune.no
Telephone: 32040000
Internet address: https://www.drammen.kommune.no/
Roles of this organisation: 
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation providing more information on the review procedures
8.1.
ORG-0002
Official name: Klagenemnda for offentlige anskaffelser
Registration number: 918 195 548
Postal address: Postboks 511 sentrrum
Town: BERGEN
Postcode: 5805
Country subdivision (NUTS): Vestland (NO0A2)
Country: Norway
Roles of this organisation: 
Review organisation
Mediation organisation
Organisation providing information concerning the general regulatory framework for taxes applicable in the place where the contract is to be performed
Notice information
Notice identifier/version: efafba33-bb49-4db0-9ee4-164735ae5377  -  01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 19
Notice dispatch date: 02/10/2026 12:25:42 (UTC+00:00) Western European Time, GMT
Notice dispatch date (eSender): 02/10/2026 12:26:45 (UTC+00:00) Western European Time, GMT
Languages in which this notice is officially available: English
Notice publication number: 684827-2026
OJ S issue number: 192/2026
Publication date: 05/10/2026