693792-2026 - Competition
Italy – Telephone operator services – PROCEDURA APERTA PER L'AFFIDAMENTO DELL'APPALTO DEL SERVIZIO DI CONTACT CENTER PER LA GESTIONE DEI RAPPORTI TRA IL CONSORZIO E L'UTENZA CONSORTILE
OJ S 195/2026 08/10/2026
Contract or concession notice – standard regime
Services
1. Buyer
1.1.
Buyer
Official name: CONSORZIO DI BONIFICA 3 MEDIO VALDARNO - AFFIDAMENTI
Email: e.andreotti@cbmv.it
Legal type of the buyer: Body governed by public law
Activity of the contracting authority: Environmental protection
2. Procedure
2.1.
Procedure
Title: PROCEDURA APERTA PER L'AFFIDAMENTO DELL'APPALTO DEL SERVIZIO DI CONTACT CENTER PER LA GESTIONE DEI RAPPORTI TRA IL CONSORZIO E L'UTENZA CONSORTILE
Description: PROCEDURA APERTA PER L'AFFIDAMENTO DELL'APPALTO DEL SERVIZIO DI CONTACT CENTER PER LA GESTIONE DEI RAPPORTI TRA IL CONSORZIO E L'UTENZA CONSORTILE NELL'AMBITO DELLE FUNZIONI ISTITUZIONALI CON PARTICOLARE RIGUARDO AL CONTRIBUTO DI BONIFICA (TIT. 12_10_120)
Procedure identifier: da44ba83-04a8-420b-b632-7132136d47dd
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79511000 Telephone operator services
Additional classification (cpv): 79510000 Telephone-answering services, 79512000 Call centre, 79342300 Customer services, 79342320 Customer-care services, 79311210 Telephone survey services
2.1.2.
Place of performance
Postal address: FIRENZE VIALE DELLA TOSCANA N. 21 
Town: FIRENZE
Postcode: 50122
Country subdivision (NUTS): Firenze (ITI14)
Country: Italy
2.1.3.
Value
Estimated value excluding VAT: 380 000,00 EUR
2.1.4.
General information
Legal basis: 
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0001
Title: PROCEDURA APERTA PER L'AFFIDAMENTO DELL'APPALTO DEL SERVIZIO DI CONTACT CENTER PER LA GESTIONE DEI RAPPORTI TRA IL CONSORZIO E L'UTENZA CONSORTILE
Description: PROCEDURA APERTA PER L'AFFIDAMENTO DELL'APPALTO DEL SERVIZIO DI CONTACT CENTER PER LA GESTIONE DEI RAPPORTI TRA IL CONSORZIO E L'UTENZA CONSORTILE (tit. 12_10_120)
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79511000 Telephone operator services
Additional classification (cpv): 79510000 Telephone-answering services, 79512000 Call centre, 79342300 Customer services, 79342320 Customer-care services, 79311210 Telephone survey services
5.1.2.
Place of performance
Postal address: FIRENZE VIALE DELLA TOSCANA N. 21 VIALE DELLA TOSCANA N. 21
Town: FIRENZE
Postcode: 50122
Country subdivision (NUTS): Firenze (ITI14)
Country: Italy
5.1.3.
Estimated duration
Duration: 1 043 Days
5.1.5.
Value
Estimated value excluding VAT: 380 000,00 EUR
5.1.6.
General information
Reserved participation: 
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
5.1.7.
Strategic procurement
Aim of strategic procurement: No strategic procurement
Green Procurement Criteria: No Green Public Procurement criteria
5.1.8.
Accessibility criteria
Accessibility criteria for persons with disabilities are not included with the following justification
Justification: Non pertinente
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.10.
Award criteria
Criterion: 
Type: Quality
5.1.11.
Procurement documents
Address of the procurement documents: https://webs.rete.toscana.it/sitat/trasparenza/#/procedura?uuid=START_bf467e07-8488-4d79-8de2-eead175bfdae
5.1.12.
Terms of procurement
Terms of submission: 
Electronic submission: Required
Address for submission: https://start.toscana.it
Languages in which tenders or requests to participate may be submitted: Italian
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 09/11/2026 18:00:00 (UTC+01:00) Central European Time, Western European Summer Time
Duration during which the tender must remain valid: 180 Days
Information about public opening: 
Opening date: 10/11/2026 10:00:00 (UTC+01:00) Central European Time, Western European Summer Time
Place: FIRENZE
Additional information: https://cbmv.it
Terms of contract: 
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: yes
5.1.15.
Techniques
Framework agreement: 
No framework agreement
Information about the dynamic purchasing system: 
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: CONSORZIO DI BONIFICA 3 MEDIO VALDARNO - AFFIDAMENTI
Information about review deadlines: https://start.toscana.it
8. Organisations
8.1.
ORG-0001
Official name: CONSORZIO DI BONIFICA 3 MEDIO VALDARNO - AFFIDAMENTI
Registration number: 06432250485
Postal address: viale Toscana 21
Town: Firenze
Postcode: 50122
Country subdivision (NUTS): Firenze (ITI14)
Country: Italy
Email: e.andreotti@cbmv.it
Telephone: 0550882849
Information exchange endpoint (URL): https://www.cbmv.it
Buyer profile: https://cbmv.it
Roles of this organisation: 
Buyer
TED eSender
Review organisation
Notice information
Notice identifier/version: da44ba83-04a8-420b-b632-7132136d47dd  -  01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 07/10/2026 10:45:05 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: Italian
Notice publication number: 693792-2026
OJ S issue number: 195/2026
Publication date: 08/10/2026