699855-2026 - Competition
Norway – Health and social work services – User-controlled personal assistant
OJ S 196/2026 09/10/2026
Contract or concession notice – standard regime - Change notice
Services
1. Buyer
1.1.
Buyer
Official name: Drammen kommune
Email: benedicte.elisabeth.dalheim@drammen.kommune.no
Legal type of the buyer: Body governed by public law, controlled by a local authority
The buyer is a contracting entity
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: User-controlled personal assistant
Description: Procurement of a concession contract for BPA services. See the tender documentation for further details. Revised
Procedure identifier: dd90abfb-20b9-4b24-895d-016890aae431
Internal identifier: 26/28759
Type of procedure: Open
Main features of the procedure: Procurement of a concession contract for BPA services. See the tender documentation for further details. Revised
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 85000000 Health and social work services
Additional classification (cpv): 85300000 Social work and related services, 85311200 Welfare services for the handicapped, 85312400 Welfare services not delivered through residential institutions
2.1.2.
Place of performance
Country subdivision (NUTS): Akershus (NO084)
Country: Norway
Additional information: Buskerud og Akershus
2.1.2.
Place of performance
Country subdivision (NUTS): Buskerud (NO085)
Country: Norway
Additional information: Buskerud og Akershus
2.1.4.
General information
Additional information: GPA i offentlige anskaffelser står for Government Procurement Agreement, som er WTO-avtalen om offentlige innkjøp. Mer om informasjon om dette kan leses på regjeringen.no
Legal basis: 
Directive 2014/23/EU
Konsesjonskontraktforskriften - Konsesjonskontraktforskriften
Konsesjonskontraktforskriften - revised info
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Notice, Procurement Document
Corruption: Reference to the tender documents.
Fraud: Reference to the tender documents.
Money laundering or terrorist financing: Reference to the tender documents.
Participation in a criminal organisation: Reference to the tender documents.
Terrorist offences or offences linked to terrorist activities: Reference to the tender documents.
Child labour and including other forms of trafficking in human beings: Reference to the tender documents.
Breaching of obligations in the fields of environmental law: Reference to the tender documents.
Breaching of obligations in the fields of labour law: Reference to the tender documents.
Breaching of obligations in the fields of social law: Reference to the tender documents.
Agreements with other economic operators aimed at distorting competition: Reference to the tender documents.
Grave professional misconduct: Reference to the tender documents.
Misrepresentation, withheld information, unable to provide required documents or obtained confidential information of this procedure: Reference to the tender documents.
Conflict of interest due to its participation in the procurement procedure: Reference to the tender documents.
Direct or indirect involvement in the preparation of this procurement procedure: Reference to the tender documents.
Early termination, damages, or other comparable sanctions: Reference to the tender documents.
Breaching of obligations set under purely national exclusion grounds: Reference to the tender documents.
Breaching obligation relating to payment of social security contributions: Reference to the tender documents.
Breaching obligation relating to payment of taxes: Reference to the tender documents.
Business activities are suspended: Reference to the tender documents.
Bankruptcy: Reference to the tender documents.
Arrangement with creditors: Reference to the tender documents.
Insolvency: Reference to the tender documents.
Assets being administered by liquidator: Reference to the tender documents.
Analogous situation like bankruptcy, insolvency or arrangement with creditors under national law: Reference to the tender documents.
5. Lot
5.1.
Lot: LOT-0000
Title: User-controlled personal assistant
Description: Procurement of a concession contract for BPA services. See the tender documentation for further details. Revised
Internal identifier: 26/28759
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 85000000 Health and social work services
Additional classification (cpv): 85300000 Social work and related services, 85311200 Welfare services for the handicapped, 85312400 Welfare services not delivered through residential institutions
Options: 
Description of the options: option of one year
5.1.2.
Place of performance
Country subdivision (NUTS): Akershus (NO084)
Country: Norway
Additional information: Buskerud og Akershus
5.1.2.
Place of performance
Country subdivision (NUTS): Buskerud (NO085)
Country: Norway
Additional information: Buskerud og Akershus
5.1.3.
Estimated duration
Start date: 01/03/2027
Duration end date: 28/02/2033
5.1.4.
Renewal
Maximum renewals: 1
Other information about renewals: 1 år
5.1.6.
General information
Reserved participation: 
Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given: Not required
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
This procurement is also suitable for small and medium-sized enterprises (SMEs): yes
Additional information: GPA i offentlige anskaffelser står for Government Procurement Agreement, som er WTO-avtalen om offentlige innkjøp. Mer om informasjon om dette kan leses på regjeringen.no
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.10.
Award criteria
Criterion: 
Type: Quality
Name: Kvalitet
Description: quality - 100 %
Category of award weight criterion: Weight (percentage, exact)
Award criterion number: 100
5.1.11.
Procurement documents
Languages in which the procurement documents are officially available: Norwegian
Deadline for requesting additional information: 06/11/2026 11:00:00 (UTC+00:00) Western European Time, GMT
Address of the procurement documents: https://permalink.mercell.com/291894868.aspx
5.1.12.
Terms of procurement
Terms of submission: 
Electronic submission: Required
Address for submission: https://permalink.mercell.com/291894868.aspx
Languages in which tenders or requests to participate may be submitted: Norwegian
Variants: Not allowed
Tenderers may submit more than one tender: Not allowed
Deadline for receipt of tenders: 13/11/2026 11:00:00 (UTC+00:00) Western European Time, GMT
Duration during which the tender must remain valid: 5 Months
Information that can be supplemented after the submission deadline: 
At the discretion of the buyer, some missing tenderer-related documents may be submitted later.
Additional information: Vurderes konkret
Terms of contract: 
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: Reference to the tender documents.
A non-disclosure agreement is required: yes
Additional information about the non-disclosure agreement: Reference to the tender documents.
Electronic invoicing: Required
Electronic ordering will be used: yes
Electronic payment will be used: yes
Financial arrangement: Reference to the tender documents.
5.1.16.
Further information, mediation and review
Mediation organisation: Klagenemnda for offentlige anskaffelser
Review organisation: Klagenemnda for offentlige anskaffelser
Information about review deadlines: Karensfrist 10 dager
Organisation providing information concerning the general regulatory framework for taxes applicable in the place where the contract is to be performed: Klagenemnda for offentlige anskaffelser
Organisation providing additional information about the procurement procedure: Drammen kommune
Organisation providing offline access to the procurement documents: Drammen kommune
Organisation providing more information on the review procedures: Drammen kommune
8. Organisations
8.1.
ORG-0001
Official name: Drammen kommune
Registration number: 921234554
Postal address: Engene 1
Town: DRAMMEN
Postcode: 3008
Country subdivision (NUTS): Buskerud (NO085)
Country: Norway
Contact point: Benedicte Elisabeth Dalheim
Email: benedicte.elisabeth.dalheim@drammen.kommune.no
Telephone: 32040000
Internet address: https://www.drammen.kommune.no/
Roles of this organisation: 
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation providing more information on the review procedures
8.1.
ORG-0002
Official name: Klagenemnda for offentlige anskaffelser
Registration number: 918 195 548
Postal address: Postboks 511 sentrrum
Town: BERGEN
Postcode: 5805
Country subdivision (NUTS): Vestland (NO0A2)
Country: Norway
Roles of this organisation: 
Review organisation
Mediation organisation
Organisation providing information concerning the general regulatory framework for taxes applicable in the place where the contract is to be performed
10. Change
Version of the previous notice to be changed: efafba33-bb49-4db0-9ee4-164735ae5377-01
Main reason for change: Information updated
Description: info updated
10.1.
Change
Section identifier: PROCEDURE
Notice information
Notice identifier/version: 6dfe45fd-7601-4d7b-96c2-ef52d7377a18  -  01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 19
Notice dispatch date: 08/10/2026 08:28:08 (UTC+00:00) Western European Time, GMT
Notice dispatch date (eSender): 08/10/2026 08:28:27 (UTC+00:00) Western European Time, GMT
Languages in which this notice is officially available: English
Notice publication number: 699855-2026
OJ S issue number: 196/2026
Publication date: 09/10/2026