16 ORG-0001 MIDTRE HÅLOGALAND TINGRETT Håkons gate 4 HARSTAD 9405 NO072 NOR 926723073 MIDTRE HÅLOGALAND TINGRETT ORG-0002 Hyyr AS Gaustadalléen 21 Oslo 0349 NO081 NOR 924998687 Hyyr Support +47 90 63 65 38 admin@hyyr.no false ORG-0003 Lødingen Kommune Rådhusvegen 27 Lødingen 8410 NO071 NOR 945468661 Lødingen Kommune 91645479 innkjop@harstad.kommune.no false ORG-0004 Narvik kommune Postboks 64 Narvik 8501 NO071 NOR 959469059 Narvik kommune +4776912000 baard.arnoy@narvik.kommune.no false ORG-0005 Dielddanuori suohkan - Tjeldsund kommune Postboks 240 Evenskjer 9439 NO072 NOR 959469326 Dielddanuori suohkan - Tjeldsund kommune +4791384292 bente.solvang@tjeldsund.kommune.no true ORG-0006 Harstad Kommune Postmottak, Postboks 1000, Harstad kommune Harstad 9479 NO072 NOR 972417971 Harstad Kommune +4791645479 innkjop@harstad.kommune.no false ORG-0007 Kvæfjord Kommune Bygdevegen 26 Borkenes 9475 NO072 NOR 972417998 Kvæfjord Kommune +4747705699 merete.halvorsen@kvafjord.kommune.no 00709264-2026199/20262026-10-14+02:00 2.3 eforms-sdk-1.13 63bc9d91-4f7b-40e7-b048-f07e9fca0841 38e81270-99c9-466c-8ebd-e836f06af61d 2026-10-13+02:00 09:43:05+02:00 01 32014L0024 cn-standard ENG body-pl-la gen-pub ORG-0003 body-pl-la gen-pub ORG-0004 body-pl-la gen-pub ORG-0005 body-pl-la gen-pub ORG-0006 body-pl-la gen-pub ORG-0007 Anskaffelsesforskriften epo-procurement-document The rejection reasons are defined in the tender documentation. epo-procurement-document The qualification requirements are defined in the tender documentation. All interested suppliers can submit tender offers through Hyyr. The competition does not have a prequalification phase. The tenders will be evaluated directly, and dialogues or negotiations will not be allowed beyond minor clarifications and corrections of the tenders. Tenderers are strongly encouraged to follow the instructions given in this tender documentation with annexes and possibly ask questions about uncertainties in the communication module in Hyyr. open false cmqf2f2oi000004jjgkbi8yjy Interpretation Services The Contracting Authority Harstad municipality shall, on behalf of Harstad, Kvæfjord, Tjeldsund, Lødingen and Narvik municipalities, hold this competition. Harstad municipality is responsible for the implementation of the competition. This tender contest includes all 5 municipalities. The municipalities are independent legal entities and will enter into separate contracts. Background The existing agreement on interpretation services expires 10 November 2026 and a new framework agreement shall be established. The need for interpretation services is stable and is expected to persist, at the same time that the requirements for documented competence and proper handling of confidential information mean that we must have clear contractual frameworks, processes for ordering and mechanisms for quality assurance. We assume that in the current situation we have varying types of assignments (planned meetings, acute events, short telephone assignments and more demanding calls). This makes it necessary with a contract structure that both supports high availability and gives us control over the competence used in each assignment. The contracting authority needs to ensure continued access to interpretation services that support reliable and effective communication in the face of users, patients, inhabitants or other persons with a need for language assistance. The services are important for safeguarding correct information exchange, equal service provision and good case handling. The new framework agreement shall give the contracting authority predictable access to necessary interpretation services within different interpretation forms and facilitate flexible orders suitable for varying needs. The need includes interpretation via telephone and monitor (video interpretation), as well as on-site interpretation at physical meetings. In addition there is a need for written translations (translator/translation) if needed. Description of the assignment The procurement is for a framework agreement for the provision of interpretation services. The delivery shall include: The procurement is for the establishment of parallel framework agreements with three tenderers for the following services: Interpretation by telephone or via monitor/video Attendance in the municipality ́s premises or another agreed location. Translator services (written translations) The contracting authority would like to establish parallel framework agreements with several tenderers. Tenderers will be ranked according to the score achieved in accordance with the award criteria. The tenderer who achieves the highest score (called supplier 1) shall, as a main rule, be contacted first and will be awarded call-offs if this tenderer has the requested interpreter available. If tenderer 1 does not have available capacity or cannot offer the requested interpreter, the tenderer who has achieved the second highest score is contacted (supplier 2), and so on depending on how many suppliers the contracting authority thinks it is appropriate to offer a contract. The ranking of the tenderers will be based on the stated award criteria. The aim of the framework agreement is to cover the contracting authority ́s ongoing need for qualified language assistance across different situations and disciplines. A system is requested that can handle orders within the relevant interpreter forms and contribute to the contracting authority getting access to relevant services when the needs arise. The estimated contract value is NOK 14,500,000 for all municipalities in the contract period. This is an estimate based on the available information on consumption in the period 2022-2026 and is not binding for the municipalities. Estimate distributed per municipality: Harstad NOK 5,600,000 - maximum 6,300,000 Sounding NOK 600,000 - maximum 1,000,000. Kvæfjord NOK 1,300,000 - maximum 1,600,000. Tjeldsund NOK 1,500,000 - maximum 2,000,000. Narvik NOK 5,600,000 - maximum 6,300,000 Most of the assignments are within telephone interpretation/monitor interpreters. This type of assignment amounted to approximately 85% of the contract sum. The majority of assignments for Harstad municipality will be for doctors' offices, the unit for integration, the child welfare service, the home care service and the school and nurseries. Using interpreters, the choice between the different categories will be affected by many variables, including which entity orders, the assignment ́s length and complexity, any requests that the external parties in the case may have the type of interpreter that is used etc. There are also slightly different practices in the municipalities as regards how much of the total number of assignments are used on remote interpreters (telephone interpretation/monitor interpreter), on-site interpretation and translations. The distribution within the different services can therefore change in the contract period, depending on future needs. The framework agreement has an estimated maximum value of up to NOK 17,200,000 excluding VAT. The stated value is an estimate and does not involve any obligations to buy beyond the actual need in the contract period. services 14500000 79540000 79530000 Anywhere anyw LOT-0001 other The qualification requirements are described in the tender documentation. no-eu-funds false not-allowed false cmqf2f2oi000004jjgkbi8yjy non-restricted-document https://hyyr.no/procurement/cmqf2f2oi000004jjgkbi8yjy See tender documents epo-procurement-document none false no performance See Tender Documents required not-allowed per-exa 30 quality Delivery and order follow-up Evaluation of a system for receiving and handling orders, response time, availability, flexibility with varying needs and the ability to deliver within telephone, monitor and turn-out interpretation. per-exa 30 quality Quality of the delivery Evaluation of how the tenderer ensures access to qualified interpreters/translators, quality assurance of the delivery, handling different types of interpreters, as well as routines for correct and reliable execution of the assignment. per-exa 40 price Price Evaluation of the offered price form for the requested interpretation forms and translator services. It ought to form the basis for the total price matrix for relevant service categories and any mark-up/waiting time/travel where included in the tender documentation. per-exa 0 quality Climate and environment The procurement has a climate footprint and an environmental impact that is immaterial ORG-0003 https://hyyr.no/procurement/cmqf2f2oi000004jjgkbi8yjy ORG-0002 60 ORG-0001 ORG-0001 NOR false false required true 2026-11-17+01:00 12:00:00+01:00 false 3 17200000 48 none fa-wo-rc cmqf2f2pw000304jjcy58cpyr Interpretation Services The Contracting Authority Harstad municipality shall, on behalf of Harstad, Kvæfjord, Tjeldsund, Lødingen and Narvik municipalities, hold this competition. Harstad municipality is responsible for the implementation of the competition. This tender contest includes all 5 municipalities. The municipalities are independent legal entities and will enter into separate contracts. Background The existing agreement on interpretation services expires 10 November 2026 and a new framework agreement shall be established. The need for interpretation services is stable and is expected to persist, at the same time that the requirements for documented competence and proper handling of confidential information mean that we must have clear contractual frameworks, processes for ordering and mechanisms for quality assurance. We assume that in the current situation we have varying types of assignments (planned meetings, acute events, short telephone assignments and more demanding calls). This makes it necessary with a contract structure that both supports high availability and gives us control over the competence used in each assignment. The contracting authority needs to ensure continued access to interpretation services that support reliable and effective communication in the face of users, patients, inhabitants or other persons with a need for language assistance. The services are important for safeguarding correct information exchange, equal service provision and good case handling. The new framework agreement shall give the contracting authority predictable access to necessary interpretation services within different interpretation forms and facilitate flexible orders suitable for varying needs. The need includes interpretation via telephone and monitor (video interpretation), as well as on-site interpretation at physical meetings. In addition there is a need for written translations (translator/translation) if needed. Description of the assignment The procurement is for a framework agreement for the provision of interpretation services. The delivery shall include: The procurement is for the establishment of parallel framework agreements with three tenderers for the following services: Interpretation by telephone or via monitor/video Attendance in the municipality ́s premises or another agreed location. Translator services (written translations) The contracting authority would like to establish parallel framework agreements with several tenderers. Tenderers will be ranked according to the score achieved in accordance with the award criteria. The tenderer who achieves the highest score (called supplier 1) shall, as a main rule, be contacted first and will be awarded call-offs if this tenderer has the requested interpreter available. If tenderer 1 does not have available capacity or cannot offer the requested interpreter, the tenderer who has achieved the second highest score is contacted (supplier 2), and so on depending on how many suppliers the contracting authority thinks it is appropriate to offer a contract. The ranking of the tenderers will be based on the stated award criteria. The aim of the framework agreement is to cover the contracting authority ́s ongoing need for qualified language assistance across different situations and disciplines. A system is requested that can handle orders within the relevant interpreter forms and contribute to the contracting authority getting access to relevant services when the needs arise. The estimated contract value is NOK 14,500,000 for all municipalities in the contract period. This is an estimate based on the available information on consumption in the period 2022-2026 and is not binding for the municipalities. Estimate distributed per municipality: Harstad NOK 5,600,000 - maximum 6,300,000 Sounding NOK 600,000 - maximum 1,000,000. Kvæfjord NOK 1,300,000 - maximum 1,600,000. Tjeldsund NOK 1,500,000 - maximum 2,000,000. Narvik NOK 5,600,000 - maximum 6,300,000 Most of the assignments are within telephone interpretation/monitor interpreters. This type of assignment amounted to approximately 85% of the contract sum. The majority of assignments for Harstad municipality will be for doctors' offices, the unit for integration, the child welfare service, the home care service and the school and nurseries. Using interpreters, the choice between the different categories will be affected by many variables, including which entity orders, the assignment ́s length and complexity, any requests that the external parties in the case may have the type of interpreter that is used etc. There are also slightly different practices in the municipalities as regards how much of the total number of assignments are used on remote interpreters (telephone interpretation/monitor interpreter), on-site interpretation and translations. The distribution within the different services can therefore change in the contract period, depending on future needs. The framework agreement has an estimated maximum value of up to NOK 17,200,000 excluding VAT. The stated value is an estimate and does not involve any obligations to buy beyond the actual need in the contract period. services 14500000 79540000 79530000 Anywhere anyw 48 The contract can be extended for 1 year at a time, up to 2 times (2+1+1). 2 The contract can be extended for 1 year at a time, up to 2 times (2+1+1).