716928-2026 - Result
Belgium – IT services: consulting, software development, Internet and support – Managed Service Provider ServiceNow
OJ S 201/2026 16/10/2026
Contract or concession award notice – standard regime
Services
1. Buyer
1.1.
Buyer
Official name: Brussels Airport Company nv
Email: procurement@brusselsairport.be
Legal type of the buyer: Entity with special or exclusive rights
Activity of the contracting entity: Airport-related activities
2. Procedure
2.1.
Procedure
Title: Managed Service Provider ServiceNow
Description: De opdracht bestaat uit het aanstellen van een Managed Service Provider voor ServiceNow, onze standaardapplicatie voor workflowbeheer, die alle lifecycle-activiteiten kan verzorgen, waaronder het afhandelen van run-incidenten, monitoring, upgrades en patching, evenals kleinere en grotere changes, …
Procedure identifier: cc553b13-f2bd-4c6c-8c84-54dee5c8416b
Internal identifier: BAC/2025/085
Type of procedure: Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
Additional classification (cpv): 48000000 Software package and information systems
2.1.2.
Place of performance
Country subdivision (NUTS): Arr. Halle-Vilvoorde (BE241)
Country: Belgium
2.1.4.
General information
Legal basis: 
Directive 2014/25/EU
5. Lot
5.1.
Lot: LOT-0001
Title: BAC/2025/085 - 1
Description: De opdracht bestaat uit het aanstellen van een Managed Service Provider voor ServiceNow, onze standaardapplicatie voor workflowbeheer, die alle lifecycle-activiteiten kan verzorgen, waaronder het afhandelen van run-incidenten, monitoring, upgrades en patching, evenals kleinere en grotere changes, …
Internal identifier: 1
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
Additional classification (cpv): 48000000 Software package and information systems
5.1.2.
Place of performance
Town: Zaventem
Postcode: 1930
Country subdivision (NUTS): Arr. Halle-Vilvoorde (BE241)
Country: Belgium
Additional information: Luchthaven, Brussel-Nationaal
5.1.3.
Estimated duration
Duration: 3 Years
5.1.4.
Renewal
Maximum renewals: 2
Other information about renewals: Twee keer, één jaar.
5.1.6.
General information
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
5.1.15.
Techniques
Framework agreement: 
No framework agreement
Information about the dynamic purchasing system: 
No dynamic purchase system
5.1.16.
Further information, mediation and review
Mediation organisation: Nederlandstalige Ondernemingsrechtbank Brussel (vernietigingsprocedure); Voorzitter van de Nederlandstalige Ondernemingsrechtbank (schorsingsprocedure)
Review organisation: Nederlandstalige Ondernemingsrechtbank Brussel (vernietigingsprocedure); Voorzitter van de Nederlandstalige Ondernemingsrechtbank (schorsingsprocedure)
Information about review deadlines: Indien u niet akkoord kan gaan met de beslissing, kan u hiertegen beroep aantekenen bij de bevoegde verhaalinstantie, overeenkomstig met de artikelen 14, 15, 23 en 24 van de Wet van 17 juni 2013. De bevoegde beroepsinstantie is de Nederlandstalige Ondernemingsrechtbank te Brussel. Vorderingen tot schorsing van deze beslissing dienen ingesteld te worden binnen de 15 kalenderdagen en vorderingen tot vernietiging van deze beslissing binnen de 60 kalenderdagen telkens te rekenen vanaf de dag van verzending van het schrijven.
Organisation providing additional information about the procurement procedure: Brussels Airport Company nv
Organisation providing offline access to the procurement documents: Brussels Airport Company nv
6. Results
Value of all contracts awarded in this notice: 2 189 477,78 EUR
6.1.
Result lot identifier: LOT-0001
Winner selection status: At least one winner was chosen.
6.1.2.
Information about winners
Winner: 
Official name: Fujitsu Technology Solutions NV
Tender: 
Tender identifier: Fujitsu Technology Solutions NV-LOT-0001
Identifier of lot or group of lots: LOT-0001
Value of the tender: 2 189 477,78 EUR
The tender is a variant: no
Subcontracting: Not yet known
Contract information: 
Identifier of the contract: Fujitsu Technology Solutions NV-LOT-0001
Date on which the winner was chosen: 07/07/2026
Date of the conclusion of the contract: 24/09/2026
6.1.3.
Non-winning tenderers
Non-winning tenderers: 
Official name: CEGEKA
Tender: 
Tender identifier: CEGEKA-LOT-0001
Identifier of lot or group of lots: LOT-0001
Value of the tender: 2 227 269,81 EUR
The tender is a variant: no
Subcontracting: Not yet known
6.1.4.
Statistical information
Received tenders or requests to participate: 
Type of received submissions: Tenders
Number of tenders or requests to participate received: 2
Range of tenders: 
Value of the lowest admissible tender: 2 189 477,78 EUR
Value of the highest admissible tender: 2 227 269,18 EUR
8. Organisations
8.1.
ORG-0001
Official name: Brussels Airport Company nv
Registration number: 0890082292_1486
Postal address: Luchthaven Brussel-Nationaal, Gebouw 1M (Compass)
Town: Zaventem
Postcode: 1930
Country subdivision (NUTS): Arr. Halle-Vilvoorde (BE241)
Country: Belgium
Email: procurement@brusselsairport.be
Telephone: +32 27534500
Internet address: http://www.brusselsairport.be
Buyer profile: https://www.publicprocurement.be/bda?organisationIds=1486&includeOrganisationChildren=true
Roles of this organisation: 
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
8.1.
ORG-0002
Official name: FOD Beleid en Ondersteuning
Registration number: BE001
Postal address: Simon Bolivarlaan 30, bus 1
Town: Brussel
Postcode: 1000
Country subdivision (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Country: Belgium
Email: revise@publicprocurement.be
Telephone: +32 2 740 80 00
Internet address: https://bosa.belgium.be
Roles of this organisation: 
TED eSender
8.1.
ORG-0003
Official name: Nederlandstalige Ondernemingsrechtbank Brussel (vernietigingsprocedure); Voorzitter van de Nederlandstalige Ondernemingsrechtbank (schorsingsprocedure)
Registration number: 0248012469
Postal address: Waterloolaan 70
Town: Brussel
Postcode: 1000
Country subdivision (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Country: Belgium
Email: info@just.fgov.be
Telephone: 025577635
Roles of this organisation: 
Review organisation
Mediation organisation
8.1.
ORG-0004
Official name: CEGEKA
Registration number: 0882419490_bdbaec01-7690-4601-b8e9-57ff9b7d4c50
Postal address: Kempische steenweg 307
Town: Hasselt
Postcode: 3500
Country subdivision (NUTS): Arr. Hasselt (BE224)
Country: Belgium
Email: bidoffice.infracluster@cegeka.com
Telephone: 011240234
Roles of this organisation: 
Tenderer
8.1.
ORG-0005
Official name: Fujitsu Technology Solutions NV
Size of the economic operator: Large
Registration number: 0430262405_c52f6890-9715-4df3-80a7-b0498133a4ed
Postal address: Culliganlaan 5 Box 901
Town: Diegem
Postcode: 1831
Country subdivision (NUTS): Arr. Halle-Vilvoorde (BE241)
Country: Belgium
Email: yves.thomas@fujitsu.com
Telephone: 0032496578790
Roles of this organisation: 
Tenderer
Winner of these lots: LOT-0001
Notice information
Notice identifier/version: cf5a0d0b-c2db-47ff-b04b-5964c28c390c  -  01
Form type: Result
Notice type: Contract or concession award notice – standard regime
Notice subtype: 30
Notice dispatch date: 15/10/2026 00:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Notice dispatch date (eSender): 15/10/2026 00:00:00 (UTC+02:00) Eastern European Time, Central European Summer Time
Languages in which this notice is officially available: Dutch
Notice publication number: 716928-2026
OJ S issue number: 201/2026
Publication date: 16/10/2026