See the notice on TED website
1. Buyer
1.1.
Buyer
Official name: Innherred anskaffelser
Legal type of the buyer: Body governed by public law, controlled by a local authority
Activity of the contracting authority: General public services
1.1.
Buyer
Official name: Levanger kommune
Legal type of the buyer: Body governed by public law, controlled by a local authority
Activity of the contracting authority: General public services
1.1.
Buyer
Official name: Verdal kommune
Legal type of the buyer: Body governed by public law, controlled by a local authority
Activity of the contracting authority: General public services
1.1.
Buyer
Official name: Inderøy kommune
Legal type of the buyer: Body governed by public law, controlled by a local authority
Activity of the contracting authority: General public services
1.1.
Buyer
Official name: Steinkjer kommune
Legal type of the buyer: Body governed by public law, controlled by a local authority
Activity of the contracting authority: General public services
1.1.
Buyer
Official name: Snåsa kommune
Legal type of the buyer: Body governed by public law, controlled by a local authority
Activity of the contracting authority: General public services
1.1.
Buyer
Official name: Lierne kommune
Legal type of the buyer: Body governed by public law, controlled by a local authority
Activity of the contracting authority: General public services
1.1.
Buyer
Official name: Røyrvik kommune
Legal type of the buyer: Body governed by public law, controlled by a local authority
Activity of the contracting authority: General public services
1.1.
Buyer
Official name: Høylandet kommune
Legal type of the buyer: Body governed by public law, controlled by a local authority
Activity of the contracting authority: General public services
1.1.
Buyer
Official name: Grong kommune
Legal type of the buyer: Body governed by public law, controlled by a local authority
Activity of the contracting authority: General public services
1.1.
Buyer
Official name: Flatanger kommune
Legal type of the buyer: Body governed by public law, controlled by a local authority
Activity of the contracting authority: General public services
1.1.
Buyer
Official name: Namsos kommune
Legal type of the buyer: Body governed by public law, controlled by a local authority
Activity of the contracting authority: General public services
1.1.
Buyer
Official name: Trøndelag Fylkeskommune
Legal type of the buyer: Body governed by public law, controlled by a regional authority
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: Framework agreement for interpretation services
Description: Background Innherred Anskaffelser KO is a municipal working partnership between 11 municipalities in Innherred and Namdalen in Trøndelag. The aim is to implement rational, reliable and efficient procurements on behalf of the participating municipalities. Inderøy municipality is the office municipality and a formal employer for employees in the cooperation. The framework agreement shall, upon the start of the agreement, include nine municipalities: Levanger, Verdal, Inderøy, Steinkjer, Snåsa, Grong, Lierne, Røyrvik and Høylandet. Namsos, Flatanger and Trøndelag county shall have an option to join the contract after the existing agreements expire. Municipal companies (KF) under the participating municipalities shall also be able to use the contract. The procurement shall ensure continued access to interpretation services after the current framework agreement expires and combine the municipalities into one joint contract. This shall contribute to better coordination, like practice, more general follow-up as well as a better basis for management, statistics and quality follow-up across the cooperation. Current situation, contract extent and option participants There is currently a framework agreement for interpretation services for Snåsa, Steinkjer, Inderøy, Verdal and Levanger. The agreement expires 30.11.2026. In 2025, a total of 9,247 interpretation assignments were registered for these municipalities, of which 9,168 are telephone interpretation, 67 video interpretation and 12 attendance interpretations. The statistics form the basis for estimating the extent in the new contract. Since the current contract was established in 2022, six municipalities in Namdalen have become a part of Innherred Anskaffelser KO: Grong, Lierne, Røyrvik, Høylandet, Namsos and Flatanger. The contracting authority does not have equivalent detailed statistics for these six municipalities. Based on the available ratio, the need is estimated to approx. 3,000 interpretation assignments per annum. The distribution between telephony, video and turn-out interpretation is mainly expected to be comparable to the historical distribution in the Innherred municipalities. The estimate is uncertain and is not binding for future withdrawals. Grong, Lierne, Røyrvik and Høylandet are included in the new framework agreement from the start of the agreement. Namsos and Flatanger have a separate framework agreement for interpretation services until 20.08.2027, and shall therefore have an option to join the new contract after this expires. Trøndelag county shall also have an option to join the framework agreement. The county ́s contract will run until 30.04.2027, and commencement can take place from 01.05.2027. In 2025 3,157 interpretation assignments were registered for Trøndelag county, of which 2,473 are telephone interpretation, 127 video interpretation and 557 attendances. Most of the attendance assignments were connected to Sør-Trøndelag, and it is anticipated that a significant amount will apply to the Trondheim area. Attendance assignments can also occur at the county ́s entities elsewhere in Trøndelag. At the turn-out interpretation, the tenderer must reckon on assignments in Innherred, Namdalen, the Trondheim area and other parts of Trøndelag, depending on the contract participants ́needs. Historical figures and geographical distributions are only a guideline and are not a guarantee for future volume or location. The estimated value of the framework agreement, based on available statistics and calculated ratios, is NOK 35,000,000 excluding VAT. The maximum value of the framework agreement is NOK 45,000,000 excluding VAT. Description of the assignment The procurement is for a joint framework agreement for the provision of interpretation services for the participants of the agreement. The agreement shall cover continuous need for telephony interpretation, video interpretation, ongoing interpretation of meetings and written translations, both planned and acute assignments. A large number of the assignments are expected to include telephone and video interpretation. The services will be used in ordinary municipal and county services, including health and care services, child protection, NAV, refugee service, adult education, schools, nurseries and other public service areas. The need will vary as regards language, scope, date, geographical location and which interpreter form is best suited. Tenderers shall have sufficient capacity and language coverage to handle a broad and varied need, also at short notice. The contract shall serve many orderers across municipalities, entities and service areas, and therefore there are high requirements for delivery ability, accessibility, quality and efficient systems for ordering and following up. The delivery shall always be in accordance with the Interpretation Act and associated regulations. The contracting authority places great emphasis on the use of qualified interpreters and that the best qualified interpreters available for each assignment are offered, based on the qualification categories in the National Interpreter Register. The framework agreement shall contribute to predictable and efficient access to high quality interpretation services, as well as facilitate uniform ordering routines, good follow-up and a better overview of the use of the services across the contract participants.
Procedure identifier: 3757e225-4b58-4df5-a71e-b8160a2c0d41
Internal identifier: cmt1hvovg000604la8e8g25hr
Type of procedure: Open
The procedure is accelerated: no
Main features of the procedure: All interested suppliers can submit tender offers through Hyyr. The competition does not have a prequalification phase. The tenders will be evaluated directly, and dialogues or negotiations will not be allowed beyond minor clarifications and corrections of the tenders. Tenderers are strongly encouraged to follow the instructions given in this tender documentation with annexes and possibly ask questions about uncertainties in the communication module in Hyyr.
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79540000 Interpretation services
Additional classification (cpv): 79530000 Translation services, 79511000 Telephone operator services, 98000000 Other community, social and personal services, 79510000 Telephone-answering services, 79900000 Miscellaneous business and business-related services
2.1.2.
Place of performance
Anywhere
Additional information: Anywhere
2.1.3.
Value
Estimated value excluding VAT: 35 000 000,00 NOK
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
Anskaffelsesforskriften -
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document, Procurement Document
5. Lot
5.1.
Lot: LOT-0001
Title: Framework agreement for interpretation services
Description: Background Innherred Anskaffelser KO is a municipal working partnership between 11 municipalities in Innherred and Namdalen in Trøndelag. The aim is to implement rational, reliable and efficient procurements on behalf of the participating municipalities. Inderøy municipality is the office municipality and a formal employer for employees in the cooperation. The framework agreement shall, upon the start of the agreement, include nine municipalities: Levanger, Verdal, Inderøy, Steinkjer, Snåsa, Grong, Lierne, Røyrvik and Høylandet. Namsos, Flatanger and Trøndelag county shall have an option to join the contract after the existing agreements expire. Municipal companies (KF) under the participating municipalities shall also be able to use the contract. The procurement shall ensure continued access to interpretation services after the current framework agreement expires and combine the municipalities into one joint contract. This shall contribute to better coordination, like practice, more general follow-up as well as a better basis for management, statistics and quality follow-up across the cooperation. Current situation, contract extent and option participants There is currently a framework agreement for interpretation services for Snåsa, Steinkjer, Inderøy, Verdal and Levanger. The agreement expires 30.11.2026. In 2025, a total of 9,247 interpretation assignments were registered for these municipalities, of which 9,168 are telephone interpretation, 67 video interpretation and 12 attendance interpretations. The statistics form the basis for estimating the extent in the new contract. Since the current contract was established in 2022, six municipalities in Namdalen have become a part of Innherred Anskaffelser KO: Grong, Lierne, Røyrvik, Høylandet, Namsos and Flatanger. The contracting authority does not have equivalent detailed statistics for these six municipalities. Based on the available ratio, the need is estimated to approx. 3,000 interpretation assignments per annum. The distribution between telephony, video and turn-out interpretation is mainly expected to be comparable to the historical distribution in the Innherred municipalities. The estimate is uncertain and is not binding for future withdrawals. Grong, Lierne, Røyrvik and Høylandet are included in the new framework agreement from the start of the agreement. Namsos and Flatanger have a separate framework agreement for interpretation services until 20.08.2027, and shall therefore have an option to join the new contract after this expires. Trøndelag county shall also have an option to join the framework agreement. The county ́s contract will run until 30.04.2027, and commencement can take place from 01.05.2027. In 2025 3,157 interpretation assignments were registered for Trøndelag county, of which 2,473 are telephone interpretation, 127 video interpretation and 557 attendances. Most of the attendance assignments were connected to Sør-Trøndelag, and it is anticipated that a significant amount will apply to the Trondheim area. Attendance assignments can also occur at the county ́s entities elsewhere in Trøndelag. At the turn-out interpretation, the tenderer must reckon on assignments in Innherred, Namdalen, the Trondheim area and other parts of Trøndelag, depending on the contract participants ́needs. Historical figures and geographical distributions are only a guideline and are not a guarantee for future volume or location. The estimated value of the framework agreement, based on available statistics and calculated ratios, is NOK 35,000,000 excluding VAT. The maximum value of the framework agreement is NOK 45,000,000 excluding VAT. Description of the assignment The procurement is for a joint framework agreement for the provision of interpretation services for the participants of the agreement. The agreement shall cover continuous need for telephony interpretation, video interpretation, ongoing interpretation of meetings and written translations, both planned and acute assignments. A large number of the assignments are expected to include telephone and video interpretation. The services will be used in ordinary municipal and county services, including health and care services, child protection, NAV, refugee service, adult education, schools, nurseries and other public service areas. The need will vary as regards language, scope, date, geographical location and which interpreter form is best suited. Tenderers shall have sufficient capacity and language coverage to handle a broad and varied need, also at short notice. The contract shall serve many orderers across municipalities, entities and service areas, and therefore there are high requirements for delivery ability, accessibility, quality and efficient systems for ordering and following up. The delivery shall always be in accordance with the Interpretation Act and associated regulations. The contracting authority places great emphasis on the use of qualified interpreters and that the best qualified interpreters available for each assignment are offered, based on the qualification categories in the National Interpreter Register. The framework agreement shall contribute to predictable and efficient access to high quality interpretation services, as well as facilitate uniform ordering routines, good follow-up and a better overview of the use of the services across the contract participants.
Internal identifier: cmt1hvoww000904la0w1tay36
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 79540000 Interpretation services
Additional classification (cpv): 79530000 Translation services, 79511000 Telephone operator services, 98000000 Other community, social and personal services, 79510000 Telephone-answering services, 79900000 Miscellaneous business and business-related services
Options:
Description of the options: The contract can be extended for 1 year at a time, up to 2 times (2+1+1).
5.1.2.
Place of performance
Anywhere
Additional information: Anywhere
5.1.3.
Estimated duration
Duration: 48 Months
5.1.4.
Renewal
Maximum renewals: 2
Other information about renewals: The contract can be extended for 1 year at a time, up to 2 times (2+1+1).
5.1.5.
Value
Estimated value excluding VAT: 35 000 000,00 NOK
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.10.
Award criteria
Criterion:
Type: Price
Name: Price
Description: The price will be evaluated on the basis of the completed price form (Annex 2 - Price Form Interpreter Services). The evaluation sum in cell D37 stated in the price form will form the basis for the calculation of points.
Category of award weight criterion: Weight (percentage, exact)
Award criterion number: 40
Criterion:
Type: Quality
Name: Quality
Description: Under this criteria, the tenderer will evaluate the tenderer's response to the associated evaluation requirements. Emphasis will be put on: User friendliness and efficiency in the ordering system. Handling urgent and emergency assignments. Quality and systemics for matching interpreters for assignments Documented capacity, qualification level, language coverage and robustness Plan for implementation and start of the agreement. Routines for processing deviations and claims. Follow-up and further development of interpreters
Category of award weight criterion: Weight (percentage, exact)
Award criterion number: 60
Criterion:
Type: Quality
Name: Climate and environment
Description: The contracting authority has assessed the procurement ́s climate footprint and environmental impact, cf. the Procurement Act § 5 b. The procurement is for the provision of interpretation services, where a significant part of the assignments is expected to be carried out as telephone or video interpretation. The service involves, to a small degree, the use of physical input factors, goods deliveries or other activity that carries considerable climate footprint or environmental impact. Any assignments that require physical attendance are expected to be a limited part of the total contract volume. The contracting authority considers, based on the procurement having an immaterial climate footprint and an immaterial environmental impact. Climate and environmental considerations are therefore not used as the award criteria in the competition, cf. the Procurement Act § 5 b third paragraph.
Category of award weight criterion: Weight (percentage, exact)
Award criterion number: 0
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Norwegian
Electronic catalogue: Not allowed
Tenderers may submit more than one tender: Not allowed
Deadline for receipt of tenders: 01/12/2026 12:00:00 (UTC+01:00) Central European Time, Western European Summer Time
Duration during which the tender must remain valid: 60 Days
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: See Tender Documents
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: no
Financial arrangement: See tender documents
5.1.15.
Techniques
Framework agreement:
Framework agreement, without reopening of competition
Maximum number of participants: 1
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: TRØNDELAG TINGRETT
Organisation providing additional information about the procurement procedure: Innherred anskaffelser
Organisation providing more information on the review procedures: TRØNDELAG TINGRETT
Organisation receiving requests to participate: Hyyr AS
8. Organisations
8.1.
ORG-0001
Official name: TRØNDELAG TINGRETT
Registration number: 926722794
Postal address: Trondheim Tinghus
Town: TRONDHEIM
Postcode: 7013
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: TRØNDELAG TINGRETT
Roles of this organisation:
Review organisation
Organisation providing more information on the review procedures
8.1.
ORG-0002
Official name: Hyyr AS
Registration number: 924998687
Postal address: Gaustadalléen 21
Town: Oslo
Postcode: 0349
Country subdivision (NUTS): Oslo (NO081)
Country: Norway
Contact point: Hyyr Support
Telephone: +47 90 63 65 38
Roles of this organisation:
Organisation receiving requests to participate
8.1.
ORG-0003
Official name: Innherred anskaffelser
Registration number: 922065020
Postal address: Vennalivegen 7
Town: Mosvik
Postcode: 7670
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: Innherred anskaffelser
Telephone: +47 45 46 26 09
Roles of this organisation:
Organisation providing additional information about the procurement procedure
8.1.
ORG-0004
Official name: Levanger kommune
Registration number: 938587051
Postal address: Håkon den godes gt. 30
Town: Levanger
Postcode: 7600
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: Levanger kommune
Telephone: +4774052500
Roles of this organisation:
Buyer
8.1.
ORG-0005
Official name: Verdal kommune
Registration number: 938587418
Postal address: Rådhusgata 2
Town: Verdal
Postcode: 7650
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: Verdal kommune
Telephone: +477448200
Roles of this organisation:
Buyer
8.1.
ORG-0006
Official name: Inderøy kommune
Registration number: 997391853
Postal address: Vennalivegen 7
Town: Inderøy
Postcode: 7670
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: Inderøy kommune
Telephone: +4774124200
Roles of this organisation:
Buyer
8.1.
ORG-0007
Official name: Steinkjer kommune
Registration number: 840029212
Postal address: Postboks 2530
Town: Steinkjer
Postcode: 7729
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: Steinkjer kommune
Telephone: +4774169000
Roles of this organisation:
Buyer
8.1.
ORG-0008
Official name: Snåsa kommune
Registration number: 964982031
Postal address: Sørsivegen 6
Town: Snåsa
Postcode: 7760
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: Snåsa kommune
Telephone: +4774138200
Roles of this organisation:
Buyer
8.1.
ORG-0009
Official name: Lierne kommune
Registration number: 972417963
Postal address: Heggvollveien 6
Town: Nordli
Postcode: 7882
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: Lierne kommune
Telephone: +4774343400
Roles of this organisation:
Buyer
8.1.
ORG-0010
Official name: Røyrvik kommune
Registration number: 964982120
Postal address: Røyrvikveien 5
Town: Limingen
Postcode: 7898
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: Røyrvik kommune
Telephone: +4774336300
Roles of this organisation:
Buyer
8.1.
ORG-0011
Official name: Høylandet kommune
Registration number: 959220476
Postal address: Vargeia 1
Town: Høylandet
Postcode: 7877
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: Høylandet kommune
Telephone: +4774324800
Roles of this organisation:
Buyer
8.1.
ORG-0012
Official name: Grong kommune
Registration number: 940010853
Postal address: Granvegen 1
Town: Grong
Postcode: 7870
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: Grong kommune
Telephone: +4774312100
Roles of this organisation:
Buyer
8.1.
ORG-0013
Official name: Flatanger kommune
Registration number: 845153272
Postal address: Lauvsneshaugen 25
Town: Flatanger
Postcode: 7770
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: Flatanger kommune
Telephone: +4774221100
Roles of this organisation:
Buyer
8.1.
ORG-0014
Official name: Namsos kommune
Registration number: 942875967
Postal address: Stavarvegen 2
Town: Jøa
Postcode: 7856
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: Namsos kommune
Telephone: +4774217100
Roles of this organisation:
Buyer
8.1.
ORG-0015
Official name: Trøndelag Fylkeskommune
Registration number: 817920632
Postal address: Strandvegen 17
Town: Steinkjer
Postcode: 7735
Country subdivision (NUTS): Trøndelag/Trööndelage (NO060)
Country: Norway
Contact point: Trøndelag Fylkeskommune
Telephone: +4774174000
Roles of this organisation:
Buyer
Notice information
Notice identifier/version: d6e5b841-0690-495f-913b-19ef6fe7960a - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 27/10/2026 14:53:58 (UTC+01:00) Central European Time, Western European Summer Time
Languages in which this notice is officially available: English
Notice publication number: 747923-2026
OJ S issue number: 209/2026
Publication date: 28/10/2026