1. Buyer
1.1.
Buyer
Official name: National Transport Authority_1149
Legal type of the buyer: Body governed by public law, controlled by a central government authority
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances
Description: The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authority’s dedicated standalone ServiceNow instances. The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services. The contract will support the ongoing operation, maintenance and enhancement of the NTA’s ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation. The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be €5,242,299, it reserves the right to spend up to €6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term.
Procedure identifier: 73548dce-40d4-4da5-adeb-cfd91daed773
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
Additional classification (cpv): 48000000 Software package and information systems, 48780000 System, storage and content management software package, 48781000 System management software package, 48783000 Content management software package, 48810000 Information systems, 48900000 Miscellaneous software package and computer systems, 48920000 Office automation software package, 48921000 Automation system, 72200000 Software programming and consultancy services, 72210000 Programming services of packaged software products, 72211000 Programming services of systems and user software, 72212000 Programming services of application software, 72212422 Software development services suites, 72212920 Office automation software development services, 72222000 Information systems or technology strategic review and planning services, 72222100 Information systems or technology strategic review services, 72222200 Information systems or technology planning services, 72222300 Information technology services, 72254000 Software testing, 72260000 Software-related services, 72261000 Software support services, 72262000 Software development services, 72263000 Software implementation services, 72265000 Software configuration services, 72266000 Software consultancy services, 72267000 Software maintenance and repair services, 72267100 Maintenance of information technology software, 72268000 Software supply services
2.1.2.
Place of performance
Country subdivision (NUTS): Dublin (IE061)
Country: Ireland
2.1.3.
Value
Estimated value excluding VAT: 5 242 299,00 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Procurement Document
5. Lot
5.1.
Lot: LOT-0001
Title: Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances
Description: The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authority’s dedicated standalone ServiceNow instances. The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services. The contract will support the ongoing operation, maintenance and enhancement of the NTA’s ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation. The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be €5,242,299, it reserves the right to spend up to €6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term.
Internal identifier: 0
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
Additional classification (cpv): 48000000 Software package and information systems, 48780000 System, storage and content management software package, 48781000 System management software package, 48783000 Content management software package, 48810000 Information systems, 48900000 Miscellaneous software package and computer systems, 48920000 Office automation software package, 48921000 Automation system, 72200000 Software programming and consultancy services, 72210000 Programming services of packaged software products, 72211000 Programming services of systems and user software, 72212000 Programming services of application software, 72212422 Software development services suites, 72212920 Office automation software development services, 72222000 Information systems or technology strategic review and planning services, 72222100 Information systems or technology strategic review services, 72222200 Information systems or technology planning services, 72222300 Information technology services, 72254000 Software testing, 72260000 Software-related services, 72261000 Software support services, 72262000 Software development services, 72263000 Software implementation services, 72265000 Software configuration services, 72266000 Software consultancy services, 72267000 Software maintenance and repair services, 72267100 Maintenance of information technology software, 72268000 Software supply services
5.1.2.
Place of performance
Country subdivision (NUTS): Dublin (IE061)
Country: Ireland
5.1.3.
Estimated duration
Duration: 5 Years
5.1.5.
Value
Estimated value excluding VAT: 5 242 299,00 EUR
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.7.
Strategic procurement
Aim of strategic procurement: No strategic procurement
5.1.9.
Selection criteria
Sources of selection criteria: Procurement Document
5.1.11.
Procurement documents
Languages in which the procurement documents are officially available: English
Languages in which the procurement documents (or their parts) are unofficially available: English
Deadline for requesting additional information: 26/10/2026 12:00:00 (UTC+00:00) Western European Time, GMT
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: English
Electronic catalogue: Not allowed
Tenderers may submit more than one tender: Not allowed
Deadline for receipt of tenders: 09/11/2026 12:00:00 (UTC+00:00) Western European Time, GMT
Duration during which the tender must remain valid: 6 Months
Information about public opening:
Opening date: 09/11/2026 12:30:00 (UTC+00:00) Western European Time, GMT
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Not allowed
Electronic ordering will be used: no
Electronic payment will be used: no
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: The High Court of Ireland
Organisation providing offline access to the procurement documents: National Transport Authority_1149
Organisation providing more information on the review procedures: The High Court of Ireland
Organisation receiving requests to participate: National Transport Authority_1149
Organisation processing tenders: National Transport Authority_1149
8. Organisations
8.1.
ORG-0001
Official name: National Transport Authority_1149
Registration number: 119869
Postal address: Haymarket House Smithfield Dublin 7
Town: Dublin
Postcode: D07 CF98
Country subdivision (NUTS): Dublin (IE061)
Country: Ireland
Telephone: 018798300
Roles of this organisation:
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders
8.1.
ORG-0002
Official name: The High Court of Ireland
Registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Town: Dublin
Postcode: D07 WDX8
Country subdivision (NUTS): Dublin (IE061)
Country: Ireland
Telephone: +353 1 8886000
Roles of this organisation:
Review organisation
Organisation providing more information on the review procedures
8.1.
ORG-0003
Official name: European Dynamics S.A.
Registration number: 002024901000
Department: European Dynamics S.A.
Town: Athens
Postcode: 15125
Country subdivision (NUTS): Βόρειος Τομέας Αθηνών (EL301)
Country: Greece
Telephone: +30 2108094500
Roles of this organisation:
TED eSender
10. Change
Notice identifier/version: 1e2809af-0a0f-4e6e-a066-4ae09e8e8357 - 02
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 27/10/2026 16:03:39 (UTC+00:00) Western European Time, GMT
Languages in which this notice is officially available: English
Notice publication number: 750025-2026
OJ S issue number: 210/2026
Publication date: 29/10/2026