1. Buyer
1.1.
Buyer
Official name: Dirección Gerencia de Mutualia, Mutua Colaboradora con la Seguridad Social nº 02
Legal type of the buyer: Body governed by public law, controlled by a central government authority
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: Contratación de adquisición de licencia de uso, configuración, implantación, integración y soporte técnico de una solución de asistente virtual para consulta sanitaria basada en inteligencia artificial para "MUTUALIA", Mutua Colaboradora con la Seguridad Social Nº 2
Description: Contratación de adquisición de licencia de uso, configuración, implantación, integración y soporte técnico de una solución de asistente virtual para consulta sanitaria basada en inteligencia artificial para "MUTUALIA", Mutua Colaboradora con la Seguridad Social Nº 2
Procedure identifier: c2dd762c-8b42-434c-a4fc-52f720a361dd
Previous notice: 25d8dea9-2c9c-48b6-8598-2e45bf231d3c-01
Internal identifier: 2026/091/01
Type of procedure: Open
The procedure is accelerated: no
2.1.1.
Purpose
Main nature of the contract: Supplies
Main classification (cpv): 48000000 Software package and information systems
Additional classification (cpv): 72263000 Software implementation services
2.1.2.
Place of performance
Country subdivision (NUTS): Araba/Álava (ES211)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Gipuzkoa (ES212)
Country: Spain
2.1.2.
Place of performance
Country subdivision (NUTS): Bizkaia (ES213)
Country: Spain
2.1.3.
Value
Estimated value excluding VAT: 267 840,00 EUR
2.1.4.
General information
Legal basis:
Directive 2014/24/EU
2.1.6.
Grounds for exclusion
Sources of grounds for exclusion: Notice
Money laundering or terrorist financing: La descripción y el resto de los motivos figuran en el DEUC
5. Lot
5.1.
Lot: LOT-0000
Title: Contratación de adquisición de licencia de uso, configuración, implantación, integración y soporte técnico de una solución de asistente virtual para consulta sanitaria basada en inteligencia artificial para "MUTUALIA", Mutua Colaboradora con la Seguridad Social Nº 2
Description: Contratación de adquisición de licencia de uso, configuración, implantación, integración y soporte técnico de una solución de asistente virtual para consulta sanitaria basada en inteligencia artificial para "MUTUALIA", Mutua Colaboradora con la Seguridad Social Nº 2
Internal identifier: 2026/091/01
5.1.1.
Purpose
Main nature of the contract: Supplies
Main classification (cpv): 48000000 Software package and information systems
Additional classification (cpv): 72263000 Software implementation services
5.1.2.
Place of performance
Country subdivision (NUTS): Araba/Álava (ES211)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Gipuzkoa (ES212)
Country: Spain
5.1.2.
Place of performance
Country subdivision (NUTS): Bizkaia (ES213)
Country: Spain
5.1.3.
Estimated duration
Duration: 1 Year
5.1.6.
General information
Reserved participation:
Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
5.1.7.
Strategic procurement
Aim of strategic procurement: No strategic procurement
Approach to reducing environmental impacts: Other
Social objective promoted: Other
5.1.9.
Selection criteria
Sources of selection criteria: Notice
Criterion: Professional risk indemnity insurance
Description of selection criterion: Seguro de indemnización
Criterion: General yearly turnover
Description of selection criterion: Cifra anual de negocio
Criterion: References on specified deliveries
Description of selection criterion: Trabajos realizados
5.1.10.
Award criteria
Criterion:
Type: Quality
Description: Funcionalidad de la solución.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 15
Criterion:
Type: Price
Description: Oferta económica.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 50
Criterion:
Type: Quality
Description: Calidad del resultado, supervisión profesional, trazabilidad y seguridad de la información.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 2
Criterion:
Type: Quality
Description: Demostración práctica de la solución y adecuación funcional al flujo real de consulta (PRESENCIAL).
Category of award weight criterion: Weight (points, exact)
Award criterion number: 25
Criterion:
Type: Quality
Description: Experiencia específica, metodología y capacidad técnica del equipo adscrito al contrato.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 2
Criterion:
Type: Quality
Description: Integración, implantación, parametrización y facilidad de adopción.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 4
Criterion:
Type: Quality
Description: Servicio, formación, acompañamiento, soporte y seguimiento del servicio.
Category of award weight criterion: Weight (points, exact)
Award criterion number: 2
5.1.11.
Procurement documents
5.1.12.
Terms of procurement
Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Spanish
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 27/11/2026 14:00:00 (UTC+01:00) Central European Time, Western European Summer Time
Duration during which the tender must remain valid: 3 Months
Information about public opening:
Opening date: 18/12/2026 10:00:00 (UTC+01:00) Central European Time, Western European Summer Time
Place: Mutualia
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Conditions relating to the performance of the contract: Favorecer la formación en el lugar de trabajo.
Electronic invoicing: Allowed
Electronic ordering will be used: yes
Electronic payment will be used: yes
5.1.15.
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Dirección Gerencia de Mutualia, Mutua Colaboradora con la Seguridad Social nº 02 - Mutualia
Information about review deadlines: El plazo que proceda para cada acto recurrible
Organisation providing more information on the review procedures: Dirección Gerencia de Mutualia, Mutua Colaboradora con la Seguridad Social nº 02 - Mutualia
8. Organisations
8.1.
ORG-0001
Official name: Dirección Gerencia de Mutualia, Mutua Colaboradora con la Seguridad Social nº 02
Registration number: 50265410045661
Registration number: G95471165
Town: Bilbao
Postcode: 48009
Country subdivision (NUTS): Bizkaia (ES213)
Country: Spain
Contact point: Dirección Gerencia de Mutualia, Mutua Colaboradora con la Seguridad Social nº 02
Telephone: +034 944252500
Fax: +034 944242634
Other contact points:
Official name: Mutualia
Town: Bilbao
Postcode: 48009
Country subdivision (NUTS): Madrid (ES300)
Country: Spain
Telephone: +034 944252500
Other contact points:
Official name: Mutualia
Town: Bilbao
Postcode: 48009
Country subdivision (NUTS): Bizkaia (ES213)
Country: Spain
Telephone: +034 944252500
Roles of this organisation:
Buyer
Review organisation
Organisation providing more information on the review procedures
Notice identifier/version: c770a03c-175e-4daa-96f7-d64b0d39d83d - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice subtype: 16
Notice dispatch date: 28/10/2026 06:10:28 (UTC+01:00) Central European Time, Western European Summer Time
Languages in which this notice is officially available: Spanish
Notice publication number: 752316-2026
OJ S issue number: 210/2026
Publication date: 29/10/2026