1. Buyer
1.1.
Buyer
Official name: European Training Foundation (ETF)
Legal type of the buyer: EU institution, body or agency
Activity of the contracting authority: General public services
2. Procedure
2.1.
Procedure
Title: End user support services
Description: Provision of end user support services mainly on site at ETF premises in Torino and partly remotely from the contractor’s premises / offices. The services include IT service desk; technical assistance with IT software, hardware, and equipment; administrative assistance and coaching related to IT.
Procedure identifier: d7ebe7e5-069d-46f7-991d-577a9dafc6c5
Previous notice: 429061-2024
Internal identifier: ETF/2024/OP/0005
Type of procedure: Open
2.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
2.1.3.
Value
Estimated value excluding VAT: 800 000,00 EUR
2.1.4.
General information
Legal basis:
Regulation (EU, Euratom) 2018/1046
5. Lot
5.1.
Lot: LOT-0001
Title: End user support services
Description: Provision of end user support services mainly on site at ETF premises in Torino and partly remotely from the contractor’s premises / offices. The services include IT service desk; technical assistance with IT software, hardware, and equipment; administrative assistance and coaching related to IT.
Internal identifier: ETF/2024/OP/0005
5.1.1.
Purpose
Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
Additional classification (cpv): 72130000 Computer-site planning consultancy services, 72500000 Computer-related services, 72600000 Computer support and consultancy services, 72611000 Technical computer support services, 72100000 Hardware consultancy services
5.1.3.
Estimated duration
Duration: 48 Months
5.1.4.
Renewal
Other information about renewals: The framework contract is concluded for an initial period of 12 (twelve) months, renewable 3 (three) time(s). Please consult the draft framework contract in the procurement documents.
5.1.5.
Value
Estimated value excluding VAT: 800 000,00 EUR
5.1.6.
General information
Procurement Project fully or partially financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): no
5.1.10.
Award criteria
Criterion:
Type: Quality
Description: Please consult the procurement documents.
Category of award weight criterion: Weight (percentage, exact)
Award criterion number: 60
Criterion:
Type: Price
Description: Please consult the procurement documents.
Category of award weight criterion: Weight (percentage, exact)
Award criterion number: 40
5.1.15.
Techniques
Framework agreement:
Framework agreement, without reopening of competition
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16.
Further information, mediation and review
Review organisation: Court of Justice of the European Union
Organisation signing the contract: European Training Foundation (ETF)
TED eSender: European Commission
6. Results
6.1.
Result lot identifier: LOT-0001
Winner selection status: At least one winner was chosen.
6.1.2.
Information about winners
Winner:
Official name: TOPNETWORK SPA
Tender:
Tender identifier: TOPNETWORK SPA
Identifier of lot or group of lots: LOT-0001
Contract information:
Identifier of the contract: ETF2024OP0005
Date on which the winner was chosen: 05/12/2024
Date of the conclusion of the contract: 17/12/2024
Organisation signing the contract: European Training Foundation (ETF)
6.1.4.
Statistical information
Received tenders or requests to participate:
Type of received submissions: Tenders submitted electronically
Number of tenders or requests to participate received: 5
8. Organisations
8.1.
ORG-0001
Official name: European Training Foundation (ETF)
Registration number: ETF
Department: ETF.PR - Directorate,ETF.PR.CSU - Corporate Services Unit
Postal address: Villa Gualino, Viale Settimio Severo 65
Town: Torino
Postcode: I-10133
Country subdivision (NUTS): Torino (ITC11)
Country: Italy
Telephone: +39 011 630 22 22
Roles of this organisation:
Buyer
Organisation signing the contract
8.1.
ORG-0002
Official name: Court of Justice of the European Union
Registration number: CURIA
Postal address: Rue du Fort Niedergrünewald
Town: Luxembourg
Postcode: L-2925
Country subdivision (NUTS): Luxembourg (LU000)
Country: Luxembourg
Telephone: +352 4303-1
Roles of this organisation:
Review organisation
8.1.
ORG-0003
Official name: European Commission
Registration number: EUCOM
Postal address: Mondrian (CDMA), Rue du Champ de Mars 21
Town: Brussels
Postcode: B-1050
Country subdivision (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Country: Belgium
Telephone: +32 2 299 11 11
Roles of this organisation:
TED eSender
8.1.
ORG-0004
Official name: TOPNETWORK SPA
Registration number: IT07719191004
Postal address: VIA SIMONE MARTINI 143
Town: ROMA
Postcode: 00142
Country subdivision (NUTS): Extra-Regio NUTS 3 (ITZZZ)
Country: Italy
Telephone: +3963209531
Roles of this organisation:
Tenderer
Winner of these lots: LOT-0001
Notice identifier/version: 56478fcc-6e12-4bfd-abc4-c7a430f7f933 - 01
Form type: Result
Notice type: Contract or concession award notice – standard regime
Notice subtype: 29
Notice dispatch date: 17/12/2024 15:41:57 (UTC+01:00) Central European Time, Western European Summer Time
Languages in which this notice is officially available: English
Notice publication number: 780646-2024
OJ S issue number: 247/2024
Publication date: 19/12/2024