215000000 410000000 RES-0001 selec-w TEN-0001 410000000 215000000 t-esubm 5 CON-0001 LOT-0001 TEN-0001 1 true false 410000000 yes false false TPA-0001 LOT-0001 Offer of DXC Technology Deutschland GmbH CON-0001 2025-10-01+02:00 2025-11-12+01:00 false ORG-0001 Provision of End­ User Computing and Data Centre IT Infrastructure Managed Services - Single Framework Agreement TEN-0001 TPA-0001 DXC Technology Deutschland GmbH ORG-0005 29 https://www.ecb.europa.eu/home/html/index.en.html https://www.ecb.europa.eu/ecb/jobsproc/sourcing/html/index.en.html ORG-0001 European Central Bank Sonnemannstrasse 22 Frankfurt am Main 60314 DE712 DEU 0001 Central Procurement Office +49 69 1344 0 procurement@ecb.europa.eu www.ecb.europa.eu TPO-0001 European Central Bank Sonnemannstrasse 22 Procurement Review Body of the European Central Bank Frankfurt am Main 60314 DE712 DEU Legal Advice Team +49 69 13440 LegalServices@ecb.europa.eu ORG-0003 The European Ombudsman 1 avenue du Président Robert Schuman, CS 30403 Strasbourg 67001 FRF11 FRA 0003 +33 3 88 17 23 13 eo@ombudsman.europa.eu http://www.curia.europa.eu ORG-0004 General Court of the European Union Rue du Fort Niedergrünewald Luxembourg L-2925 LU000 LUX 0002 Registry of the General Court +352 43031 +352 4302100 generalcourt.registry@curia.europa.eu large ORG-0005 DXC Technology Deutschland GmbH Alfred-Herrhausen-Allee 3-5 Eschborn 65760 DE712 DEU DE114136651 false https://op.europa.eu ORG-0000 Publications Office of the European Union Luxembourg 2417 LU000 LUX PUBL +352 29291 ted@publications.europa.eu 00822463-2025239/20252025-12-11+01:00 2.3 eforms-sdk-1.13 6b067f38-7ce4-4001-88dc-e7c3c2c65568 e9d9d2f9-3c30-417a-9a30-cc8df43175f2 2025-12-10Z 13:58:18Z 01 other can-standard ENG https://www.ecb.europa.eu/ecb/jobsproc/tenders/html/index.en.html eu-ins-bod-ag econ-aff ORG-0001 ted-esen ORG-0000 Decision (EU) 2016/245 of the European Central Bank of 9 February 2016 laying down the rules on procurement false neg-w-call 60740-2024 PRO-007681 Provision of End-user Computing and Data Centre IT Infrastructure Managed Services The European Central Bank (ECB) is launching this public negotiated procurement procedure for IT Managed Services in the area of End-User Computing and Data Centre IT Infrastructure. services This tender procedure is conducted via the ECB’s electronic tendering system (e-tendering) which can be accessed via the following internet address: http://www.ecb.europa.eu/ecb/jobsproc/sourcing/html/index.en.html If you have not used the ECB’s electronic tendering system before, you need to register via the above link (click on ‘Register’). Subsequently to the registration, you will receive an automated notification with your user credentials to log in (click on ‘Login’) and to access the tender documentation. Please note that: — A registration to the above system is only required once and you can reuse your user credentials in all future procedures of the ECB which are conducted via the above system. Therefore, please keep your user credentials for the future; — In case you should have participated in previous ECB tender procedure(s) in the past which were conducted via the ECB’s prior online system, you nevertheless need to register once to the ECB’s electronic tendering system under the above address; — Your mere registration does not constitute an application/tender. You must submit your application/tender via the ECB’s electronic tendering system as further instructed in the application/tender documentation. The system reference number for the above procurement is: RFX-PT-2023-000085: PRO-007681-R1-EUCSO. To download the tender documents, log on to the ECB’s electronic tendering system with your login and password. Expand the field ‘Public Tenders – Upcoming Events’. Click on ‘Click to request an invitation to this event’ for the above procedure and close the new window which opens. Once the request is completed (this can take a few minutes), the status of the participation request will change to ‘Invited’ and the RFx documentation will be accessible via the RFx tab. Under the above link you also find user guides for detailed information on how to use the system and contact details for technical support. Should you require technical help when using the system, please contact the ECB’s technical support team at sourcing.support@ecb.europa.eu by quoting the reference number and the problem experienced. Any other queries relating to this procurement procedure and the content of the procurement documentation shall be submitted as message via the ECB’s e-tendering system (under the tab ‘Discussion’). The ECB endeavours to answer all queries as quickly as possible but cannot guarantee a minimum time response. The ECB shall not be bound to reply to queries received less than seven calendar days before the time-limit for the submission of tenders. supplies 410000000 215000000 72000000 72253000 72253100 72222300 72224000 72253200 72260000 72400000 72590000 72610000 72611000 72700000 72514100 64214200 79993100 75112000 30200000 30210000 30230000 48000000 30000000 The Services are provided exclusively by staff located in in the EEA, this means staff is physically present in the EEA when working for the delivery of the Services under this contract. anyw-eea LOT-0001 no-eu-funds per-exa 60 quality Quality per-exa 40 price Price Aggrieved candidates or tenderers may challenge in writing the ECB’s decision to reject their application or tender before the ECB's Procurement Review Body (PRB). The appeal before the PRB must be lodged within 10 days of receipt of the notification in accordance with Article 34(1) or the first sentence of Article 34(3) of Decision ECB/2016/2 laying down the rules on procurement, as amended. Further requirements are outlined in Article 39 of this Decision. A complaint to the European Ombudsman does not affect the deadline for lodging appeals. Decisions of the PRB may be challenged before the Court of Justice of the European Union. TPO-0001 ORG-0004 ORG-0003 true false fa-wo-rc none PRO-007681 Provision of End-user Computing and Data Centre IT Infrastructure Managed Services The ECB is launching this public negotiated procurement procedure to transfer its IT Infrastructure Services to a Managed Service Provider (MSP) as the future Contractor who takes over the activities and responsibilities for the operation, maintenance and support of the Services in scope from the current MSP contract including support of migration into ECB´s cloud-based DevOps service structure and Digitization model. The Services in scope (Service Towers) are clustered according to the following main service structure: 1. Service Desk – mainly 1st Level support, Incident & Service Request Management, Self Service functionality, Customer Satisfaction Surveys, Knowledge Management and Virtual agent (AI); 2. Data Centre on-prem Services – mainly Server-, Storage-, Database Management, end-to-end integrating with application (product) and business teams for all IT services; 3. Digital Workplace – mainly Desktop & Laptop Services, Mobile Device Services, Workplace Software Services, Remote Access & VDI Services, Collaboration Services; 4. Network Services – mainly WAN, MAN, Internet / Public Cloud Network Operations, Network Security Services like firewalls, load balancers, proxies, LAN/WLAN & Client for remote access Services; 5. Rate Card Services – mainly optional project activities in the above-mentioned Service areas; 6. Cross-functional Services – mainly Service Management processes and work models associated with ITIL and DevOps Framework, Security/SASE Services, Business Continuity Management. The Services delivered by the future Managed Service Provider (MSP) shall seamlessly integrate into the ECB’s existing service and process structure. services The ECB intends to conclude a single framework agreement for an initial duration of 60 months, including a transition phase of approximately 4 months. The ECB reserves the right to extend the contract, one or several times, up to 36 months, for a maximum contract duration of 96 months in total. supplies 72000000 anyw-eea 60 2000-01-01Z