16 https://www.ema.europa.eu ORG-0001 European Medicines Agency, MED - European Medicines Agency Domenico Scarlattilaan 6 Information Management Division Amsterdam NL-1083 NL32B NLD EMEA +44 20 7418 8400 procurement@ema.europa.eu http://curia.europa.eu ORG-0002 Court of Justice of the European Union Rue du Fort Niedergrünewald Luxembourg L-2925 LU000 LUX CURIA +352 4303-1 GC.Registry@curia.europa.eu https://commission.europa.eu/ ORG-0003 European Commission Mondrian (CDMA), Rue du Champ de Mars 21 Brussels B-1050 BE100 BEL EUCOM +32 2 299 11 11 procurement@ema.europa.eu 00849872-2025245/20252025-12-19+01:00 2.3 eforms-sdk-1.13 24fa7c69-673d-4754-8182-afda1ac6ef74 eaf46043-11d9-4c81-86c9-41ea4668df1e 2025-12-17+01:00 17:32:40+01:00 01 32024R2509 cn-standard ENG eu-ins-bod-ag gen-pub ORG-0001 ted-esen ORG-0003 epo-procurement-document For the full list of exclusion grounds please consult the procurement documents. open false EMA/2025/OP/0006 Provision of outsourced IT Service Desk The purpose of this call for tender is to contract an outsourced IT service desk to provide support services to EMA’s staff, contractors, and other stakeholders at its office premises in Amsterdam, the Netherlands, as well as to a wider stakeholder community across various locations, mainly within the European Union. services The purpose of this call for tender is to establish framework contracts, with a total duration of four years, with up to two economic operators, ranked in priority order, to deliver outsourced IT service desk support for EMA and its external stakeholders. The selected provider(s) will operate on a fixed-price basis and will be responsible for the end-to-end management of IT service desk in EMA.In case of unavailability or disruptions in the functioning of the electronic means of communication provided in Section 5.1.11 in the last 5 calendar days before the time limit for receipt indicated in Section 5.1.12, the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in Section 5.1.11, without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in Section 5.1.11 in order to get notified when new information or documents are published. true 27000000 72000000 Please consult the procurement documents. anyw-eea LOT-0001 eu-funds default-text non-restricted-document ENG official https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/opportunities/tender-details/eaf46043-11d9-4c81-86c9-41ea4668df1e-CN?#anchorDocuments epo-procurement-document none no allowed not-allowed per-exa 70 quality Please consult the procurement documents. per-exa 30 price Please consult the procurement documents. https://webgate.ec.europa.eu/digit/opsys/esubmission?cftUuid=eaf46043-11d9-4c81-86c9-41ea4668df1e 9 ORG-0001 ORG-0002 BUL CES DAN DEU ELL ENG SPA EST FIN FRA GLE HRV HUN ITA LIT LAV MLT NLD POL POR RON SLK SLV SWE true true Funding and Tenders Portal required false https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/opportunities/tender-details/eaf46043-11d9-4c81-86c9-41ea4668df1e-CN?#anchorDocuments 2026-02-16+01:00 18:00:59+01:00 2026-02-06+01:00 592862-2025 2026-02-17+01:00 13:00:00+01:00 false 2 fa-wo-rc none EMA/2025/OP/0006 Provision of outsourced IT Service Desk The purpose of this call for tender is to contract an outsourced IT service desk to provide support services to EMA’s staff, contractors, and other stakeholders at its office premises in Amsterdam, the Netherlands, as well as to a wider stakeholder community across various locations, mainly within the European Union. services 27000000 72000000 Please consult the procurement documents. anyw-eea 48 2 The framework contract is concluded for an initial period of 24 (twenty-four) months, renewable 2 (two) time(s). Please consult the draft framework contract in the procurement documents.